Lack of transparency and growth opportunities - Application Software Engineer eGain Employee Review

1.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Exposure to real-time challenges – Good for learning how to handle pressure and ambiguity. Exposure to cross-functional teams – Useful if you had to collaborate across roles.

Cons

Managers lack empathy and people management skills. Decision-making is reactive, not strategic

Explore other reviews about eGain

1.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Cons

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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