FORUM Credit Union Reviews | Glassdoor

FORUM Credit Union Reviews

Updated Nov 20, 2019

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3.7
71%
Recommend to a Friend
100%
Approve of CEO
FORUM Credit Union Chief Executive Officer Doug True (no image)
Doug True
16 Ratings
  1. Helpful (1)

    "Great employer...no wonder they are a Best Place to Work in Indiana"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee in Fishers, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FORUM Credit Union full-time for more than 3 years

    Pros

    FORUM is the best place I have worked. I have been here a few years and the culture of the company has only gotten better. They are very focused on the customer (member) and in turn, focused on the employees. This is evident in not raising our health care premiums this year and the company absorbing the increase in premiums this year. The executive leadership is visible to all employees and take time to know our... names and address us by our name. We have 8 hours of Volunteer Time Off annually that we can use for a volunteer organization of OUR choice or we can use the time for the employee chosen Charity of Choice. They provide us paid time off for our Preventive Care Dr visit so we don't have to use our PTO. The benefits are great and the work environment is very positive.

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    Cons

    There really aren't a lot. Probably the fact that we have such long term employees is a positive, but it does limit upward mobility for some who want it fast. If we are willing to be patient and consider lateral movement in the company to get more experience, the upward movement will come. It's just not promotion for promotion sake. You have to work hard and be excellent at your job to be promoted. Some people just... don't get that. I believe that perception is reality and that individuals get a perception of the job they are in and base their perception on the entire company on that one perception. Everyone needs to look outside their box.

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    Advice to Management

    Keep looking at the culture of the company and doing things to make it a "Best Place to Work."

    FORUM Credit Union2019-11-20
  2. "Collections"

    StarStarStarStarStar
     
    No opinion of CEO

    I worked at FORUM Credit Union

    Pros

    Location co workers and coffee

    Cons

    Managers Racism dictatorship and salary

    Advice to Management

    Treat people equal regardless of their skin color. Everyone is not impressed by food! Something has to be wrong if they can’t keep collectors in that department. Upper management and HR seems to look over that department and won’t investigate! They treat minorities like garbage and no one is happy. Always says they want members to live their financial dreams but their employees can’t get ahead. If you work there... unless your management do t think about getting a loan or even think they will help you get your credit right. MINORITIES STAY AWAY FROM FORUM IF YOU WANT YOUR SANITY. Bonuses they find a way not to pay you. Stay away if your a hard worker and expect a bonus!

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    FORUM Credit Union2019-11-19
  3. "Growth is stagnant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at FORUM Credit Union for more than 5 years

    Pros

    They do have a welcoming atmosphere. The HR team is amazing! The recruiter I’m not a fan of. Things I’ve seen when people come to interview is your look is heavily weighted. If you have tattoos or vibrant hair colors or styles they won’t bother. Even if you’re willing to adjust your “appearance” . They are conservative. Some branches have wonderful leadership. Leaderships is favored... however if they don’t like... you., you can become stuck in certain positions. I’ve seen people fighting to get into the MIT programs... but they would rather hire new blood because to them thats where the difference comes from! Some in leadership are simply there because daddy knows someone... she knows who she is and she’s the laziest manager they have, but no one wants to challenge them on her or merits or lack there of! So no matter the abuse that spills out- I’ve seen people put down as a form or “humor” I’ve seen employees taken advantage of because they want to excel! I’ve seen employees set up for failure, I’ve seen and heard members file complaints on managers for their behavior or how aggressive they are and like I said management never gets in trouble for their actions or lack of... so it’s just a talking from upper management! Forum management takes a lot of effort to get fired or walked out.. so it’s employees vs managers.. versus policies.... with that in mind... my experience is that my Management in my region will help you learn and grow. But after a certain point unless you have a degree you’re capped off. Benefits aren’t great. I like how they think it’s awesome! It’s not, and emergency visit cost me $9000 my insurance covered nothing! I had the “best” plan but the deductible has to be met before anything is covered! Very high deductibles, incentives are accomplishable, they are Salesy, they operate like a big bank mentality... not a CU mentality meaning their bottom dollar matters and they like to keep their board of directors happy. You have to sell the products! And they expect it or you will be weeded out! It’s in your contract!! I will say that the CEO, CFO, COO they are amazing, wonderful humble people! Unfortunately I can’t say the same for some of those under them (my exception are the AVP also amazing and great people that are completely in touch with other their branches!) In the process of making sure everything is running efficiently I feel the HQ has lost touch with branches and branches are often the last appreciated employees! I know it sounds contrary to what I said previously but again they care about their board being more happy at this point! Branches are the face! You should find ways to be creative and show more appreciation towards them! You should hold your managers accountable for their actions or lack of! Your team is your family there! If you don’t fit in and quick and learn- adapt bet you won’t be there long!

