FairPoint Communications Reviews | Glassdoor

FairPoint Communications Reviews

Updated February 13, 2017
101 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
61 Ratings

101 Employee Reviews

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Pros
  • Good pay w/ considerable overtime, mostly because the cutover from Verizon systems to FairPoint systems went very poorly (in 17 reviews)

  • Pay and benefits are fair for the work that is performed (in 7 reviews)

Cons
  • Upper Management doesn't have a clue what's going on with the rank and file (in 10 reviews)

  • Union workers are cut-throat to each other (in 5 reviews)

More Pros and Cons

  1. "Customer Sales and Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSSC in Portland, ME
    Former Employee - CSSC in Portland, ME
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Monday thru Friday, every weekend off, raises quarterly, profit sharing

    Cons

    Mandatory overtime Monday , systems down often

    Advice to Management

    Communicate with reps more


  2. "Fairpoint Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at FairPoint Communications full-time

    Pros

    Fairpoint was fair and honest.

    Cons

    Fairpoint was slow to promote.


  3. "Service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, ME
    Former Employee - Anonymous Employee in Portland, ME
    Recommends
    Neutral Outlook

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Good pay, good people, good benefits

    Cons

    Very controlling with outdated products and processes.

    Advice to Management

    Listen to your employees issues.


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  5. "Poor review for a poor company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time

    Pros

    It has great pay, good benefits

    Cons

    Poor leadership, always worried about being laid off.

    Advice to Management

    Work to get more work for your team cuz if you don't you won't have a team to lead


  6. "Combo tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications full-time (More than 3 years)

    Pros

    Best job that I have ever had

    Cons

    Fairpoint needs to have more future site


  7. "Splice Service Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Cable Splicing Technician in Bangor, ME
    Current Employee - Cable Splicing Technician in Bangor, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    Above average hourly wage with plenty of opportunities for overtime. Union negotiated contract . Medical, dental, and vision insurance available with premiums deducted weekly.

    Cons

    Micro-managed on the installation and repair side of the house. GPS tracking on all company vehicles. No retiree health care. Next to impossible to get time off during summer months.

    Advice to Management

    CEO takes a 3 Billion dollar company and turns it into a 1.5 billion dollar company and still gets huge bonuses while the hourly employees take wage and benefit cuts. Five stars on how to kill morale.


  8. "I would recommend to a friend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, ME
    Current Employee - Anonymous Employee in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FairPoint Communications full-time (More than a year)

    Pros

    Very good commission structure. Good work life balance. FairPoint has one of the best or best Network in the industry. Very good Hosted PBX solution.

    Cons

    Bad training. No training. Micro management. Salary lower than industry average. Union workers sometimes dont work very hard.

    Advice to Management

    I do not have advise for management. Management has been good. Management takes more of a leadership approach than a management approach.


  9. "Poor Customer Service, Lack of communication from a Communication Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Columbus Grove, OH
    Former Employee - Customer Sales & Service Representative in Columbus Grove, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits and Pay; Basic Phone, CATV and Internet are provided as part of benefit package.

    Cons

    Upper Management doesn't have a clue what's going on with the rank and file. Poor customer service/repair work. Not in Ohio location but in other states.

    Advice to Management

    Need to pay closer attention to customer service. Reps say anything to make the sale. Poor response time for repairs.


  10. "TOXIC"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Manchester, NH
    Former Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 8 years)

    Pros

    Work life balance is nice and good pay

    Cons

    Toxic environment. Constant layoffs for associates and management


  11. "Disappointing environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    -Can be flexible with work schedules.
    -Pay

    Cons

    -Poor culture/environment
    -Poor raise percentages
    -High level of turnover in executive management



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