Genpact Reviews | Glassdoor

Genpact Reviews

Updated August 15, 2018
3,747 reviews

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3.5
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Genpact CEO NV Tiger Tyagarajan
NV Tiger Tyagarajan
1,800 Ratings

3,747 Employee Reviews

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Pros
Cons
  • "At times too much work load which makes work life balance a challenge" (in 100 reviews)

  • "Low salary as per market standards" (in 214 reviews)

More Pros and Cons

  1. Featured Review

    "Wonderful place to learn about the emerging Digital world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time (Less than a year)

    Pros

    Amazing culture of developing talent.
    Accessible senior leaders.
    Strong focus on deepening digital skills.

    Cons

    The pace of change happening at the company may be hard for some people to handle.
    Easy for a newcomer to get lost in the labyrinth of organizational structures.

    Advice to Management

    Simplify P&L structure.


  2. "Recruit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Richardson, TX
    Current Employee - Recruiter in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Genpact full-time (Less than a year)

    Pros

    Great environment to work in. Diverse group of employees with a different background. Coworkers are fun and have great energy to make the day go by smooth.

    Cons

    The section we sit in are pretty open so it's easy to get distracted from tasks.

  3. Helpful (1)

    "Don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genpact full-time (Less than a year)

    Pros

    Good $$$ Pay is decent - Benefits are good

    Cons

    Company practices are dishonest. You shouldn't be expected to not be truthful to customers


  4. "Team lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Team Lead in Richardson, TX
    Current Employee - Senior Team Lead in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time (Less than a year)

    Pros

    great Company to work for

    Cons

    no structure. however, working on it

    Advice to Management

    keep moving forward


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Genpact full-time (More than 3 years)

    Pros

    Work Life Balance, Soft and computer skills improvement

    Cons

    Remuneration needs to match with Industry, HR inclination towards top management


  6. Helpful (1)

    "Needs more structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richards, TX
    Current Employee - Anonymous Employee in Richards, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genpact full-time (More than a year)

    Pros

    Good pay , early schedule ,free snacks,

    Cons

    Company is very strict on agents request high accuracy , but Quality is allowed to see there Anwser and go back to fix it which leads to there accuracy being 100% Quality Managers know what they do and allow it due to not able to track how Quality agents go back on content ... also agents get strict breaks quality get how many they want they leave on the clock and nothing is done ... this is a great company they need to pay more attention and delegate consequences accordingly I’ve been at genpact sense last June and there are still people employed who literally were coming and going as they please and we’re getting paid but because there quiet and don’t say much it’s looked over .

    Advice to Management

    Delegate more ,pay more attention to quality, management due to they are able to do what they please while others are losing there jobs and there doing the right thing !


  7. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Genpact full-time

    Pros

    -encourage employee/analyst to learn and hold knowledge sharing sessions.

    Cons

    -HR department is a nightmare. Requests are always ignored, delayed and don't keep their promises. HR will arrogantly pretend to know it all but actually knows nothing.
    -Junior analyst/assistant manager level employee are hard working and knows their domain. However, managers are always managing projects that they know nothing about and always communicating the wrong message to clients.
    -work life balance is bad as they expect you to work non-stop and sometimes wanted to prevent you from taking vacations that are approved months ago since they could not turn around the project.

    Advice to Management

    - Focus and respect employee
    - better HR management

  8. Helpful (1)

    "Social Media Content Review Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in Richards, TX
    Current Employee - Social Media Specialist in Richards, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Genpact full-time (More than a year)

    Pros

    Great office environment. Fun job with a different perspective on the world of social media. Lots of great benefits and pay for the type of work you're doing. Very happy being employed here. Its full time and there is a lot of room to grow.

    Cons

    Some of the communication on policy updates can be confusing and not explained well at first. The parking is free but can take a minute to find a spot without having to walk a little bit.

    Advice to Management

    Work on the flow of communication so everyone is on the same page at all times.


  9. "Good place to work and learn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Genpact full-time (Less than a year)

    Pros

    Flexible job rotations - lots of learning opportunities. They focus on growing many of their employees internally.
    Employee centric company culture

    Cons

    Not the best pay masters


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Genpact full-time

    Pros

    Generous time off no hassles
    Cheap dental and vision benefits

    Cons

    Attendance issues are not regulated

    Advice to Management

    Allow management the discretion to enforce policies on attendance.


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