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      Extole

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      Extole reviews

      4.3

      80% would recommend to a friend

      (70 total reviews)

      Matthew Roche

      84% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Compensation and benefits

      4.3

      Career opportunities

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Senior management

      3.9

      Work/Life balance

      Extole has an employee rating of 4.3 out of 5 stars, based on 70 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extole employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      70 reviews
      1.0
      Aug 18, 2016

      Worst management i've ever encountered in the tech industry

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive compensation and benefits Great office location and plenty of free food Great off-sites and holiday party

      Cons

      Extole is full of hardworking people that are horribly mismanaged by a field of executives who don't know how to communicate or direct them. There is such an emphasis on Customer Acquisition that the actual product is neglected. Design, creativity, and new ideas are never considered. It's all about selling and churn avoidance. Working in the office it does feel like high school where cliques are well defined and you can easily feel on the outside without any support.

      avatar
      Extole Response
      5y
      Four years later and I still find this one tough to read. But it was a wakeup call to me (the CEO). We are now larger, profitable, and have very high culture and satisfaction ratings. I believe it was a huge "one team" effort that got us there, and I also know that I had to grow as an individual for us to mature as a team. I thank all of the reviewers who wrote thoughtful, direct comments in 2016. You woke us up, and we are better for it.
      2.0
      Nov 10, 2016

      Aggressive Culture & Unstable Product

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. They have great healthcare benefits, 100% coverage for the whole family 2. They do have a intensive on-boarding process 3. You get a lot variety in your work. So you can learn a lot in a short time. 4. Their ability to magically add 5 star reviews after ones not so savory.

      Cons

      1. Product/Eng/TS are very aggressive, paranoid and unresponsive to other team's feedback. They will try hard to ignore persistent bugs and a unstable release structure. The feedback loop is taken very personally so people often fear backlash and loss of their jobs. 2. So there's no HR, which seemed cool but it is like being in high school. For a small company, everything was political, popularity-based and poor sr. management. We had new bosses every 6 months and you needed to violently fight for work/life balance. 3. Client work is mostly risk management within the platform. The product was hard to support due to unstable, weekly changes and lack of UI design. It is a troubling atmosphere when services team does the QA b/c they fired the QA team.

      avatar
      Extole Response
      8y
      Genuinely appreciate the feedback. Over the past year we took this review, others, and internal feedback (via Glint) to heart, and I believe we now have a much stronger company and culture. Most notably, we transformed our support organization with new personnel, KPIs, and a manic focus on response time. We automated QA as part of our ongoing release process, and have introduced ongoing automated testing of client accounts to catch problems as soon as they happen.
      1.0
      Aug 14, 2016

      Toxic work enviornment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you survived Roche at Offermatica, you will be right at home. Company pays full medical premiums for family.

      Cons

      Toxic work environment. Frequent layoffs used as a means to remove employees that are not part of Team Roche and Co. Replace employees with cheap, offshore workers. Claim company motto is "One Team" but are anything but. VP/Director heavy. Product is not well built and often broken or patched together. Lack pride in workmanship.

      Viewing 1 - 3 of 70 Reviews
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      ReviewsExtole reviews

      Glassdoor has 76 Extole reviews submitted anonymously by Extole employees. Read employee reviews and ratings on Glassdoor to decide if Extole is right for you.