Pros
I had really great managers throughout my time here and a lot of the long standing staff will go so over and beyond to help you. Good training for the most part and I’ve gained a lot from my time here.
Cons
However, for the long term it is not looking good as a lot of the benefits I joined with have been taken away. Looking to remove work from home which was a massive benefit of the job, adds hours to your working week commuting especially when you then need at least half an hour to set up before your shift time which you aren’t paid for and you can get stuck for any amount of time after the shift on a call. Will change hours you need to work at the drop of a hat to very unsociable hours so using public transport is now really difficult. The role itself causes a lot of anxiety as is very customer focused so even if you are really good at the role you can end up feeling quite anxious about calls you encounter and although team mates really care the higher ups in the business do not feel like they care at all about the employees anymore. A lot of people go for development opportunities but it takes them years to get anywhere.