eHealth Reviews | Glassdoor

eHealth Reviews

Updated June 19, 2017
117 reviews

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3.0
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eHealth Chairman, President, and CEO Gary L. Lauer
Gary L. Lauer
61 Ratings

117 Employee Reviews

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Pros
Cons
  • Giving employees stock does not benefit them as much as it does upper management (in 11 reviews)

  • It was a great sales gig with all upside, now it just a call center with down trodden new highers all the time (in 5 reviews)

More Pros and Cons

  1. "IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern - Hourly in Mountain View, CA
    Current Employee - Intern - Hourly in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eHealth full-time (Less than a year)

    Pros

    Great culture and working relationship with teammates. Great boss who is excellent to work with.

    Cons

    The sales team doesn't know which team to contact when there is an emergency. I wish other teams would take more accountability and it all did fall on our team.

    Advice to Management

    Have a better way to direct workflow issues to the appropriate team.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Sales Representative in Gold River, CA
    Current Employee - Medicare Sales Representative in Gold River, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eHealth full-time (More than a year)

    Pros

    Training , support, guidance, motivation, 30-60+ inbound calls per day. Excellent opportunity for "real" salesman that will put in the work. 8 hours...in and out and done. No horrible hours and time away from family. I work 6:30am-3pm which is great for family time

    Cons

    Fast paced, adherence and call time is tracked

  3. Helpful (1)

    "Dont waste your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Salt Lake City, UT
    Former Employee - Enrollment Counselor in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at eHealth full-time (Less than a year)

    Pros

    Decent pay and health benefits.

    Cons

    The training program is a joke. They dont tell you upfront that you have to pass 4 major state exams within 45 days pf employment or you wil lose your job.

    Advice to Management

    Have an actual trainer that can help ppl get the health state license instead of sitting 30 ppl in a quiet room for 8 hrs so they can teach themselves through an online program.


  4. "IFP Sales - Seasonal Temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LIFE HEALTH AGENT-SALES REPRESENTATIVE in Gold River, CA
    Current Employee - LIFE HEALTH AGENT-SALES REPRESENTATIVE in Gold River, CA
    Recommends
    Positive Outlook

    I have been working at eHealth full-time (Less than a year)

    Pros

    Company takes good care of their staff. During open enrollment, they bring in meals, snacks and other incentives since the environment is so fast-paced and you're confined to your desk in a call center environment. Allow overtime during busy times.

    Cons

    Not always clear about internal opening and procedures necessary to become a permanent employee. Can get quite noisy when everyone is one the phone. Can get boring during slow times.

    Advice to Management

    Reach out to temps to let them know of internal opportunities.


  5. Helpful (1)

    "MSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Msr in Salt Lake City, UT
    Former Employee - Msr in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eHealth full-time (More than 3 years)

    Pros

    Some supervisors try real hard to make it a great place to work. Some don't.

    Cons

    Upper management has total disconnect from the sales floor employee's. Want to keep a sales floor as quite as possible. Most of the good reps leave because they are not "allowed to sell". Unless it is the Ehealth way. Higher standards have gone way down, good sales people leave because the commission structure keeps getting overhauled to take away from the rep and more towards upper management. It was a great sales gig with all upside, now it just a call center with down trodden new highers all the time. Sad to see it go this way maybe that is why so many of the management that stated the SLC office have left.

    Advice to Management

    Get back in touch with your sales force, make it a place reps want to bring their peers to work. Hire licensed reps with a solid sales back ground and give them the chance to grow.


  6. Helpful (2)

    "A Terrible Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Mountain View, CA
    Former Employee - Marketing in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at eHealth (More than a year)

    Pros

    Friendly rank and file employees.

    Cons

    Stressed upper and middle managers that take that frustration out on said rank and file employees. The negativity permeates throughout several teams. I've experienced things here that I haven't at any other company. There are people in leadership here who are better off leaving.

    Advice to Management

    You're part of the problem.


  7. "A good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gold River, CA
    Former Employee - Anonymous Employee in Gold River, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eHealth full-time (More than a year)

    Pros

    Co-employees were by far the best part. Management was also very supportive. Technology and systems were a bit antiquated but worked well enough.

    Cons

    Obamacare came along and took away the opportunities. I heard "can't afford it" way too many times. I had to move on.

    Advice to Management

    Improve on internal technology to expedite sales processes. Include more training on changes in the marketplace. Be more proactive than reactive.

  8. "Positive working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great teams, lots of support, good people and environment

    Cons

    really there are no negatives that I've seen. It's a Sales environment


  9. Helpful (3)

    "Have goals and work to achieve them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Sales Representative in Salt Lake City, UT
    Current Employee - Medicare Sales Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eHealth (Less than a year)

    Pros

    The biggest perk of working at eHealth is the feeling that you control your own income while still being part of a team. The amount of independence is great if you're willing to work hard, and working toward a common goal with your team fulfills a personal need to strive for something bigger than yourself. If you can work autonomously while taking feedback from your superiors, you can achieve whatever you want both financially and professionally. Benefits are great (insurance, paid time, 401k, etc) and income potential is very high. If you strive to make $100k+ per year, your days fly by and your life outside of work feels worth it for the grind.

    Cons

    The bonus structure for busy season feels a bit goal-heavy. However, with the ability to work overtime it is still achievable. Also, the licensing department needs more help. Once you are certified you shouldn't be waiting multiple weeks to have carriers unlocked. I attribute this to lack of staffing which is being worked on.

    Advice to Management

    Focus more effort on building the lesser performing employees up. There's no reason why everyone can't achieve what they want. The feeling of being low in the rankings affects your mentality and ability to succeed. Not everyone wants to make six figures, but everyone wants to achieve their goals. The amount of time invested in each employee through the training program should be valued when times get rough for employees.


  10. Helpful (3)

    "MSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Sales Representative in Gold River, CA
    Current Employee - Medicare Sales Representative in Gold River, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at eHealth full-time (Less than a year)

    Pros

    Pay for your license, good benefits and PTO starts day 1

    Cons

    Commission is called incentives, and they tax it because of the way the co chooses, 30% to 40%...also they reduce commission during open enrollment, have to work weekends during open enrollment.

    Advice to Management

    Dont lie about the money. Stop the bait and switch tactics and start advertising to the 10,000 daily medicare beneficiaries aging in each day!


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