Frazer Computing Reviews | Glassdoor

Frazer Computing Reviews

Updated Jul 4, 2019

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Found 20 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
77%
Approve of CEO
Michael Frazer
12 Ratings
  1. "Healthy work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accounting Specialist in Canton, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Frazer Computing full-time for more than 3 years

    Pros

    Employer cares about his employees and puts them first. He knows happy employees mean happy customers.

    Cons

    The job can be stressful.

    Advice to Management

    Keep doing what you're doing.

    Frazer Computing2019-07-04
  2. "Great"

    StarStarStarStarStar
      Current Employee - Software Engineer 

      I have been working at Frazer Computing full-time

      Pros

      Excellent company culture. Lots of great benefits and right I want to live.

      Cons

      Growing pains. Like many companies with rapid growth, there are some growing pains, but nothing that cannot be handled.

      Frazer Computing2019-05-08
    • "Best place to work in the area"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Canton, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Frazer Computing full-time for more than 8 years

      Pros

      Management and ownership care about and listen to employees suggestions. Compensation is good for the area.

      Cons

      Some employees do not carry their own weight, but that is true of just about any workplace.

      Frazer Computing2019-03-29
    • "Best Job and Best Employer I've ever had"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Canton, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Frazer Computing full-time for more than a year

      Pros

      Truly the best job I've ever had because of the people that I worked with, management, and the environment. It's an employee-first work environment with industry leading pay, great benefits, and opportunity to grow. A hugely successful company because it's a great product and employees and customers are always treated with the utmost respect and fairness. There is also an amazing level of transparency.

      Cons

      The phone system has the ability to have programmable contacts so that you can see who's calling. I think this would be a great improvement for those who work on the phones.

      Advice to Management

      Maintain transparency. Keep listening to employees and motivating with increased responsibility. Finish that web-based Frazer and get it out there!

      Frazer Computing2016-12-02
    • "best in the business"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Frazer Computing full-time for more than a year

      Pros

      It's amazing working alongside some of the best, and most positive people out there. The interactions with customers is generally amazing as well. Everybody seems to love the software and everyone at Frazer Computing loves to help people out. It's also a tremendously good feeling knowing when you go to work you're going to an environment where you're not only going to have an incredibly productive day, but ALSO laugh...

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      Cons

      Not a ton of cons. It gets BUSY, but we always seem to be hiring new people to rectify such an issue.

      Advice to Management

      Lately a lot of changes have been coming down the pipeline that I believe are necessary regardless of how they change our jobs. Keep up the good work!

      Frazer Computing2016-09-08
    • "Great place to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Frazer Computing

      Pros

      They know how to take care of their employees.

      Cons

      Change does not come easy there.

      Frazer Computing2016-09-05
    • "Great for the area"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - New York in Canton, NY
      Recommends
      Positive Outlook

      I have been working at Frazer Computing full-time for more than a year

      Pros

      Amazing benefits, stable and growing software company in relatively rural Northern New York. Generally positive work environment. Good resume builder, or more than good enough compensation and benefits to support a family in the tough North Country job market.

      Cons

      Most of the employees are answering tech support phone calls, which is not a horrible gig but there are limited opportunities for internal growth and advancement, particularly with the top-down favoritism-driven command structure. Expectations and goals can be nebulous and feedback (positive or negative) is often lacking, or too little, too late.

      Advice to Management

      The overt favoritism and top-down one-man decision-making gets tired and hampers creativity and overall company growth.

      Frazer Computing2016-09-19
    • "Best job I've ever had"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Tech Support Representative in Canton, NY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Frazer Computing

      Pros

      I love this place. I've worked in some aspect of sales, customer service or management for huge companies such as VerizonWireless, and PaylessShoes medium sized companies such as Stewarts Shops and Shoe Show, and small companies such as a local credit union and Frazer Computing. Frazer is hands down the best place I've ever worked. Part of what makes it amazing is that the CEO/owner Mike works side by side with us....

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      Cons

      Not many cons that I can identify right now. The only things I can think of are that some specialized departments such as our Accounting team are spread a bit thin for their customers special needs while trying to support all of us who are still learning Accounting. That being said, I know if I ask for training in Accounting, I'll be given as much training as I desire. I also know because I perceive a need to improve...

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      Advice to Management

      Stay grounded and keep listening to us. Keep your desks on the floor next to ours, it makes you approachable. For initial training, I would have found it helpful to do mock calls, calls done with the trainer as the customer, with the trainee using the phone, headset, computer and VNC setup.

      Frazer Computing2015-08-16
    • Helpful (1)

      "Everything I could ever ask for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Frazer Computing full-time for more than a year

      Pros

      The company culture is fantastic. The level of communication that we utilize on a daily basis is amazing. Our primary focus is customer service, and it is a really good feeling to have a customer call, pick up on the first ring, and be able to solve their problem within 15 minutes (usually). Everyone helps each other, and if you don't know the answer to a question, ask! Chances are 15 other people do know, and can tell...

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      Cons

      The president asked us in a morning meeting to post our reviews on here, and I felt that that was rather unethical. I don't feel good about that meeting at all, but my above description of the company during my time year is how I experienced it. I am a little shocked to read some of the other reviews. Apparently my experience is different than some of the others here, and I can't help but wonder what we as a group can...

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      Advice to Management

      I believe asking us to post reviews was unprofessional. I love this company, our culture, and how excellent our support is, but the other reviews are shocking. I am not sure how many of them are serious or just "trolls", but they may be something to look at. My only other thing to say to you, is that our software needs to be web based, the rate that technology is changing and new standards that users expect from their...

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      Frazer Computing2015-07-23
    • Helpful (2)

      "A Low stress relaxed place to work."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends

      I have been working at Frazer Computing full-time for more than 3 years

      Pros

      You will be hard pressed to find a customer service job with better pay(lots of bonuses), hours and that is less stressful than this one. There will always be the occasional disgruntled or difficult customer but the option to pass those calls are readily available. Everyone is helpful and new employees have a wide range resources available to them. We have a great inner office culture and many folks here are friends...

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      Cons

      You tend to be placed where the company feels you should be based on their assessment of you and not necessarily where you might want to go. I guess this is not really a con since it is this way in most companies but there could be more discussion on it instead of just telling this is where we want you. I feel some people would rather be doing other side things but their love for the success of the company causes them...

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      Advice to Management

      It would be nice to have more small group meetings on Tuesday and Thursday after the main meeting for things like team building, brain storming, or something to help people air out what is on their mind. Granted this is a good time for projects but more optional stuff is always nice to change things.

      Frazer Computing2015-07-14
    Found 20 reviews