Firstmark Credit Union Reviews | Glassdoor

Firstmark Credit Union Reviews

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Found 40 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
74%
Approve of CEO
Nathanael Tarwasokono
16 Ratings
  1. "Great workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Specialist 
    Recommends

    I have been working at Firstmark Credit Union full-time (Less than a year)

    Pros

    Open door policy, encourages advancement, excellent time off and benefits

    Cons

    Long daily hours but receive time off during week to make up for it

    Firstmark Credit Union2018-04-03
  2. "Dying Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firstmark Credit Union full-time for more than a year

    Pros

    If you are half way efficient, you will have a LOT of free time.

    Cons

    CEO who has no idea whats going on, asked what a basis point was during a meeting. Tries to emulate other financial institutions culture while not being able to keep pace with the San Antonio market. If you are deemed not a "culture fit" you are out the door. CFO and COO are purely yes men to CEO, no original thoughts or ideas, just sycophantic behavior. One particularly good memory was during a company wide event, being...

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    Advice to Management

    Let the board get rid of Nathanael, it's a long time coming.

    Firstmark Credit Union2019-03-29

    Firstmark Credit Union Response

    April 2, 2019Brand Reputation Manager

    We regret to hear about your unsatisfactory experience at the credit union. At Firstmark we strive to make certain that all of our employees are heard and action is taken when issues are brought to our attention. We have a culture that intentionally promotes an open door policy in ...

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  3. "A Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstmark Credit Union full-time for more than a year

    Pros

    Great culture! The employees are really nice and hard working. Overall, they care about the member experience and are continuously working to improve products and services.

    Cons

    No covered parking; organizational changes occur quite frequently; some turnover

    Firstmark Credit Union2019-02-16
  4. "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ATM Technician in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Firstmark Credit Union full-time (Less than a year)

    Pros

    Really no pros. Nothing good to say.

    Cons

    Just don't ever work here. It's not worth it.

    Advice to Management

    Really no advice.

    Firstmark Credit Union2019-03-02
  5. "Vacation great/promotion not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Firstmark Credit Union full-time

    Pros

    Vacation and personal time off is great

    Cons

    Promotions are very limited. No growth opportunities beyond Branch Manager.

    Firstmark Credit Union2018-10-25
  6. "Don’t waste your time!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Firstmark Credit Union full-time for more than a year

    Pros

    -Some great coworkers -NO OTHER PROS

    Cons

    -Benefits are terrible -Directors are not true leaders and will micromanage teams while not providing guidance, structure, expectation or developmental opportunities -Poor strategic vision (misaligned with what executives speak of) -Directors will say they want employees to maintain work-life balance but if you have personal matters to attend to, some directors have no compassion -Incompetent director (more focused...

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    Advice to Management

    -Reevaluate directors and management teams -Obtain anonymous feedback from employees and follow through with feedback to ensure employees are treated fairly and consistently

    Firstmark Credit Union2018-11-07
  7. "benefits sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Firstmark Credit Union full-time (Less than a year)

    Pros

    nothing not even the pay

    Cons

    they say competitive pay thats until you learn they do not contribute to health benefit employer + kids coverage is $700 a month so if you are offered $58000, youre getting paid $50,000 because of $8000 going towards medical medicate

    Advice to Management

    fix your benefits and allow employees to WORK FROM HOME

    Firstmark Credit Union2018-07-11
  8. "Consumer Processing Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Firstmark Credit Union full-time

    Pros

    Awesome company. Will do the best they can to make you reach professional goals

    Cons

    -small company but still growing so much!

    Firstmark Credit Union2018-02-06
  9. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Firstmark Credit Union full-time

    Pros

    Professional environment with great benefits. Good training and development, teamwork environment.

    Cons

    Senior Management is too detached.

    Firstmark Credit Union2018-02-11
  10. "GREAT PLACE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Firstmark Credit Union part-time

    Pros

    Friendly people, great benefits, opportunity to grow in the company, encourage employees to go to school.

    Cons

    Just started so none so far😁

    Firstmark Credit Union2018-01-09
Found 40 reviews