GetYourGuide reviews

3.1

55% would recommend to a friend

(380 total reviews)
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Johannes Reck

69% approve of CEO

65% positive business outlook

GetYourGuide has an employee rating of 3.1 out of 5 stars, based on 380 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GetYourGuide employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

380 reviews
3.0
Feb 4, 2019

Could be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- You get to go to Berlin for a portion of your initial training. - Suppliers and accounts were great to work with. - Decent amount of PTO. - Most people were pleasant to work with and collaborate with. - Ambitious company

Cons

- Inexperienced upper management with lack of professionalism, micromanagement tendencies, and passive aggression. - People get fired for reasons that don’t make sense. - Meetings that aren’t fruitful and could’ve been in an email or just disregarded as a whole. - Contract says a 40 hour workweek but people have left as late as 9pm and have been there since the morning. - Metrics used would need better forecasting rather than blindly guessing that you always want to double your goal. - Definitely going through some growing pains.

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GetYourGuide Response
7y
Hi, Thank you for your review. We are glad to hear that you enjoyed your time at GetYourGuide, we place a big emphasis on creating great working teams. Our culture and people is what makes us proud. We try to deliver our employees everything to improve their work quality and help to balance their work with possibilities to relax and network within the company. To address your concern about the leadership - all of our management staff, from those with little or years of experience, go through multiple leadership trainings throughout the year. We also have 360 degree leadership review cycles and open questions regarding leadership team. We always encourage to actively take part in the feedback and review cycles to ensure that there’s a transparency about the performance of each individual and the team as a whole. We also recommend to reach out to our HR department in case of any concerns. At GetYourGuide you own your work-life balance along with the way you work best, that’s why we suggest to communicate openly how you would like the communication to be shared with your colleagues. We agree, with high growth comes some growing pains. We work to reduce these growing pains by maintaining transparency around decisions and any action plans resulting from these decisions, evidenced in our Global Update, the Update Q&A, and our OKR review cycle. Kind regards, GetYourGuide
3.0
Jun 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Colleagues and collaboration were wonderful, the growth and stability of the company in the market is solid.

Cons

Some members of the management team were not able to do their job functions and it created a negative work environment. The company evolved into too many procedures and approval processes that hindered staff's ability to meet the goals set for them.

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GetYourGuide Response
7y
Hi, Thanks for your review. We are happy you enjoyed your 5 years at GetYourGuide, and want to thank you for all the effort you have put in over the years. We’re glad to hear that you enjoyed working with your colleagues, our collaborative environment, and that you believe in our company’s mission and growth trajectory. As you know, we have a 360 Feedback cycle and a feedback culture based on clarity and transparency, to allow for regular feedback between all levels of the organisation. We also have open questions at our monthly Global Updates, where anyone is able to voice any questions and concerns to the leadership team. Thanks again for taking the time to provide feedback, and we wish you all the best in the future. Kind regards, GetYourGuide
3.0
Aug 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Good place to develop and be thrown into lots of challenges. Company is really investing in marketing as a whole, which is an exciting prospect

Cons

Difficult promotion process, pay just below market average, inflexible working conditions

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GetYourGuide Response
2y
Thank you for your feedback. We greatly appreciate your recognition of GetYourGuide as a place where you can actively challenge yourself, learn, grow, and work towards ambitious shared goals. As part of our commitment to supporting your professional development, we have recently concluded a comprehensive cycle of performance reviews and salary benchmarking across all departments. If you have any questions or concerns about any aspects of the performance review process or if you feel dissatisfied with the outcomes, we encourage you to schedule a discussion with your manager. They will provide guidance and clarify any uncertainties you may have regarding your Competency Profile and the Compensation and Benchmarking Guide. We also encourage you to utilize our Peakon platform to share your thoughts on areas where we can make further improvements. We value your opinion and believe that your feedback plays a crucial role in our continuous efforts to enhance our working environment. Once again, we appreciate you taking the time to share your thoughts with us. GetYourGuide
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