Pros
The pay can be good.
Cons
I loved GoMedigap (now eHealth) when I first started working there, but it slowly began moving away from actually helping seniors with important Medicare decisions to becoming more transactional and less morally sound. As someone who's worked with seniors for many years, it felt largely unethical to me, personally. They micromanage you, listen to your calls without your knowledge, and play your calls in front of the whole team so everyone can analyze exactly what you did wrong (trust me, doesn't do anything for your morale/confidence). There is no structure or standardization in HR processes nor upper management. They mostly fly by the seat of their pants and say they care about their employees but I found that to be vastly untrue. I had a death in my immediate family and they did not give me bereavement nor adjust any of my goals, even when I had to miss a few days to take care of this person during their final days. Very hot/cold temperatures with management (act like they love you to your face and talk negatively behind your back). Ultimately they care more about the business than they do the employees. Extremely toxic environment. Apply at your own risk.