GuideCX reviews

4.7

93% would recommend to a friend

(85 total reviews)
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Peter Ord

99% approve of CEO

90% positive business outlook

GuideCX has an employee rating of 4.7 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The GuideCX employee rating is 22% above average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

85 reviews
2.0
Jan 6, 2023
Recommend
CEO approval
Business Outlook

Pros

GUIDEcx is an amazing product. It’s rich with features people need to implement customers more effectively and decrease time to value. There is also a great need for this among SaaS companies. Most people still use Excel or stuff like it to implement new customers. GUIDEcx provides an intuitive way to implement customers.

Cons

Leadership is mediocre at its best. The CEO (Pete Ord) is one of the kindest and most motivating people I’ve ever met, but many other leaders are being out grown and until changes are made, employee attrition will continue to be a serious problem. It also seems like the only solution they have from sales reps is to “work harder”. There is no real strategy, very limited marketing support, and no clear path forward.

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GuideCX Response
3y
We value this employees response and we are saddened to hear they have not had an optimal experience with their direct line of leadership. We are making a conscientious effort to build and develop our leaders and will be reading "The New Extraordinary Leader" this year as a management team. In a hyper growth startup that is breaking records, it becomes difficult to accomplish everything and hire every single role like a large organization does. The great news for us, is that we continue to improve with the recent addition of a CMO and 5 new marketing professional roles. Our sales operations leader was a role we wanted to hire but haven't been able to until January of this year. We too recognize that there are areas of strategy we want to focus on and luckily the revenue growth continues to support our ability to get better and better. Thank you so much to this employee for this feedback as it validates our investment in the last 10 hires over the past 2 months position us on the right track for best success.
1.0
Mar 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Peter Ord is a great guy. There’s free snacks. That’s about it.

Cons

I wouldn’t return if my salary were tripled. Sales leadership is beyond abysmal. I have never had so much anxiety around going to work. To the point I couldn’t sleep at night. A lot of people who were incredibly successful at other places weren’t here and you will constantly be told how poor you are doing at any opportunity. This is far and away the worst culture I have ever seen in any sales organization in 15+ years of my career.

2.0
Jan 16, 2024

Not as advertised

Recommend
CEO approval
Business Outlook

Pros

Great group of guys on the sales team. Has a general sense of teamwork and helping each other out

Cons

Sold me on a lot of things when while recruiting me - majority was false information

Viewing 1 - 3 of 85 Reviews

Glassdoor has 92 GuideCX reviews submitted anonymously by GuideCX employees. Read employee reviews and ratings on Glassdoor to decide if GuideCX is right for you.