first direct reviews

However, for the long term it is not looking good as a lot of the benefits I joined with have been taken away. Looking to remove work from home which was a massive benefit of the job, adds hours to your working week commuting especially when you then need at least half an hour to set up before your shift time which you aren’t paid for and you can get stuck for any amount of time after the shift on a call. Will change hours you need to work at the drop of a hat to very unsociable hours so using public transport is now really difficult. The role itself causes a lot of anxiety as is very customer focused so even if you are really good at the role you can end up feeling quite anxious about calls you encounter and although team mates really care the higher ups in the business do not feel like they care at all about the employees anymore. A lot of people go for development opportunities but it takes them years to get anywhere.

Basic wfh which they are likely to remove completely even though there’s barely enough seats for everyone in the office Don’t help make reasonable adjustments for staff members with any illness. Business does not care if you have mental health, or just anything wrong with you. Not allowed time off if someone in Your family dies unless you take sick leave which they throw back in your face at end of year assessment so you don’t get a bonus.