Five9 Reviews | Glassdoor

Five9 Reviews

Updated March 16, 2017
74 reviews

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Full-time Part-time

4.4
Star Star Star Star Star
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Approve of CEO
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Mike Burkland
56 Ratings

74 Employee Reviews

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Pros
  • Work/Life balance is better than most (in 11 reviews)

  • The company "gets it" and does all the things a great company is supposed to do (in 6 reviews)

Cons
  • No 401k Match, SE's are spread thin - need more SE's (in 10 reviews)

  • No 401K matching, dental insurance could be better (in 6 reviews)

More Pros and Cons

  1. "Leader for a reason..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager
    Current Employee - Technical Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)

    Pros

    - Exceptional leadership team
    - Amazing culture
    - Experienced resources
    - Awesome technology
    - Great strategic direction for the company
    - Unparalleled growth in the space

    Cons

    No tuition reimbursement currently available.

    Advice to Management

    Keep up the great work!


  2. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)

    Pros

    Culture is excellent. I could not ask for a better manager and team. Love that I have work/life balance and interact with genuinely kind people who are smart and care about their work.

    Cons

    None that really concern me. One nice thing is you can share concerns with management which I have found fosters a culture of positive change.

    Advice to Management

    Keep focused on hiring top talent!


  3. "Enterprise Sales Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales Director in Remote, OR
    Current Employee - Enterprise Sales Director in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    Lots of companies talk culture, but what does that really mean? To me it means you respect the people you work with, and they respect you. It means you're given the resources to be successful and trusted to do so. Five9 does more than just talk about having a strong culture. They deliver it.

    This is a company that is well positioned to succeed as more and more companies move towards the cloud. The product is solid and the execution even more so.

    Lots of career growth opportunity.

    Very strong leadership, deep experience and continuing to hire top talent.

    Cons

    Compensation and benefits are average compared to industry peers.

    This is a very fast paced environment, which isn't for everyone, but the upside is there is lots of opportunity.

    Office space is ok, but the investments are being made towards customers, products and growth, rather than having the prettiest building.


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  5. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    Five9 has a customer first mentality driving everything that it does. Your teammates are always there to help you when you need it. The company is growing in leaps and bounds and is the only completely cloud solution in the space. Our win rate on new sales against competition is over 70% due to reliability, best in breed applications, features, and ability to execute.

    Cons

    There really aren't any cons to working here. Five9 believes that if they take care of their employees, their employees will take care of their customers.

    Advice to Management

    Keep doing what you are doing. Absolutely brilliant go to market strategy. Investing in top talent has paid huge diviidends.


  6. "Changing the Game"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (More than 3 years)

    Pros

    For the most part, co-workers are more like family than colleagues. Pay is okay for Bay Area.

    Cons

    Not a ton of cons, established company on a huge growth path due to legacy providers in space not changing with time.

    Advice to Management

    No advice is needed other than, look at stock price. Something must be being done correctly.


  7. Helpful (11)

    "Great organization if you are in sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Five9 full-time (More than 3 years)

    Pros

    Fair salary, good benefits, lunch on Fridays

    Cons

    Management favors sales and doesn’t seem to understand that other departments exist and have needs. Promotions are only available to family and friends. Morale is at an all time low and management doesn’t care.

    Advice to Management

    Sales is not the only department here. Can we have some support in areas that need it? Also if you have to bring in former employees to train the employee you just promoted on how to do the job you just promoted her to, well maybe that employee shouldn’t have been promoted to that level.

    Five9 Response

    Dec 14, 2016

    Thank you for taking the time to provide your feedback. It’s great to hear you appreciate the benefits here at Five9, we work hard to ensure our employee benefits are competitive. We are committed ... More


  8. "Best job I've ever had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales Director in Arlington, VA
    Current Employee - Enterprise Sales Director in Arlington, VA
    Recommends
    Positive Outlook

    I have been working at Five9 full-time (More than a year)

    Pros

    The people. The process. The product. The market-position.

    Cons

    We are in growth and profitability mode; therefore, the job demands a ton of hard work.

    Advice to Management

    Keep on keeping on. Let's keep focusing on ways to improve our market-position and keep winning Enterprise Business.


  9. "Excellent Product Mgmt team and happy corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Helpful, knowledgeable product team
    -Fun company culture

    Cons

    -Compensation on the lower end


  10. Helpful (1)

    "Nothing but LOVE for Five9!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)

    Pros

    Great Culture, resources, and people to ensure you are successful. Great Leadership team in place. This company is setup to make their employees great and successful. Very refreshing!

    Cons

    Lots of change and growth to keep up with. Lack of 401K Match.

    Advice to Management

    Keep up the great work, and continue to place the important emphasis on taking care of employees.


  11. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Ramon, CA
    Current Employee - Manager in San Ramon, CA
    Recommends
    Positive Outlook

    I have been working at Five9 full-time (More than 3 years)

    Pros

    Employees are allowed to be creative and work freely.
    Company provides a decent pay and other remunerations.
    There is good work life balance.
    Short term direction is good and balanced.

    Cons

    The long term plan is not very good.
    Benefits could be better.
    Not enough opportunities exists for people who are looking for more.

    Advice to Management

    Need to have a better long term plan.
    Higher management should be willing to take bigger risk on the technology front. There is huge tendency to be risk averse.
    Matching the 401K will not hurt.



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