Sell Company only future - Sales eGain Employee Review

1.0
Aug 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Good technology market space still need, but saturated.

Cons

Need to change management or sell the company. CEO is rude and condescending. All upper management are related to the CEO. Last year not selling to any new customers and they are loosing customers. Management doesn’t know how to manage and don’t care about employees. Compensation below industry. Overhired sales and then had several rounds of layoffs. Competition is killing business. Company asked me to post positive reviews on this site.

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eGain Response
2y
Thank you for your review and we appreciate you taking the time to share your experiences. It's disappointing to hear that your overall time at eGain did not lend to a positive work environment and we are sorry to hear that you've experienced this. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback is heard and will be addressed. Thank you for your dedication to the company during your tenure and we wish you best of luck in your future endeavors.

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3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Leader in Knowledge Management Systems Solid pre-sales team

Cons

Generative AI players are getting all the attention Leadership was difficult

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