eHealth reviews

Remuneration levels could be higher

After getting out of new hire land, tenured supervisors are horrible. I have not met one that seems happy to be there, they all have conflicting answers or sometimes don't even respond, and each has their own ability to determine how many calls you take in a day - there is no consistency across teams. AEP retention bonus is only paid out if you are there until May and they lay off so many people that they miss out on making alot of extra money OR you are stuck there until then so you dont lose out. Also mass amounts of layoffs after AEP (likely why they are changing this to hiring only seasonal this year) Outside of AEP they rely on outbound/book of business calls to drive sales - pro and con to this but being it is a call center, I would think inbound should be majority not the other way around. Be prepared to hustle and dial all day just to make commission. Quite a few carriers have pulled out from ehealth selling. Lastly, the big one most people complain about - Trash Leads. Transfers from third parties that make people think they can get a food card when its much more than that to qualify. They also do not follow state laws for telemarketing - supervisors instruct agents to call as many times to reach someone, even though there are laws you cannot call more than 2-3 times a day and between certain hours but they dont seem to even be aware of this.