FAMS Reviews | Glassdoor

FAMS Reviews

Updated Jun 18, 2019

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2.7
34%
Recommend to a Friend
57%
Approve of CEO
FAMS President & CEO Jerry Hogan (no image)
Jerry Hogan
25 Ratings
  1. "Collection agency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Specialist in Saint Charles, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FAMS full-time for more than a year

    Pros

    Good hours, benefits, and nice people to work with.

    Cons

    Competitive, making calls to people with student loans, customers not answering the phone.

    FAMS2017-10-04
  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FAMS full-time for more than a year

    Pros

    They have Good Hours to work

    Cons

    They are in process of downsizing

    FAMS2019-06-18
  3. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FAMS full-time

    Pros

    Good phone experience to learn from

    Cons

    Bad communication from top management down

    FAMS2019-01-18
  4. "Collection manager"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Collections Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FAMS full-time for more than 5 years

    Pros

    The people I got to work with on a daily basis became family.

    Cons

    Seeing what this company did to my family. No raises and a promise for a better tomorrow is all we were ever given. In fact the owner came to town recently and promised to make it better and turned around and raised our budgets for the same same bonus but only with less people. He then closed our office a couple of months later without warning.

    Continue reading
    FAMS2018-11-28
  5. Helpful (1)

    "HORRIBLE!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at FAMS full-time

    Pros

    There are none except you need a stepping stool until your next job

    Cons

    The Leadership needs an overhaul..

    FAMS2017-12-04
  6. "Accidentally found a career...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector in Saint Charles, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FAMS full-time for more than a year

    Pros

    Pros of work at FAMS is the hourly pay and bonuses. Once it is earned, employees do have schedule flexibility. There is monthly contests... and, the office is growing.

    Cons

    Lazy co-workers, only a few More training

    Continue reading
    FAMS2017-09-21
  7. "Collection specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at FAMS full-time

    Pros

    Easy. Mon through fri schedule. Constant training

    Cons

    Hours micro management hire people who knows people within the company

    FAMS2017-10-05
  8. "good employer not environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Saint Charles, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FAMS full-time for more than 3 years

    Pros

    bonuses, monthly award presentations, benefits

    Cons

    environment, structure, ethical tactics, training when something changes

    Continue reading
    FAMS2017-08-20
  9. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collector 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FAMS full-time for less than a year

    Pros

    Good pay Fair breaks Full-time Easy job Friendly

    Cons

    They dont train you right

    FAMS2017-08-17
  10. "Collector with experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FAMS full-time

    Pros

    I enjoyed the people and the contract I worked on.

    Cons

    No stability currently unsure if they are closing

    FAMS2017-06-05

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