Going downhill fast, terrible Company - Medicare Sales Representative eHealth Employee Review

1.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

They do offer good benefits.

Cons

Where to even begin, I worked here for a few years and it started well until the site that I was at did stopped promoting females. They fired the majority of the site with no warning and no explanation. Leadership is a joke at this company they only hire yes man to do the higher ups bidding, not people that actually know how to do the job. Agents are under trained, asking for help from a supervisor or manager is a joke, either you don’t hear back all day because they’re not even at work or everyone you ask gives you a different answer because they don’t even know and they just answer to answer instead of giving you the correct information. They change the commission structure quarterly to make up for not hitting projections, agents get screwed on their commissions. They started basing your pay off of “compliance” despite no training a new compliance requirements and supervisors admitting they themselves could not meet these requirements, it is simply away for them to underpay their top agents and fire who they don’t like. They push you to make a sale even if it’s not best for the customer, or even if the customer doesn’t understand what’s going on. Their advertising is a scheme to scam the elderly and their “call list“ is an unethical. The Company has taken a turn and their priorities now seem to be to scam the elderly, and to scam their employees. The turnover rate is like nothing I’ve ever seen, the employees are under trained, and there is nobody to help them once they hit the phones. Companies like this Is why insurance agent get a bad wrap, I would recommend applying elsewhere.

Explore other reviews about eHealth

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment, helpful training resources, flexible scheduling during peak periods, and opportunities to learn the healthcare marketplace.

Cons

High call volume expectations, inconsistent communication between departments, limited advancement clarity, and frequent process changes that slow workflow.

1.0
Apr 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

eHealth RevOps offers a fast-paced environment with strong exposure to healthcare operations, commissions, and cross-functional collaboration. The work is meaningful and provides opportunities to build analytical, problem-solving, and process improvement skills. Teams are generally supportive, and there are opportunities to learn from peers with deep industry knowledge. The role provides hands-on experience with complex data, audits, and reconciliation processes, which is valuable for strengthening both operational and financial skill sets.

Cons

Leadership is a significant challenge. The Senior Director’s approach tends to be highly hands-on, which can limit autonomy and make it difficult for employees to feel fully trusted or supported in their roles. The environment can feel high-pressure rather than growth-oriented. At the Senior Manager level, there are concerns around consistency, professionalism, and fairness. Communication style can come across as overly direct or discouraging at times, and there are perceptions of favoritism that impact team morale and overall engagement. There are also gaps in leadership presence and support. 1:1 meetings are frequently canceled, and team members often need to rely on other leaders for guidance. While tracking and reporting are maintained, there is limited hands-on support, coaching, and clear direction for the team. Training is another challenge. Onboarding often relies on current employees who are expected to maintain their full workload, creating a high-pressure environment with little room for error. This makes it difficult for new hires to ramp up effectively and confidently. Overall, these factors can make it challenging for employees to feel supported, develop professionally, and operate with clarity and confidence.

3
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