Fallon Health Reviews | Glassdoor

Fallon Health Reviews

Updated December 16, 2017
123 reviews

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3.0
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Fallon Health Interim CEO Richard Burke
Richard Burke
43 Ratings

123 Employee Reviews

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Pros
  • In the past they had a good work/life balance, but there has been a backwards trend here (in 6 reviews)

  • Benefits are good (including free parking - which seems unusual for a company located in a city) (in 10 reviews)

Cons
  • work-life balance and flexibility may depend on your department and manager; challenging industry with many regulations and complexities (in 4 reviews)

  • poor leadership both in middle and upper management (in 6 reviews)

More Pros and Cons

  1. "Patient Navigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (Less than a year)

    Pros

    Great co-workers, lots of opportunity for growth.

    Cons

    Some micromanaging. Job satisfaction can vary quite a bit in this role, depending on who your immediate supervisor is.


  2. Helpful (1)

    "Navigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fallon Health full-time

    Pros

    Great Pay, Employees work well as a team

    Cons

    Too many changes, poor management not all but some

  3. Helpful (1)

    "Poor Management in certain Departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The Company has some Departments that are efficiently run and they offer a great product line of affordable insurance. The Benefits are very fair and reasonable, very generous.

    Cons

    They have some departments that promote Managers who are unqualified for their roles (note this is not ALL departments ) The said Departments promote Managers who are completely unable to answer questions and are oblivious as to the roles their employees perform. Because of this, they are unable to reasonably answer questions, spend most of day in meetings and can not be counted on to give accurate answers to questions as they never worked on the front line of the job. As a result, there is an excessive high turnover ratio in this specific department.

    Advice to Management

    Please promote Managers who actually have a working knowledge of what their employees do, and accurately train them. The best Managers I’ve had there worked their way up in their respective departments. They have true working knowledge of what the staff does on a daily basis. Others were promoted with limited knowledge/training and it makes for a very unpleasant work experience.


  4. "Nurse case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Boston, MA
    Current Employee - RN Case Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 3 years)

    Pros

    Positive environment. Lots of available on going education and support. Generous holidays and time off policies. Flexible work environment with work from home days in some positions. Colleagues are well educated and knowledgeable. A great working environment.

    Cons

    Not many. Over all a great company with a positive vision for health care. Most of the difficult experience is in my specific job. Limited community resources and things of that nature. Difficult and constantly changing processes are time consuming.

    Advice to Management

    Cut down on the meetings. There is so much time spent in meetings that productivity suffers and puts more time constraints on your case managers and all associated support staff.


  5. Helpful (4)

    "claims auditor"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Claims Auditor in Worcester, MA
    Former Employee - Claims Auditor in Worcester, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fallon Health full-time (More than 10 years)

    Pros

    Good benefits, use to be a good place to work under old management..

    Cons

    No loyalty and they push anyone with knowledge out the door .. They take away any flexibility you earned over the years, so they can give your job to someone else for less money.

    Advice to Management

    You may think you are saving money by driving out staff who have been there for years, but savings is nothing when you have no one left with any knowledge.. Stop the power trip and the jealousy of flexible arrangements just because your position does not allow for it..Concentrate on the workers not doing their jobs,instead of getting involved in the petty drama and jealousy of others . It's like being in Highschool.. Thank you for making me realize my worth at your company .. I had perfect reviews every year and just pushed right out so they can give extra work to employees already overwhelmed


  6. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 5 years)

    Pros

    top-notch colleagues and leadership; pleasant and caring working environment; generous time off; mission-driven non-profit with a community focus;

    Cons

    work-life balance and flexibility may depend on your department and manager; challenging industry with many regulations and complexities


  7. "Must be nice..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fallon Health full-time (More than 5 years)

    Pros

    Not many. Over-all a bad company with a negative vision for health care.

    Cons

    Negative environment. For most departments, no available on-going education and support outside of degree programs, which MUST be job related. Average number of Holidays. Earned time for hourly employees is bad, especially considering sick and vacation time come from the same pool. Most departments are inflexible and do not allow work from home days. A toxic work environment.

    Limited resources. Difficult and constantly changing processes are time consuming. The computers and applications are ancient and frustrating.

    Advice to Management

    Lots of waste. Environment is reactionary and seat-of-the pants. This environment is frustrating, causes more issues, and costs more money in the long run. Projects that could correct this are not done because the staffing levels are too low.

  8. "Love it here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Navigator
    Current Employee - Navigator
    Recommends
    Positive Outlook

    I have been working at Fallon Health full-time

    Pros

    Flexibility, vacation time, good management, friendly employees, school tuition reimbursement, supportive environment, mileage reimbursement for employees who conduct home visits

    Cons

    Long wait for IT support, work phones tends to have frequent issues


  9. "Good Starting Point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fallon Health full-time (More than 5 years)

    Pros

    I worked with many great people.

    Cons

    I felt I was always Micro-Managed and never given an opportunity to succeed.


  10. "Computer Operations End User Support"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Neutral Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 3 years)

    Pros

    employees , benefits, location,

    Cons

    too many moving parts for processing


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