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First Niagara Bank Reviews
Updated Nov 24, 2021
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Found 203 of over 209 reviews
50% Recommend to a Friend
54% Approve of CEO
Found 203 of over 209 reviews
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Recommend to a Friend
Approve of CEO
Beth Mooney
8 Ratings
Opens the Fishbowl by Glassdoor site in a new window
Top Review Highlights by Sentiment
Pros
Cons
- "I've seen people on final warning, because they made teller mistakes that they otherwise would have not made if A) either management was in place, or B) Management knew what they were doing....But who takes the blame when the manager doesn't know what they're talking about or the proper order to handle things?" (in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Former Employee★★★★★
Pros
Loved it there. It was a great place to work
Cons
Some information from management didn’t get to employees easily
- Former Employee★★★★★
Decent job, First Niagara has since closed
Nov 24, 2021 - Operations SpecialistRecommendCEO ApprovalBusiness OutlookPros
Worked with some really nice people who I am still friends with today.
Cons
Cost of health insurance was high.
- Former Employee★★★★★
Bank was a mess.
Jun 13, 2021 - Customer Care Representative in Liverpool, NYRecommendCEO ApprovalBusiness OutlookPros
Relatively easy job if you’re not in banking. Good hours and not much work. Too much sitting around for me personally.
Cons
While the company overall was decent, the bank was not great and it showed with the satisfaction of customers. Worked up to the buy out/ merger with key bank.
- Former Employee, more than 3 years★★★★★
Pros
work schedule, work-life balance, pay
Cons
the force of sales by management
- Former Employee, more than 1 year★★★★★
Treated you like a person
May 11, 2019 - Customer Service Representative in Buffalo, NYRecommendCEO ApprovalBusiness OutlookPros
incentive driven sales goals, decent group of managers, and other employees at lower level were great to get to know
Cons
no much time off phone, had to incorporate sales pitch even when you could tell customers did not want to waste their time and wanted simple answers like what their current balance is
- Former Employee, more than 3 years★★★★★
Not my ideal career path
Mar 27, 2019 - Senior Relationship Manager in Philadelphia, PARecommendCEO ApprovalBusiness OutlookPros
Decent salary and benefits.
Cons
Micromanagement and lack of appreciation for employees.
- Current Employee★★★★★
Pros
job is easy, branch is usually slow
Cons
pay is not good and customers can be mean
- Former Employee★★★★★
Good pay and benefits, job, was essentially telemarketing
Jan 30, 2019 - Customer Care Representative in Denton, TXRecommendCEO ApprovalBusiness OutlookPros
PTO, health insurance, regular workweek, you can get moved from teller to desk pretty easily, which garners a small increase in pay
Cons
Hard to move up to management; job is essentially telemarketing; everything is micromanaged. I had personal check-in and corrections despite being the top performer in the region.
Continue reading - Former Employee, more than 5 years★★★★★
Pros
Fewer systems and complexity to navigate
Cons
Lots of red tape to get anything done
Continue reading - Former Employee★★★★★
Pros
Very committed to our customers Large enough to deliver top notch capabilities Small enough to be nimble - responding to the marketplace and customer demand
Cons
Did not have the brand recognition with some major vendors/suppliers so occasionally did not get their "A" team servicing us
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First Niagara Bank Reviews FAQs
First Niagara Bank has an overall rating of 3.2 out of 5, based on over 209 reviews left anonymously by employees. 50% of employees would recommend working at First Niagara Bank to a friend and 19% have a positive outlook for the business. This rating has been stable over the past 12 months.
50% of First Niagara Bank employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated First Niagara Bank 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at First Niagara Bank to be coworkers, compensation, benefits and the cons to be senior leadership, career development, management.
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