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    Cons

    Super sales team! They expect something out of nothing. Benefits are a joke! Used to be better. I wish you wouldn’t hold a person with a degree over a good employee. They don’t have expanding areas like they claim they do. Managers have to like you- meaning you need to know someone to move up. Build relationships and use them to your advantage. People will step on you to make themselves look good. If certain people... don’t like you- you aren’t moving anywhere for a long time! Branches run independently and pretty on paper... each manager makes their own rules unless their being watched by regional and AVPs.. like I said before one manager is there because daddy knows someone! And she doesn’t even acknowledge “lower” employees. She is by far one of the most stuck up people on the planet and they wonder why her branch keeps turning over.. It is what it is...

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    FORUM Credit Union2019-09-15
  4. "Buyer beware..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FORUM Credit Union full-time for more than 3 years

    Pros

    People I worked with and coffee machines

    Cons

    Management and inconsistent bonus pay

    Advice to Management

    Tell the truth...

    FORUM Credit Union2019-09-06
  5. "overall decent place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at FORUM Credit Union full-time

    Pros

    Consistent hours every week. great people to work with

    Cons

    work environment is very political

    FORUM Credit Union2019-02-15
  6. "MRS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at FORUM Credit Union full-time

    Pros

    Paid time off. Competitive industry pay.

    Cons

    No schedule flexibility. Retail hours including mandatory weekends.

    FORUM Credit Union2018-12-03
  7. "Member Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FORUM Credit Union full-time

    Pros

    Wonderful Place to work. Great leadership and great people.

    Cons

    None to think of right now

    FORUM Credit Union2018-08-28
  8. Helpful (4)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fishers, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at FORUM Credit Union full-time

    Pros

    HQ provides management opportunities to inexperienced candidates. Employees are lead to give financial contributions to the many fundraising opportunities organized and monitored by management. The employees that are highly favored and willing to confirm will receive the proper training, advancement opportunities and generous pay increases. The CEO is approachable and transparent.

    Cons

    The culture does not allow for diversity of work style or patterns of thinking. Conformity to the culture is established and honored through development, recognition and bonuses. All employees are required to open an account with the credit union and are rewarded for their willingness to open other accounts and/or apply for loan products.

    Advice to Management

    My advice to lower management is to gain a better understanding workplace confidentiality. Allow employees to be themselves. Once you become trained on how to discover and utilize the way employees work best you will experience much more success in your quest to use employees’ for innovation and sustainability. Upper management should hire candidates for lower management positions with integrity and experience with... employee engagement and conflict resolution.

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    FORUM Credit Union2018-05-20
  9. "My job was exciting and rewarding. I was definitely appreciated and my manager supported everything we proposed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FORUM Credit Union

    Pros

    A sense of community and having the ability to be innovative with any project.

    Cons

    Some managers have bullying tactics. Senior management need to take a harsd look at the fools they keep hiring back.

    FORUM Credit Union2018-04-11
  10. "Training Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FORUM Credit Union full-time

    Pros

    Great people, great benefits, upper management is focused on your development, strong and stable company, nice HQ building

    Cons

    Pay seems a little low, young management means limited growth opportunity.

    FORUM Credit Union2018-02-11
Found 35 reviews