First Niagara Bank Reviews | Glassdoor

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First Niagara Bank Reviews

Updated January 30, 2018
185 reviews

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3.3
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Beth Mooney
4 Ratings

185 Employee Reviews

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Pros
Cons
  • No complaints regarding FNB, but lots of issues after Key Bank conversion (in 14 reviews)

  • First Niagara Bank will be only a memory (in 9 reviews)

More Pros and Cons

  1. "contact center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Niagara Bank full-time

    Pros

    Flexibility, advancement opportunities, training, OT, relaxed dress code; management has a lot of fun days and recognition drawings

    Cons

    Always busy and not enough coaching sessions

    Advice to Management

    Hire more people to allow for more times off the phone for agents to learn from supervisors and trainers


  2. "Small Business Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    great place to work! colleagues were like a family, time there was very enjoyable until the Board of Directors decided to sell the bank...

    Cons

    the Board of Directors decided to sell the bank... and golden-parachute out

  3. "Great place - will be missed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at First Niagara Bank full-time

    Pros

    The people and culture were among the greatest assets when I was there. Everyone was clearly focused on helping customers and minimizing distractions within teams. The politics, though present in some aspects, was not a priority for anyone.

    Cons

    It was the little engine that could...until it couldn't.


  4. "Shame its era is over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Former Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Bank full-time

    Pros

    Excellent job culture, superior environment, smart work-life balance

    Cons

    Sold out to another bank


  5. "great to work for as First Niagara"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at First Niagara Bank full-time (More than 3 years)

    Pros

    cultured toward customer satisfaction and service levels, one of the best in nation

    Cons

    merger with Key Bank disappointed original First Niagara customers, Key worried too much on employee performance than customer satisfaction

    Advice to Management

    Key management needs to play catch-up much quicker


  6. "Poor culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in Hartford, CT
    Former Employee - Financial Advisor in Hartford, CT
    Doesn't Recommend
    Disapproves of CEO

    I worked at First Niagara Bank full-time (More than a year)

    Pros

    Peers and other coworkers are great people

    Cons

    No long term focus. Management is not concerned with development.

    Advice to Management

    Change your outlook from one that is only focused on the current quarter


  7. "Great bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PFA in Rochester, NY
    Former Employee - PFA in Rochester, NY
    Recommends
    Disapproves of CEO

    I worked at First Niagara Bank full-time (More than a year)

    Pros

    Great incentive, great flexibility and room to grow.

    Cons

    It's too bad they treated their employees so well. I think that could be reason why they went under

    Advice to Management

    Na

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at First Niagara Bank full-time

    Pros

    The people that I worked with were great!

    Cons

    I had 3 managers in one year. Our branch had a very elderly client base yet we were expected to sell new products to them constantly.


  9. "Operations"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    Customer centric and employee focused.

    Cons

    Sold to KeyBank in August 2016.


  10. "Great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer II in Lockport, NY
    Former Employee - Developer II in Lockport, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at First Niagara Bank full-time (More than a year)

    Pros

    Great people and great culture in IT at First Niagara, really liked it there.

    Cons

    Too bad not everyone was able to continue with KeyBank after the buyout.


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