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Feedback Loop

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Feedback Loop

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Feedback Loop Reviews

Updated Sep 9, 2022

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Found 41 of over 44 reviews

3.4
61%
Recommend to a Friend
49%
Approve of CEO
Feedback Loop CEO Rob Holland
Rob Holland
18 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
  • "Good culture, investing in new product features(in 6 reviews)
  • "The people here are fantastic.(in 3 reviews)
Cons
    There are no cons to display at this time.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, less than 1 year

    Great company to work for!

    Sep 9, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Feedback Loop team has been a pleasure to work with! All of my colleagues are extremely supportive and happy to answer questions/help out at the drop of a hat. The company is filled with intelligent people who all work towards the same goal. I can see this tool being an industry-standard in the restech space very VERY soon.

    Cons

    I really don't see any cons. I love the work I do!

    Continue reading
    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Finally on the Right Track!

    Jan 11, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Feedback Loop is taking the leap to become a product-led software organization where it was before a service-enabled software. There have been more product developments in the past 6 months than I've seen collectively in my years at the company. We now have customers using the product by themselves so that our people don't have to push buttons and do mundane tasks. The organization was built on being less than transparent to customers on what actually is happening behind the scenes and that has been flipped on its head. It's definitely been a challenge to scale the organization from what it was and we are constantly right-sizing our capabilities with customers who were overpromised or oversold. It is a great place to work, with room to learn and grow and team members and leaders who care about the future careers of individuals as well as the organization.

    Cons

    We change directions frequently, as is often the case in startups. Sometimes you have to fake it until you make it and that can/will be hacky. All of the change is for the better, though!

    Continue reading
    2 people found this review helpful
  3. 3.0
    Former Employee

    test

    Aug 1, 2022 - Software Test Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good product for our customers

    Cons

    bad internal culture around promotions

    Be the first to find this review helpful
  4. 1.0
    Former Employee

    Look elsewhere

    Jan 7, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    being able to work from home

    Cons

    ELT is entirely incompetent and will do everything to keep their employees paid below market, salaries vary between members of the same team, ELT will consistently make fake promises, and lie to your face in order to get you to keep working there. They constantly refer to the Great Recession as their excuse for more than half of the company resigning, when you're interviewing they will pretend like they have processes when a majority of them are on the fly, with little preparation, if your on the research/csm team you're expectations are constantly high with little to zero room for growth, pay raises, bonuses, or at basic a title change. They will talk as if there are prepared plans for growth when in reality there are none. They've been known to let go of people 3 months after they got an offer, the theme of this company is to ride on the very few people who are doing a majority of the work so the company can stay afloat. You will barely get a salary raise and will have to fight tooth and nail to get the bare minimum, they will take away bonuses that employees work hard for if they can get away with it. It's no surprise there are so many 1 star reviews of this place now, if you're considering this place please do yourself a favor and check out other places.

    13 people found this review helpful
  5. 2.0
    Former Employee

    Used to be a great place to work

    Jan 5, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The IC level people are great people and hard workers. You will learn a lot about the agile research world quickly and will have your hands in a lot of creating solutions. It was a very fun, supportive and collaborative place to work before fall 2021.

    Cons

    Most the executive leadership has never used the product and it’s doubtful many of them have talked to an actual customer. CEO is quick to blame and attack others, especially those who left or have been with the company for a while, without reflection on his attitude. No vision or strategy leads to a lot of fighting and arguments Mass exodus of employees has left a lot of people to pick up jobs that are no longer at the company, while already being short staffed in your role. Lack of career growth opportunities or guidance.

    Continue reading
    12 people found this review helpful
  6. 5.0
    Current Employee, more than 1 year

    Great company

    Jan 21, 2022 - Research Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is a clear direction where the company is going now than last year and more transparency on their goals.

    Cons

    Some projects have been delayed due to being short-staffed but they are starting to hire new talent.

    Be the first to find this review helpful
  7. 1.0
    Former Employee, more than 3 years

    Run for the hills

    Jan 7, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lack of strategic direction from leadership gives ICs opportunities to many different aspects of the business.

    Cons

    Leadership has turned on its employees. This is not the company it once was. The focus now is on quantity versus quality, which is apparent in the way the company structures its deals with clients, services them, and treats its own employees. The consequence? The company lost almost half of its workforce in 2021. Wake up.

    Continue reading
    12 people found this review helpful
  8. 1.0
    Former Employee, more than 3 years

    Sinking ship with poor leadership

    Nov 18, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Feedback Loop was able to hire an amazing group of people early on and for a while, Feedback Loop was a great place to work. It was a fun, scrappy startup and I think we had a shot at being a major player in the automated research industry. I no longer think that is possible.

    Cons

    The new leadership that has been brought in over the past few years never cared to get to know the product, the market, or our customers. The leadership team is unable to articulate a clear vision for the company and this has led to very poor morale. Over the past few months people have left the company in droves. This place is sinking ship.

    Continue reading
    13 people found this review helpful
  9. 2.0
    Former Employee, more than 1 year

    Not the worst, but not great

    Jan 10, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Flexibility to work wherever - Decent health benefits - Unlimited vacation - Mostly respectful employees

    Cons

    - Bleak business and product outlook, cannot compete with the competition any longer - Lack of career growth opportunities or meaningful guidance - Frequent personnel and management changes (disruptions) - Lack of diversity and inclusion

    7 people found this review helpful
  10. 4.0
    Former Employee, less than 1 year

    Good culture

    Dec 20, 2021 - Account Executive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture, investing in new product features

    Cons

    competitive space, long sales cycle

    Be the first to find this review helpful
Viewing 1 - 10 of 41 Reviews

Feedback Loop Reviews FAQs

Feedback Loop has an overall rating of 3.4 out of 5, based on over 44 reviews left anonymously by employees. 61% of employees would recommend working at Feedback Loop to a friend and 54% have a positive outlook for the business. This rating has decreased by -14% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Feedback Loop employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Feedback Loop. This rating has decreased by -6% over the last 12 months.

61% of Feedback Loop employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Feedback Loop 4.1 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Feedback Loop to be benefits, management, career development and the cons to be compensation, senior leadership.

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