First Advantage Reviews | Glassdoor

First Advantage Reviews

Updated February 26, 2017
283 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Approve of CEO
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Mark Parise
123 Ratings

283 Employee Reviews

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Pros
  • The flexibility in scheduling and allowing work from home helps keep a great work/life balance (in 26 reviews)

  • Work life balance exists - YEAH (in 12 reviews)

Cons
  • Management, work life balance, growth opportunities (lack of) (in 6 reviews)

  • lousy senior management that doesnt understand background checks industry (in 10 reviews)

More Pros and Cons

  1. "Transportation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation Specialist in Indianapolis, IN
    Former Employee - Transportation Specialist in Indianapolis, IN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at First Advantage full-time (More than 3 years)

    Pros

    ok benefits, flexibility with days and good environment

    Cons

    Pay was not very good


  2. "Account Executive"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Advantage full-time (More than 3 years)

    Pros

    They have a good benefits package, but pay it in some positions is lacking.

    Cons

    The pay in some positions could be better.


  3. "Positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Advantage full-time (More than 8 years)

    Pros

    Positive work environment, great people

    Cons

    None at this time, great people to work with


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  5. "FADV"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Advantage full-time

    Pros

    Fantastic culture and corporate vision...looking forward to all the great things about to happen here!

    Cons

    A lot of things are changing, which can be a challenge to some but not me!


  6. "Things are looking up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at First Advantage full-time

    Pros

    There is positive momentum in this company. If you are in sales or Account Management you will have an incredible training experience and work in an environment that values continued development. This company also has great people and is bringing in really great people.

    Cons

    The cost of benefits and the increase in the amount employees pay this year is outrageous

    Advice to Management

    Trust in the turnaround that's happening in sales and account management and STOP COST CUTTING


  7. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Advantage full-time (More than a year)

    Pros

    Great team environment. People are willing to work together to break down silos and to get projects done. There are many new corporate initiatives all intended to streamline processes. The future is bright! The Chief Revenue Officer is a breath of fresh air and truly gets what makes a company great. Working closely with the CEO, HR and Finance, many great changes have already happened and there is a strategy in place to make it even better. The chances to be creative to fix problems or to present solutions is always, always welcomed.

    Cons

    The inherent challenge of merging companies is quickly becoming a thing of the past, but there are still silos that exist.

    Advice to Management

    Listen to your employees and offer a safe place to communicate the current state before they leave. Capture the positive environment that exists today and let that be the shining light. We are going forward for the betterment of employees and our customers.


  8. "Sr. Manager Application Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Advantage full-time

    Pros

    There are a lot of opportunities to learn new technologies.

    Cons

    From my perspective, no matter how much effort you put into meeting and exceeding expectations, you will almost never reach those goals.


  9. "Worst leadership experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Advantage full-time

    Pros

    Flexibility to work from home and well rounded benefits package.

    Cons

    Constantly changing comp plan to keep from paying out bonuses. Worst leadership from direct management to executive level I've ever experienced. Managers do not have skills to lead teams to success and throw their people under the bus to cover their own lack of experience to do their job.

    Advice to Management

    Replace the entire management team directing account management with professional leadership that understand how to make teams successful. Executive team needs to implement a business plan and give it more that six months to produce results. The constant changing of direction that involves massive hiring then huge job cuts within a six month time frame shows your inexperience in forecasting and planning. This also has negative effects of peoples lives that trusted you.


  10. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst
    Former Employee - Analyst
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at First Advantage full-time (More than 10 years)

    Pros

    Work from home but that really is all I can think of at this time. 5-10 years ago it was a great place to work (during the ChoicePoint then LexisNexis days).

    Cons

    Very poor leadership, lots of talk and no action. No customer loyalty, too many VP's who don't do much of anything. Customers are leaving left and right and for very good reasons. No company culture or training at all!!! You will be told that this is NOT a 40 hour a week job and will be expected to work way more than that. 5-10 years ago it used to be a great place to work before all of the great people left.

    Advice to Management

    Keep good talent good by investing in them. Keep customers happy by listening to the people who actually talk to them every day and hear the same complaints every day for years, then do something about all of the problems!


  11. Helpful (1)

    "Inoffensive, but could be so so SO much better - especially after 7 years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at First Advantage full-time (More than 5 years)

    Pros

    Generally good people around you - generally loyal customer base.

    Cons

    No upward mobility. Little loyalty to long term employees. Tight pursestrings by way of financial compensation. Decidedly un-generous commission scale.

    Advice to Management

    Better communication, better understanding of customers' values, better relationship with employees. all of this will trickle down to the revenue. Stop buying "in-house" technology and other companies and invest in your current workforce.



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