Fallon Health Reviews | Glassdoor

Fallon Health Reviews

Updated November 7, 2017
119 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
Fallon Health Interim CEO Richard Burke
Richard Burke
41 Ratings

119 Employee Reviews

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Pros
  • In the past they had a good work/life balance, but there has been a backwards trend here (in 6 reviews)

  • Benefits are good (including free parking - which seems unusual for a company located in a city) (in 10 reviews)

Cons
  • It's as if no one in management cares because there is another lackey willing to take the job, for a short time at least (in 7 reviews)

  • work-life balance and flexibility may depend on your department and manager; challenging industry with many regulations and complexities (in 4 reviews)

More Pros and Cons

  1. "Nurse case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Boston, MA
    Current Employee - RN Case Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 3 years)

    Pros

    Positive environment. Lots of available on going education and support. Generous holidays and time off policies. Flexible work environment with work from home days in some positions. Colleagues are well educated and knowledgeable. A great working environment.

    Cons

    Not many. Over all a great company with a positive vision for health care. Most of the difficult experience is in my specific job. Limited community resources and things of that nature. Difficult and constantly changing processes are time consuming.

    Advice to Management

    Cut down on the meetings. There is so much time spent in meetings that productivity suffers and puts more time constraints on your case managers and all associated support staff.


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 5 years)

    Pros

    top-notch colleagues and leadership; pleasant and caring working environment; generous time off; mission-driven non-profit with a community focus;

    Cons

    work-life balance and flexibility may depend on your department and manager; challenging industry with many regulations and complexities

  3. "Must be nice..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fallon Health full-time (More than 5 years)

    Pros

    Not many. Over-all a bad company with a negative vision for health care.

    Cons

    Negative environment. For most departments, no available on-going education and support outside of degree programs, which MUST be job related. Average number of Holidays. Earned time for hourly employees is bad, especially considering sick and vacation time come from the same pool. Most departments are inflexible and do not allow work from home days. A toxic work environment.

    Limited resources. Difficult and constantly changing processes are time consuming. The computers and applications are ancient and frustrating.

    Advice to Management

    Lots of waste. Environment is reactionary and seat-of-the pants. This environment is frustrating, causes more issues, and costs more money in the long run. Projects that could correct this are not done because the staffing levels are too low.


  4. "Love it here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Navigator
    Current Employee - Navigator
    Recommends
    Positive Outlook

    I have been working at Fallon Health full-time

    Pros

    Flexibility, vacation time, good management, friendly employees, school tuition reimbursement, supportive environment, mileage reimbursement for employees who conduct home visits

    Cons

    Long wait for IT support, work phones tends to have frequent issues


  5. "Computer Operations End User Support"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Neutral Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 3 years)

    Pros

    employees , benefits, location,

    Cons

    too many moving parts for processing


  6. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Worcester, MA
    Former Employee - Claims Specialist in Worcester, MA
    Recommends
    Neutral Outlook

    I worked at Fallon Health full-time (More than 5 years)

    Pros

    Worked with a great team of adjusters on edits ranging from simple to very difficult. Great training provided. Variety of work - never boring. Very good benefit package especially PTO. Overtime available. Professional environment.

    Cons

    Could be stressful at times and work was never ending... (job security for sure).

    Advice to Management

    Be less intrusive and more trusting of those you hire.


  7. "Good Starting Point"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fallon Health full-time (More than 5 years)

    Pros

    I worked with many great people.

    Cons

    I felt I was always Micro-Managed and never given an opportunity to succeed.

  8. "I started working for Fallon Health three years ago and love it. Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fallon Health full-time (More than 3 years)

    Pros

    perfect location, easy access to parking, onsite cafe

    Cons

    benefits are not the best


  9. Helpful (3)

    "Stay away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I think on some level the individual Fallon management does truly care for its staff. It is worth mentioning prior to the Cons section. The pay is also reasonable.

    Cons

    While Fallon Management does show a genuine respect for its employees, the hierarchical system as a whole fails miserably. Each management layer overpromises what they can do to their immediate supervisor, and the end result is staff are often doled out far more projects than they can reasonably expect to handle at once. This is not a short-term or seasonal problem either - it's almost consistently that way.

    Work/Life Balance is virtually non-existent - I would give it a negative number of stars if the Glassdoor form allowed me to.

    Additionally, there is a lot of talk regarding streamlining, but for every one process that does get shaved down, there are three others are made even more convoluted and end up taking significantly longer to complete.

    Advice to Management

    Have realistic expectations on what employees can accomplish in an 8 hour day. And for the love of God - listen to the results of the surveys you keep sending out year after year. You need to actually address the bigger fish. Fallon's issues are not going to be solved merely through positive vibes and motivational posters in the conference rooms.

    You may also want to look up what streamlining actually means.


  10. Helpful (4)

    "Not a very supportive company to employees with disabilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Navigator in Lawrence, MA
    Former Employee - Navigator in Lawrence, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fallon Health full-time (More than a year)

    Pros

    Company allowed me to have a flexible schedule after working for them for two years.

    Cons

    You are working remotely from home, work case load numbers increase per month, no assistance, do it on your own sort of speak atmosphere. No immediate manager support, only online.


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