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      ExperienceFirst

      Engaged Employer

      ExperienceFirst reviews

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      3.3

      57% would recommend to a friend

      (10 total reviews)

      Andrew Luan

      68% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.6

      Diversity & inclusion

      3.2

      Culture & values

      3.0

      Senior management

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      Reviews by job title

      10 reviews
      2.0
      Mar 21, 2023

      CEO is a Psychopath

      Ticket concierge and customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not really any. Joes Pizza is around the corner, so that’s nice. Tour guides can be pretty cool people.

      Cons

      Long, draining hours and having to work weird hours during the weekends. Office is tiny and have to deal with CEO micromanaging you, as he sits right in the office with you. He even employs his wife to work for him and treats her weirdly. Dealing with being screamed at by entitled clients on a daily basis. No benefits or PTO. Dealing with the cold elements during winter. Corporate WeWorks building is soul-sucking and isolating.

      1.0
      May 16, 2024

      The Only Tour Company Where the Leadership is More Lost Than then the Passengers

      Managment
      Recommend
      CEO approval
      Business Outlook

      Pros

      1.Endless Entertainment: With management's constant stream of bizarre ideas and pointless meetings, you'll never run out of things to laugh (or cry) about. 2.Incredible Learning Experience: Witness firsthand how not to run a company, providing invaluable lessons in what to avoid in your future career. 3.Flexible Roles: With management’s lack of direction, you can end up doing anything from sales to underwater basket weaving tours.

      Cons

      Leadership Chaos: Management is a revolving door of cluelessness, making direction and stability nonexistent. Endless Meetings: You're expected to attend an absurd number of pointless meetings – if you're not drowning in them, you're clearly not doing your job right. Demoralizing Culture: The overwhelming sense of dread and frustration among employees creates a toxic work environment. Clueless HR Department: Their endless blunders and "drink the Kool-Aid" mentality mean you can roam free – they're so lost, they'd need a walking tour guide to find their way through their own procedures (or lack there of).

      1.0
      Jun 25, 2023

      Favoritism rules here.

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Almost none, but fun when you work outdoors on a nice day.

      Cons

      Low salary, no benefits, awful & sexist leadership & tour guides, operates on favoritism, every process is manual, lack of investment in better tools & people.

      Viewing 1 - 3 of 10 Reviews
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      ReviewsExperienceFirst reviews

      Glassdoor has 14 ExperienceFirst reviews submitted anonymously by ExperienceFirst employees. Read employee reviews and ratings on Glassdoor to decide if ExperienceFirst is right for you.