First Niagara Bank Reviews | Glassdoor

First Niagara Bank Reviews

Updated January 29, 2019
196 reviews

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3.3
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Beth Mooney
6 Ratings

Employee Reviews

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Pros
  • "Great company, employee and customer "centric"" (in 7 reviews)

  • "Great place to work great benefits" (in 5 reviews)

Cons
  • "No complaints regarding FNB, but lots of issues after Key Bank conversion" (in 15 reviews)

More Pros and Cons

  1. "Insurance Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance in Buffalo, NY
    Former Employee - Insurance in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Bank full-time (More than 3 years)

    Pros

    Hardworking and high quality insurance people.

    Cons

    Organization lacked leadership to drive the change necessary.


  2. "Good pay and benefits, job, was essentially telemarketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Denton, TX
    Former Employee - Customer Care Representative in Denton, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Bank full-time

    Pros

    PTO, health insurance, regular workweek, you can get moved from teller to desk pretty easily, which garners a small increase in pay

    Cons

    Hard to move up to management; job is essentially telemarketing; everything is micromanaged. I had personal check-in and corrections despite being the top performer in the region.

    Advice to Management

    Focus on improving and checking in on the employees who are not contributing; if someone is performing above and beyond, then micromanagement to sell more shouts corporate greed instead of helping your customer get the products they need. This is not good for a company claiming to be non-profit.

  3. "System Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Amherst, NY
    Former Employee - Anonymous Employee in Amherst, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at First Niagara Bank (More than 5 years)

    Pros

    Fewer systems and complexity to navigate

    Cons

    Lots of red tape to get anything done

    Advice to Management

    Na


  4. "Great Culture"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    Very committed to our customers
    Large enough to deliver top notch capabilities
    Small enough to be nimble - responding to the marketplace and customer demand

    Cons

    Did not have the brand recognition with some major vendors/suppliers so occasionally did not get their "A" team servicing us


  5. "Great Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank part-time

    Pros

    Great Company to work for! Awesome incentives

    Cons

    Long hours and understaffed at time


  6. "Great company to work for from 2014-2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at First Niagara Bank full-time

    Pros

    They offer a relaxed work place

    Cons

    Some multi site managers only focused on how one branch was doing


  7. "Good Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    They are a community focused bank

    Cons

    Nothing to add at this time

  8. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Niagara Bank full-time

    Pros

    Relaxed environment, lots of morale boosters

    Cons

    Good people could be overlooked for promotion


  9. "Sr. Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Buffalo, NY
    Former Employee - Senior Business Analyst in Buffalo, NY

    I worked at First Niagara Bank (More than 5 years)

    Pros

    Before the purchase by Key, FNFG was a growing bank with optimistic management.

    Cons

    Optimism got the better of FNFG when it bought HSBC branches and the market changed. Leadership was ready to sell.


  10. "IT Manager 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at First Niagara Bank full-time

    Pros

    Grate place to work. Management and staff on the same page working together

    Cons

    Taken over by Key Bank. Working environment changed. Poor corporation among departments. Many silos and unwilling to work for the better of the Bank. Management looked out for their jobs and not their employees of for the best interest of the Bank