Five9 Reviews

Updated Jul 13, 2020

To filter reviews, or .
4.7
91%
Recommend to a Friend
95%
Approve of CEO
Five9 CEO Rowan Trollope
Rowan Trollope
41 Ratings
Pros
  • "Great culture, great pay, and awesome work-life balance(in 14 reviews)

  • "Great Culture, Flexible Schedule, Remote office potential(in 10 reviews)

Cons
  • "no 401k match and very little vacation time which feels very old tech(in 23 reviews)

  • "No 401k match or tuition reimbursement(in 16 reviews)

More Pros and Cons
  1. "Amazing culture!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    Great culture, great pay, and awesome work-life balance

    Cons

    Sometimes you may need to firefight when things are on a tight deadline. But this is easily avoidable if you communicate properly between teams.

    Five9 Response

    July 14, 2020Head of HR

    Thank you for taking the time to share your experience at Five9. Culture is of the utmost importance to us, both internally with our employees and externally with our customers and partners. We are so happy to hear that you have experienced that culture and value it as much as we do! Working in a fast-growing, innovative company, deadlines can be tight. So glad to hear that you’re able to manage those deadlines through cross-team communication and collaboration.

  2. "Five9 Company Culture - A real differentiator and unique to the brand!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director, Brand & Corporate Communications in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than 3 years

    Pros

    Your contributions are appreciated, an incredibly talented and support executive leadership team led by our amazing CEO Rowan Trollope,

    Cons

    None come to mind, all the days do go fast and we are always productively busy!!

    Continue reading

  3. "Amazing management team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Assistant in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for less than a year

    Pros

    Very positive and amazing Executive Team

    Cons

    There are none that I can think of.

  4. Helpful (1)

    "few managers ruin work culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Ramon, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Five9 full-time for more than 5 years

    Pros

    Good benefits, good work culture

    Cons

    -Some unqualified, confused product management, plays favorites - Telecom management takes credit for other's work, misguided leadership, poor management and lack of technical skills, doesn't provide realistic direction

    Continue reading

    Five9 Response

    July 26, 2020Head of HR

    Thank you for taking the time to provide your feedback. We too appreciate the work culture that is such an important part of Five9’s success. It is the priority of the Five9 leadership team to create a great environment for employees to thrive. We are sorry to learn that your experience left a negative impression and we’ll certainly look further into your feedback.

  5. Helpful (1)

    "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in San Ramon, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than 3 years

    Pros

    Money, team, atmosphere, ability to take time off if you need

    Cons

    None-CEO will motivate you to crush it.

  6. COVID-19
    Helpful (1)

    "Great Benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Analyst in San Ramon, CA
    Recommends
    Positive Outlook

    I have been working at Five9 full-time for more than 5 years

    Pros

    Wonderful culture with great employee programs. Company goes above and beyond to take care of employees with benefits, flexible WFH, development programs and a Relief bonus during COVID. Great leadership.

    Cons

    Fast growth puts a strain on some teams that are under-resourced.

    Continue reading
  7. COVID-19

    "Products are peaking and Industry Segment is on an Upswing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in San Ramon, CA
    Recommends
    Positive Outlook

    I have been working at Five9 full-time for more than a year

    Pros

    Good and stable products, innovative technology platform, Rowan (CEO) and exec team are great, collaborative culture.

    Cons

    Base comp is fine, but we should give out more stock. Charity matching needs to be a priority with all the Corona and fires and natural disasters.

    Continue reading
  8. Helpful (1)

    "The Best Company I Have Worked For In My Career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director, Business Development 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than 5 years

    Pros

    The Five9 culture is like family. The leadership team is incredibly supportive and transparent. It's a place where you feel enabled to be successful and we are focused on the success of our customers. We work hard and play hard.

    Cons

    None - this is a great company!

  9. "Fantastic Company Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Platform Engineer in Bunnell, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than a year

    Pros

    Culture, Teamwork Environment, Communication, Company Goals

    Cons

    Software needs to get more mature with features

  10. Helpful (1)

    "Excellent Employer with Great Culture and Incredible Management Team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time for more than a year

    Pros

    Lazer Focus, Consistent Growth, Successful Processes, and Employees who all go above and beyond to service our customers

    Cons

    Speed of Growth has potential to create issues, but so far the management team has been exceptional at navigating this challenge

    Continue reading
Found 154 reviews