Five9 Reviews | Glassdoor

Five9 Reviews

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Found 116 reviews

4.7
StarStarStarStarStar
Rating TrendsRating Trends
89%
Recommend to a Friend
98%
Approve of CEO
Five9 CEO Rowan Trollope
Rowan Trollope
11 Ratings
Pros
  • "This company has a great culture that promotes integrity and customer focus(in 9 reviews)

  • "Great company that promotes team dynamics and genuinely cares about job satisfaction(in 8 reviews)

Cons
  • "No 401K Match, but the Paid benefits more than make up for that(in 19 reviews)

  • "Still no 401K match, but I hear it is coming next year :-)(in 13 reviews)

More Pros and Cons
  1. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    The culture is one of hardworking, ambitious, kind individuals who give back to the community and each other. It's not one of those environments where you have to be so nice that you aren't able to get any work done. Rather, because the group is so ambitious, everyone approaches their work with a problem-solving attitude. The Executive Team is full of people who are top notch and value their team. It's a great place to...

    Show More

    Cons

    no 401k match and very little vacation time which feels very old tech

  2. Helpful (3)

    "I've never felt this supported by management"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    In my 25 years of working in technology, I've never felt more supported by management than I do here. For the first time in ages, I feel like everyone in the reporting chain above me is competent, intelligent, and willing to listen to individual contributors. It's kind of amazing.

    Cons

    There is SO MUCH to learn here, with such an incredibly wide variety of technologies in play.

  3. Helpful (2)

    "Great job, great team, great management"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - NOC Technician in San Ramon, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Five9 full-time for more than 2 years

    Pros

    The team is great and almost everyone pulls their weight. Management is great and understanding that life sometimes happens so you need to take time off as long as you don't abuse it. Just an over all great place to work.

    Cons

    The schedule can be a bit daunting when you first start with alternating schedules where one week you work 6 days, the next week you work 2 days.

  4. Helpful (2)

    "Best company I’ve ever worked for"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Truckee, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than a year

    Pros

    Amazing culture. Smart people. Accelerating growth. What’s more to love?

    Cons

    Tough to hire in Bay Area so many open req’s

  5. Helpful (1)

    "Sales focused company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in San Ramon, CA
    No opinion of CEO

    I worked at Five9 full-time for more than 2 years

    Pros

    Good that the company is focused on sales and doing whatever sales needs to win deals.

    Cons

    Treat marketing, finance, and product teams as a necessary evil

    Advice to Management

    Be more balanced in how you treat the departments.

  6. Helpful (3)

    "Director - G&A"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than 6 years

    Pros

    Great Culture, Flexible Schedule, Remote office potential

    Cons

    No 401K Match, No internal HR Tools for goal setting, career path goals, etc.

    Advice to Management

    Continue to make the right decisions to grow the business. Make sure managers have the tools in place to retain good employees.

  7. Helpful (1)

    "Luv the company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than 2 years

    Pros

    Great culture, great team and young energetic CEO

    Cons

    Nothing that i can think of... 401k is something that is missing. But another few quaters as i think they need to hit 20% of ebitda to give that.

    Advice to Management

    Keep up the good work and pls hit the 20% ebitda

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager 
    Recommends
    Positive Outlook

    I have been working at Five9 full-time for more than a year

    Pros

    I was impressed with the honesty and integrity of everyone I encountered during the interview process and I have become even more impressed after coming on board. The Company is growing rapidly and it is an exciting time to work here!

    Cons

    With extreme growth comes some challenges but that is inevitable.

    Advice to Management

    Hold on tight the existing company culture as we grow.

  9. Helpful (1)

    "Great Team, Solid Leadership, lots of Opportunity!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional Services 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than a year

    Pros

    The Five9 solutions is leaps and bounds ahead of the competition Experienced Leadership Team Lots of effort to improve Employee professional growth and development Competitive Compensation Remote employees still feel like part of the family

    Cons

    Lots of internal systems performing duplicate functions, can be confusing, need to standardize Still no 401K match, but I hear it is coming next year :-)

    Advice to Management

    Make sure this rapid growth is smart and controlled

  10. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in San Ramon, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Five9 full-time for more than 9 years

    Pros

    Great people and great product

    Cons

    changing sales department and structure

Found 116 reviews