Work-life balance: They have what some would consider a more stringent attendance policy, and once you go over the threshold of permitted absences or tardies, you will be terminated.
Compensation & Benefits: Regular CAs make less money. I have not had much of a raise in the last few years.
Career Growth: Realistically, these are few and far in between.
Company Culture: Very much a corporate vibe. Sometimes there will be employee engagement type events, but they’re not emphasized much.
Management: As a natural consequence of the remote environment, there usually isn’t much interaction with the supervisor or management team.
Overall: Sometimes we are put into the regular English line to help support the team. That is usually a day with a high call volume. Many employees mention limited, if any, chances of advancement or promotion. While going fully remote is a net positive, it's easy to miss the days when you would socialize with other cool coworkers. The tasks are very repetitive and the calls can be difficult or require a lot of patience and some technical support. While I appreciate the structured attendance policy, some people could find it a bit impersonal and no exceptions can be made if you go over your allotted days/tardies. If I'm being completely candid, the future of this technology seems uncertain.
