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Exeter Finance Reviews

Updated February 8, 2018
160 reviews

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2.7
StarStarStarStarStar
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Exeter Finance Chief Executive Officer Jason Grubb
Jason Grubb
34 Ratings

160 Employee Reviews

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Pros
Cons
  • Poor communication from upper management (in 7 reviews)

  • No one can work under that kind of stress (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Funding Manager in Clearfield, UT
    Current Employee - Funding Manager in Clearfield, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exeter Finance full-time (More than 3 years)

    Pros

    Exeter's leadership team has an undeniable drive and passion for pure success. They are well oriented with amazing attention to detail. They take pride in their performance and growth. Exeter Finance is the best place to work! They push for such great work life balance!

    Cons

    I do not feel there are any cons.


  2. "Good firm with lots of upside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - new leadership buoying business in the right direction
    - good benefits plan that starts within 30 days
    - people want to help and make the company successful

    Cons

    -
    - bonuses could be better at entry level
    - Parking can be tight at the call center
    - could use better success pathing

    Advice to Management

    Doing a good job and stay on course. Don't forget about the knowledgeable internal Staff

  3. "Good company terrible leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Exeter Finance full-time

    Pros

    Exeter has a great career path in place for those that want to grow within the company. The schedules are decent and the pay is average for the Davis County area.

    Cons

    The leadership is terrible; White collar unprofessionals. At every company you will find cliques but nothing like Exeter. If you are not family or friends with the right people, your career with Exeter will be short lived. HR will protect their own and disregard any and all discriminatory concerns, workplace harassment, and/or concerns in general. For those of you thinking that Exeter is better than other places, think again. At other places you may not get fired for doing the right thing!

    Advice to Management

    Until the root of the cause is no longer there; nothing will change and word of mouth is spreading quick!


  4. Helpful (2)

    "HR Posts False Reviews"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Exeter Finance full-time

    Pros

    The people I work with are amazing people.

    Cons

    They offer lunch and learns just to keep us distracted from the fact they're spinning our wheels. They fire trusted managers and bring in people they know. They only want like-minded people or old friends. If you have a voice you won't last here. Current employees do not have advancement opportunities because they keep bringing in new people. HR continuously proves why you shouldn't trust them. 5-star reviews are made by HR employees to make themselves seem successful. The Nepotism reviews are true! Do your research on this company before interviewing!

    Advice to Management

    Practice what you preach in town hall meetings!


  5. Helpful (4)

    "Upper Management Is Inncompitant and Deceitful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Exeter Finance full-time

    Pros

    When I first started it really was a great company to work for. The clearfield site was ran by two amazing leaders. Carl and Christian were a great example of what a leader should be. They had values, morals and when they said they really cared about their employees, they meant it. They created a positive work environment. They were always walking around encouraging agents and setting them up for success. I really enjoyed my job during this time. They have a handful of managers who really want to see their agents succeed. The perfect example of what a manager should be. They also have more than a handful of deceitful, vindictive and heinous managers. The good news is that if you're a manager looking to get promoted to director all you have to do is be late for work almost everyday, and don't worry, if you're one of those managers who can't be on time (but still holds their agents to those standards) they will change your schedule to accommodate you. What more could you ask for? They do offer good schedules that are permanent. You only have to work one Saturday a month and closed Sundays. Benefits are absolutely horrible and get worse every year.

    Cons

    When Carl and Christian left is when things took a horrible turn. The new directors are not qualified for their position. They're running the place into the ground. Like I said, it doesn't take to much to get promoted. If you possess these qualitys you're golden! also, if you know one of them outside of work you're a shoo-in! They waste other peoples time with interviews when they already have the person hand picked. As an agent, if you're lucky enough to get promoted to Loss Mitigation the pay is good....but not worth your sanity. As for the ones who get promoted, some of them deserve it and the others are chosen strictly by favoritism. The job is fun and exciting, but it comes at a price. If you like a toxic work environment you won't have a problem. They have a manager training program called a "Role Model" suposedly setting them up for a manager position when one comes available. Well that was the case in the beginning. New upper management has turned that into a joke. They will set you up for failure because they already have the person picked out and back on the phones you go. Their good managers are under paid and treated poorly and the awful ones are rewarded. proceed with caution. Oh and the stats that your'e held accountable for and determins your bonus, they do not accuratly determine if you're a good collector or not. It can sometimes be pure luck. You could sit on your tush all month sometimes and still come out on top, and the ones who really put in the work don't get recognition. Culture and values.... they don't have any.

    Advice to Management

    Take a step down, get some experience and then apply for a higher up position when you're qualified. Then maybe this place could be a great place to work again.


  6. "Love the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senor Collector in Irving, TX
    Current Employee - Senor Collector in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exeter Finance full-time (Less than a year)

    Pros

    Love the company- Great work hours- Fair and balanced work load

    Cons

    So far I haven't experienced anything negative

    Advice to Management

    Keep up the good work


  7. Helpful (2)

    "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Irving, TX
    Former Employee - Collections Representative in Irving, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Exeter Finance full-time

    Pros

    Fun, helpful, sociable, hours,

    Cons

    Down sizing, no communication,

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Clearfield, UT
    Former Employee - Collections Specialist in Clearfield, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Exeter Finance full-time (Less than a year)

    Pros

    Great schedules, nice work-life balance, give out lots of food and snacks, you can tell that the upper management really wants everyone there to succeed in their careers, lots of room for advancement and growth, amazing benefits.

    Cons

    Nothing that I can think of.

    Advice to Management

    Keep up the great work!


  9. "Very happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Irving, TX
    Current Employee - Collector in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Exeter Finance full-time (Less than a year)

    Pros

    Great interview process, very open and friendly. Been with the company 6 months. Feel very supported by managers and corporate office. Lots of great company events and meetings. Fun place to work. Very inclusive. Overall, I am really happy and can see the company's tremendous growth.

    Cons

    Operations level managers could use more training.

    Advice to Management

    Continue listening to your line level employees on creative ideas and how to make processes more efficient. Provide a clear path for growth opportunities.


  10. Helpful (1)

    "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Exeter Finance full-time (More than 3 years)

    Pros

    Good location, parking, break area, that is it

    Cons

    Managment, VPs, ghetto people, everything

    Advice to Management

    They would careless to hear it


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