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      eGain

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      Established company that still acts like a startup - Customer Success Manager (CSM) eGain Employee Review

      4.0
      Sep 8, 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of latitude to be creative, with ample support Driven company with focus on retention and building relationships Truly a best-of-breed product set, with strong following and customer successes

      Cons

      CEO is still engrossed in many decisions that would be usually delegated, and sometimes direction is inconsistent. Very few people have access to CEO for influence on key decision-making aspects

      avatar
      eGain Response
      2y
      Thank you for taking the opportunity to share your feedback with us! At eGain, we hope that our employees are always supported by their peers and leadership team. We strive for continuous advancement in our teams and products and take your feedback seriously. We encourage you to continue sharing your experience and wish you continued success in your future with us!

      Explore other reviews about eGain

      1.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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