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First Niagara Bank

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First Niagara Bank

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First Niagara Bank Reviews

Updated Nov 24, 2021

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Found 203 of over 209 reviews
3.2
50% Recommend to a Friend
54% Approve of CEO

Found 203 of over 209 reviews

3.2
50%
Recommend to a Friend
54%
Approve of CEO
First Niagara Bank CEO Beth Mooney (no image)
Beth Mooney
8 Ratings

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Finance

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Finance

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Top Review Highlights by Sentiment

Pros
Cons
  • "I've seen people on final warning, because they made teller mistakes that they otherwise would have not made if A) either management was in place, or B) Management knew what they were doing....But who takes the blame when the manager doesn't know what they're talking about or the proper order to handle things?(in 9 reviews)
  • "In almost 3 years I have had 4 different managers.(in 7 reviews)
  • "low pay, too much focus on sales and not enough on service(in 7 reviews)
  • "Inconsistent leadership(in 4 reviews)
  • "Terrible training experience, need more hands on training.(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Former Employee

    Great

    Jun 6, 2019 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Loved it there. It was a great place to work

    Cons

    Some information from management didn’t get to employees easily

    Be the first to find this review helpful
  2. 4.0
    Former Employee

    Decent job, First Niagara has since closed

    Nov 24, 2021 - Operations Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Worked with some really nice people who I am still friends with today.

    Cons

    Cost of health insurance was high.

    Be the first to find this review helpful
  3. Join the First Niagara Bank team
    See Our Latest Jobs
  4. 3.0
    Former Employee

    Bank was a mess.

    Jun 13, 2021 - Customer Care Representative in Liverpool, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relatively easy job if you’re not in banking. Good hours and not much work. Too much sitting around for me personally.

    Cons

    While the company overall was decent, the bank was not great and it showed with the satisfaction of customers. Worked up to the buy out/ merger with key bank.

    Be the first to find this review helpful
  5. 4.0
    Former Employee, more than 3 years

    Great part-time job

    Oct 2, 2019 - Teller in Allentown, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work schedule, work-life balance, pay

    Cons

    the force of sales by management

    Be the first to find this review helpful
  6. 3.0
    Former Employee, more than 1 year

    Treated you like a person

    May 11, 2019 - Customer Service Representative in Buffalo, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    incentive driven sales goals, decent group of managers, and other employees at lower level were great to get to know

    Cons

    no much time off phone, had to incorporate sales pitch even when you could tell customers did not want to waste their time and wanted simple answers like what their current balance is

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  7. 1.0
    Former Employee, more than 3 years

    Not my ideal career path

    Mar 27, 2019 - Senior Relationship Manager in Philadelphia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent salary and benefits.

    Cons

    Micromanagement and lack of appreciation for employees.

    Be the first to find this review helpful
  8. 3.0
    Current Employee

    Not a bad job

    Mar 3, 2019 - Assistant Head Teller 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    job is easy, branch is usually slow

    Cons

    pay is not good and customers can be mean

    Be the first to find this review helpful
  9. 4.0
    Former Employee

    Good pay and benefits, job, was essentially telemarketing

    Jan 30, 2019 - Customer Care Representative in Denton, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO, health insurance, regular workweek, you can get moved from teller to desk pretty easily, which garners a small increase in pay

    Cons

    Hard to move up to management; job is essentially telemarketing; everything is micromanaged. I had personal check-in and corrections despite being the top performer in the region.

    Continue reading
    Be the first to find this review helpful
  10. 4.0
    Former Employee, more than 5 years

    System Administrator

    Nov 30, 2018 -  in Amherst, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fewer systems and complexity to navigate

    Cons

    Lots of red tape to get anything done

    Continue reading
    Be the first to find this review helpful
  11. 5.0
    Former Employee

    Great Culture

    Sep 13, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very committed to our customers Large enough to deliver top notch capabilities Small enough to be nimble - responding to the marketplace and customer demand

    Cons

    Did not have the brand recognition with some major vendors/suppliers so occasionally did not get their "A" team servicing us

    Be the first to find this review helpful
Viewing 1 - 10 of 203 Reviews
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First Niagara Bank Reviews FAQs

First Niagara Bank has an overall rating of 3.2 out of 5, based on over 209 reviews left anonymously by employees. 50% of employees would recommend working at First Niagara Bank to a friend and 19% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, First Niagara Bank employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at First Niagara Bank. This rating has been stable over the past 12 months.

50% of First Niagara Bank employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated First Niagara Bank 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at First Niagara Bank to be coworkers, compensation, benefits and the cons to be senior leadership, career development, management.

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Glassdoor has 209 First Niagara Bank reviews submitted anonymously by First Niagara Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Niagara Bank is right for you.