First Niagara Bank Reviews | Glassdoor

First Niagara Bank Reviews

Updated April 26, 2018
192 reviews

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3.3
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Beth Mooney
5 Ratings

192 Employee Reviews

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Pros
Cons
  • No complaints regarding FNB, but lots of issues after Key Bank conversion (in 15 reviews)

  • First Niagara Bank will be only a memory (in 9 reviews)

More Pros and Cons

  1. "Insurance Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance in Buffalo, NY
    Former Employee - Insurance in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Bank full-time (More than 3 years)

    Pros

    Hardworking and high quality insurance people.

    Cons

    Organization lacked leadership to drive the change necessary.


  2. "Great company to work for from 2014-2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Niagara Bank full-time

    Pros

    They offer a relaxed work place

    Cons

    Some multi site managers only focused on how one branch was doing

  3. "Good Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    They are a community focused bank

    Cons

    Nothing to add at this time


  4. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    Relaxed environment, lots of morale boosters

    Cons

    Good people could be overlooked for promotion


  5. "Sr. Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Buffalo, NY
    Former Employee - Senior Business Analyst in Buffalo, NY

    I worked at First Niagara Bank (More than 5 years)

    Pros

    Before the purchase by Key, FNFG was a growing bank with optimistic management.

    Cons

    Optimism got the better of FNFG when it bought HSBC branches and the market changed. Leadership was ready to sell.


  6. "IT Manager 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Bank full-time

    Pros

    Grate place to work. Management and staff on the same page working together

    Cons

    Taken over by Key Bank. Working environment changed. Poor corporation among departments. Many silos and unwilling to work for the better of the Bank. Management looked out for their jobs and not their employees of for the best interest of the Bank


  7. "Senior Branch Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    Commitment to efficiency and technology

    Cons

    Future of the company was sabotaged by attempting to appeal to a transactional client base

  8. "Small Business Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    great place to work! colleagues were like a family, time there was very enjoyable until the Board of Directors decided to sell the bank...

    Cons

    the Board of Directors decided to sell the bank... and golden-parachute out


  9. "Great place - will be missed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at First Niagara Bank full-time

    Pros

    The people and culture were among the greatest assets when I was there. Everyone was clearly focused on helping customers and minimizing distractions within teams. The politics, though present in some aspects, was not a priority for anyone.

    Cons

    It was the little engine that could...until it couldn't.


  10. "contact center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Niagara Bank full-time

    Pros

    Flexibility, advancement opportunities, training, OT, relaxed dress code; management has a lot of fun days and recognition drawings

    Cons

    Always busy and not enough coaching sessions

    Advice to Management

    Hire more people to allow for more times off the phone for agents to learn from supervisors and trainers


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