Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 793 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 60% of employees would recommend working at Five9 to a friend and 50% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Five9?

60% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Good work life balance and can log off at 5" ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 44 reviews)); "Great Leadership and Values." ((in 42 reviews)); "Great pay and commission" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"No 401K match by the company" ((in 17 reviews)); "And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 13 reviews)); "Constant layoffs, ineffectual leadership." ((in 10 reviews)); "changing priorities make for a challenging work environment." ((in 4 reviews)); "Can be long hours, but where isn't it?" ((in 3 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What Five9 locations have received the highest employee ratings?

Phoenix , Chicago , New York , Boston , Denver , San Ramon , Atlanta , San Francisco

Five9 reviews

Compare reviews

3.6

60% would recommend to a friend

(755 total reviews)

Amit Mathradas

41% approve of CEO

50% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.4

Career opportunities

3.2

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 755 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

755 reviews

3.0

Jun 5, 2026

Good pay and hybrid schedule, but demanding leadership causes stress

Manager

Recommend

CEO approval

Business Outlook

Pros

Hybrid work schedule, really good pay, genuinely liked most coworkers

Cons

A lot of VPs were brought in at the same time. They were very demanding without fully understanding our processes and employee strengths, which caused a lot of stress

3.0

Jun 4, 2026

Great colleagues but frequent layoffs create instability

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to work with

Cons

constant layoffs due to frequent org changes

1.0

May 20, 2026

RUN

Account director

Recommend

CEO approval

Business Outlook

Pros

Not a single pro, this company is awful

Cons

- Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

Viewing 1 - 3 of 755 Reviews

Jobs at Five9

Director, Internal Audit

Senior DevOps Engineer

Enterprise Customer Success Manager

Director, Internal Audit

Product Management Director – Workforce Engagement

Five9

Five9 reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and hybrid schedule, but demanding leadership causes stress

Great colleagues but frequent layoffs create instability

RUN

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