Health Catalyst Reviews

Thank you for this feedback, and I'm really energized to hear of your spouse's perspective about you working at Health Catalyst. That's how we want the loved ones of every team member to feel. I sincerely hope that each team member, each day, can feel appreciated at work, can be in a position to do their career's best work, can sense the importance of that work in contributing to the company's mission and success, and will go home and their satisfaction and engagement will spill over at home, and enable them to make a positive difference in the lives of their loved ones, friends and the community.

Thanks also for your feedback regarding healthcare training. We have provided some on-demand healthcare training through Health Catalyst University, but that's likely an area we could deepen, and there may be some other ways to provide more of this training. I'll pass this feedback along to our Health Catalyst University colleagues.

Finally, you have my commitment to continue to emphasize our operating principles, our mission and our cultural attributes. Thank you for your software engineering work these past 3+ years. The quality of our software directly contributes to the accomplishment of our mission as a company. Best, Dan... MoreLess

Thank you for your kind and generous words and for your commitment to the company's mission. I appreciate your feedback regarding the importance of manager training -- we're working on collecting feedback through the 360 process and then using that feedback to guide our coaching and training of mangers. I believe we're making some progress, but I wish we were accelerating that process more. But I appreciate your patience as we work on this. We'll also continue to emphasize the attribute of humility -- of increased importance for managers and leaders in fulfilling their responsibilities, including being careful listeners. Thank you again for your contributions this past year! Best, Dan... MoreLess

Thank you for sharing this feedback. I appreciate the detail in both the positive categories and in the areas where we need to improve. We'll keep emphasizing the point that the education budget needs to be consistently available as a company-wide benefit that should not be dependent on individual departments or groups feeling there is budget. It is appropriate for the team member to have a conversation with their manager to jointly confirm that what is being considered will be an appropriate use of the education benefit, but there we have also asked managers to err in favor of support to the requesting team member.

We're also trying to strengthen the consistency of managers' performance and excellence. We are rolling out the 360-degree feedback process and are on track to be completed by the end of the year, which will help us understand areas to address where there may be some improvement opportunities.

Also, I appreciate the feedback regarding the interview process. Your comments and some others caused me to read and review the interviewee feedback here on Glassdoor, and I can see that those review ratings have decreased over the past year or so. I just asked three Leadership Team members to conduct a review of our interview and hiring processes, to review all the feedback we've received, and to develop recommendations for improvement companywide. We will work to improve here.

Thank you again for taking this time, and for contributing to our software engineering capabilities here at Health Catalyst, for more than a year now. I sincerely appreciate your commitment to the company. Best, Dan... MoreLess

Thank you for your kind and encouraging words, and for your leadership at the company, for so many years! I feel a particular sense of gratitude and appreciation for teammates who have been in the trenches with us over such a long time horizon. Thank you for the thousands of ways you've directly contributed to our success during that time. We will keep working hard to try to live up to your generous comments. Best, Dan... MoreLess

Thank you for sharing this feedback. It resonates with me, and your suggestions feel appropriate and helpful. As we announced the results of our interviews for the COO position, I do believe this new appointment and the scope of responsibility within the COO organization, to be company-wide, will enable this cross-company operational standardization and integration that will be key to our scale as a company moving forward.

We are also trying to be very thoughtful about development investments as we prepare the 2019 operating plan. This is involving challenging decisions, but we are trying to be careful and strategic in those decisions. Thank you again for your feedback and your contributions! Best, Dan... MoreLess

Thank you for your thoughts and feedback, informed by over five years at the company! Thank you for all of your contributions during those five-plus years! I share your perspective about the importance of manager development, training and accountability. We are rolling out the 360-degree manager feedback by the end of this year, and we will utilize that information to help us improve in this important area. We've already rolled out the first round, with a subset of leadership team. We'll roll out to the full leadership team and extended leadership team within two weeks, and then extend beyond that by the end of the year. We as a leadership team recognize the central importance of the relationship between the team member and their manager, and we will focus here to enable continuous improvement. Thank you again for your contributions over so many years! Best, Dan... MoreLess

Thank you for your feedback, and for your generous and gracious words. I will try to live up to your kind words, and when I fall short, will try to humbly acknowledge, apologize and then work to improve. I'm really grateful to hear of your positive experiences at Health Catalyst, including the mission-focus, the culture and values focus, and the emphasis on the importance of humility. We as a leadership team have just begun a process of reviewing, with help that we will solicit from all team members, the Health Catalyst Way, something we do every few years, to see if there are any updates we should make. I look forward to receiving input and feedback from our teammates, to help us continuously improve while also keeping the focus on timeless principles (principles and values that we did not invent but that have benefited our company greatly over the years). Thank you again for your encouraging words! Best, Dan... MoreLess

Thank you for this feedback -- I appreciate you sharing it. I have read and re-read the feedback, and unfortunately (in a sense), I find it fair and resonant. This is a topic that keeps me up at night -- how we can tap into and provide opportunities for our talented teammates to increase their contributions to the company, which provides tremendous career growth for them, and is incredibly fulfilling and engaging, and provides tremendous value to the company in support of the mission. It's one of the strongest motivations for high growth -- with all the challenges of growth, one of the greatest benefits of growth is the expansion of opportunities for talented team members.

I just experienced this challenge firsthand through the COO interview process. In that process we identified, as an interview team, six team members who we felt were qualified to be seriously considered for the COO role. Yet we were only able to offer the position to one team member. How do we enable those other five incredibly capable teammates to contribute in expanded ways? It is through the growth and expansion of the company. But even with significant growth, it still takes time for those opportunities to develop in a way that's sustainable for the company.

Standardizing the practice of posting and interviewing for new positions is a really good step in that direction. But we need to do more here as well. One element we've emphasized with managers is that as soon as a team member is eligible to be promoted, and as soon as the company can justify the need for expanded skills, bring the promotion proposal to the leadership team, and we have a standing weekly agenda slot for this topic and we review, celebrate and approve close to 100% of these proposals.

We are also rolling out the 360 feedback process for managers, by the end of this year. We've rolled out round one, and round two will be going to the leadership team and extended leadership team within the next two weeks. It has taken longer than we would have liked, but we're working on it, and this will really help us improve the manager effectiveness quotient at Health Catalyst.

Thank you for this feedback and for your contributions for the past three-plus years. Thank you for your patience as we work to improve and to provide you with expanded opportunities. I appreciate your contributions. Best, Dan... MoreLess

Thank you for this feedback, I think it is fair and it resonates with me. We've felt a great desire to enable every team member, in every location, to feel and sense that they have a bright future with many career path options available to them. But I also know of some of the challenges of living and working in a different location from the company headquarters. I think in many ways we've made some really positive strides in enabling a positive team member experience for those outside of Utah. But we still also have work to do there. I do feel encouraged that as we update our contract relationships relevant to our team members in Minneapolis, that we are building in more flexibility regarding team member assignments, to provide greater opportunities for you to contribute in multiple settings and clients and roles. And we'll keep emphasizing with our leaders and managers the importance of regular 1:1s which should include a discussion of how to enable a bright career path for each team member. Thank you for your daily contributions to the mission, over the past three-plus years, and the work you do in Minneapolis is such incredible, mission-centric work, and so effective. You and your colleagues have my love and respect as you have enabled such profound improvement in outcomes! Keep up the great work. Best, Dan... MoreLess