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First Niagara Bank Reviews
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    First Niagara Bank Reviews

    Updated April 26, 2018
    192 reviews

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    Full-timePart-time
    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Beth Mooney
    5 Ratings

    192 Employee Reviews

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    Pros
    Cons

    • "No complaints regarding FNB, but lots of issues after Key Bank conversion" (in 15 reviews)

    • "First Niagara Bank will be only a memory" (in 9 reviews)

    More Pros and Cons

    1. "Insurance Business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Insurance in Buffalo, NY
      Former Employee - Insurance in Buffalo, NY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at First Niagara Bank full-time (More than 3 years)

      Pros

      Hardworking and high quality insurance people.

      Cons

      Organization lacked leadership to drive the change necessary.

    2. "Great company to work for from 2014-2017"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at First Niagara Bank full-time

      Pros

      They offer a relaxed work place

      Cons

      Some multi site managers only focused on how one branch was doing

    3. "Good Job"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at First Niagara Bank full-time

      Pros

      They are a community focused bank

      Cons

      Nothing to add at this time

    4. "Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at First Niagara Bank full-time

      Pros

      Relaxed environment, lots of morale boosters

      Cons

      Good people could be overlooked for promotion

    5. "Sr. Business Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Comp & Benefits
      • Senior Management
      Former Employee - Senior Business Analyst in Buffalo, NY
      Former Employee - Senior Business Analyst in Buffalo, NY

      I worked at First Niagara Bank (More than 5 years)

      Pros

      Before the purchase by Key, FNFG was a growing bank with optimistic management.

      Cons

      Optimism got the better of FNFG when it bought HSBC branches and the market changed. Leadership was ready to sell.

    6. "IT Manager 5"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at First Niagara Bank full-time

      Pros

      Grate place to work. Management and staff on the same page working together

      Cons

      Taken over by Key Bank. Working environment changed. Poor corporation among departments. Many silos and unwilling to work for the better of the Bank. Management looked out for their jobs and not their employees of for the best interest of the Bank

    7. "Senior Branch Manager"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at First Niagara Bank full-time

      Pros

      Commitment to efficiency and technology

      Cons

      Future of the company was sabotaged by attempting to appeal to a transactional client base

    8. "Small Business Banker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at First Niagara Bank full-time

      Pros

      great place to work! colleagues were like a family, time there was very enjoyable until the Board of Directors decided to sell the bank...

      Cons

      the Board of Directors decided to sell the bank... and golden-parachute out

    9. "Great place - will be missed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      No opinion of CEO

      I worked at First Niagara Bank full-time

      Pros

      The people and culture were among the greatest assets when I was there. Everyone was clearly focused on helping customers and minimizing distractions within teams. The politics, though present in some aspects, was not a priority for anyone.

      Cons

      It was the little engine that could...until it couldn't.

    10. "contact center agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at First Niagara Bank full-time

      Pros

      Flexibility, advancement opportunities, training, OT, relaxed dress code; management has a lot of fun days and recognition drawings

      Cons

      Always busy and not enough coaching sessions

      Advice to Management

      Hire more people to allow for more times off the phone for agents to learn from supervisors and trainers

    Showing 192 of 197 reviews
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