Five9 Reviews | Glassdoor

Five9 Reviews

Updated December 7, 2018
112 reviews

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4.6
StarStarStarStarStar
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Five9 CEO Rowan Trollope
Rowan Trollope
8 Ratings

Employee Reviews

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Pros
  • "This company has a great culture that promotes integrity and customer focus" (in 9 reviews)

  • "Great company that promotes team dynamics and genuinely cares about job satisfaction" (in 8 reviews)

Cons
  • "No 401K Match, but the Paid benefits more than make up for that" (in 19 reviews)

  • "Still no 401K match, but I hear it is coming next year :-)" (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Best company I’ve ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Truckee, CA
    Current Employee - Anonymous Employee in Truckee, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)

    Pros

    Amazing culture. Smart people. Accelerating growth. What’s more to love?

    Cons

    Tough to hire in Bay Area so many open req’s


  2. "Sales focused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Ramon, CA
    Former Employee - Manager in San Ramon, CA
    Disapproves of CEO

    I worked at Five9 full-time (More than a year)

    Pros

    Good that the company is focused on sales and doing whatever sales needs to win deals.

    Cons

    Treat marketing, finance, and product teams as a necessary evil

    Advice to Management

    Be more balanced in how you treat the departments.

  3. Helpful (1)

    "Director - G&A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (More than 5 years)

    Pros

    Great Culture, Flexible Schedule, Remote office potential

    Cons

    No 401K Match, No internal HR Tools for goal setting, career path goals, etc.

    Advice to Management

    Continue to make the right decisions to grow the business. Make sure managers have the tools in place to retain good employees.


  4. Helpful (1)

    "Luv the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (More than a year)

    Pros

    Great culture, great team and young energetic CEO

    Cons

    Nothing that i can think of... 401k is something that is missing. But another few quaters as i think they need to hit 20% of ebitda to give that.

    Advice to Management

    Keep up the good work and pls hit the 20% ebitda


  5. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Positive Outlook

    I have been working at Five9 full-time (Less than a year)

    Pros

    I was impressed with the honesty and integrity of everyone I encountered during the interview process and I have become even more impressed after coming on board. The Company is growing rapidly and it is an exciting time to work here!

    Cons

    With extreme growth comes some challenges but that is inevitable.

    Advice to Management

    Hold on tight the existing company culture as we grow.


  6. Helpful (1)

    "Great Team, Solid Leadership, lots of Opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services
    Current Employee - Professional Services
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time (Less than a year)

    Pros

    The Five9 solutions is leaps and bounds ahead of the competition
    Experienced Leadership Team
    Lots of effort to improve Employee professional growth and development
    Competitive Compensation
    Remote employees still feel like part of the family

    Cons

    Lots of internal systems performing duplicate functions, can be confusing, need to standardize
    Still no 401K match, but I hear it is coming next year :-)

    Advice to Management

    Make sure this rapid growth is smart and controlled


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in San Ramon, CA
    Current Employee - Senior Sales Executive in San Ramon, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Five9 full-time (More than 8 years)

    Pros

    Great people and great product

    Cons

    changing sales department and structure

  8. Helpful (1)

    "Great work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    Stock benefits and culture are great

    Cons

    Communication within sales organization could be better. Some growing pains.


  9. Helpful (1)

    "Great company and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Five9 full-time

    Pros

    People and Technology are great. Culture is the best.

    Cons

    A lot of shifting priorities


  10. Helpful (2)

    "Meh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Five9 full-time

    Pros

    Good East Bay locations and lots of really great people.

    Cons

    Culture seemed to be really fragmented depending on what department you work in.

    There seems to be a lot of inertia from employees. They don't love their job but stay based on the pros mentioned above.

    Little opportunity for growth and no performance feedback.

    Advice to Management

    Invest in your employees so that they can grow as the company grows.