FairPoint Communications Reviews | Glassdoor

FairPoint Communications Reviews

Updated September 17, 2017
114 reviews

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2.7
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
67 Ratings

114 Employee Reviews

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Pros
  • Steady Work, Good Pay, Flexible Schedule (in 19 reviews)

  • Pay and benefits are fair for the work that is performed (in 9 reviews)

Cons
More Pros and Cons

  1. "Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FairPoint Communications full-time

    Pros

    Great place to work, awesome co-workers

    Cons

    More communication needed through the ranks


  2. "Manager Call Center"

    StarStarStarStarStar
    Former Employee - Manager in Manchester, NH
    Former Employee - Manager in Manchester, NH

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Steady Work, Good Pay, Flexible Schedule

    Cons

    Poor upper management, secretive upper management, no communication

  3. "Manager Local Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Manchester, NH
    Former Employee - Manager in Manchester, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Good pay, good experience, ability to work with outside vendors

    Cons

    lots of travel, benefits were decreased over time, manage union employees

    Advice to Management

    Treat your employees based on performance and not personally via others


  4. "Outside Sales Rep for business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at FairPoint Communications full-time

    Pros

    Exciting work environment for all

    Cons

    very poor compensation and non sales management


  5. "Going away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FairPoint Communications full-time (More than 8 years)

    Pros

    Been here fro 10 years.

    Cons

    Company is being bought out.

    Advice to Management

    Be open with the employees


  6. "Local Operations manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Westfield, NY
    Current Employee - Anonymous Employee in Westfield, NY

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    Close to home; great co-workers

    Cons

    Understaffed; Not easily accessible to customers


  7. "Disrespected"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's an above average paycheck... for now. They are phasing out the Union contract and making everyone management so the pay will not be guaranteed to anyone for long.

    Cons

    The upper echelon have no idea where this company came from as far as employee knowledge and integrity and continually undermine and disrespect the people who built this company.

  8. "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time

    Pros

    Excellent pay and benefits
    Union representation (which can cause some cons)

    Cons

    Uncomfortable atmosphere between management and employees.
    Some employees feel as though they don't have to pull their weight because management wont discipline them.
    Computer systems don't work.
    Equipment is antiquated.
    Company does not want to invest in their product and does not care for their customers.

    Advice to Management

    Make sure all your personal possessions can fit into a cardboard box.


  9. "Outside Plant Engineer Fairpoint Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FairPoint Communications full-time

    Pros

    401k match, paid vaca, AIP Bonus

    Cons

    Little room for movement within


  10. "IT Billing - Fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wholesale Billing in Portland, ME
    Former Employee - Wholesale Billing in Portland, ME
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FairPoint Communications full-time (More than 3 years)

    Pros

    Management team is good to work with.
    Flexible with PTO and vacation time.
    Team players help to make the job a big success.
    Overall decent company

    Cons

    Job security is questionable
    Union workers can be hostile to management employees.
    Management could do more to help employ morale.

    Advice to Management

    Be up front


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