HealthHelp Reviews | Glassdoor

HealthHelp Reviews

Updated May 31, 2018
75 reviews

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3.0
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Cherrill Farnsworth
35 Ratings

75 Employee Reviews

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Pros
  • "If you are doing excellent in the company they allow you to work from home" (in 5 reviews)

  • "Some opportunity for growth but ultimately limited by the size of the company" (in 3 reviews)

Cons
  • "Low pay, high benefits, family oriented" (in 5 reviews)

  • "No cohesion and no one has the same answer when you ask a question" (in 5 reviews)

More Pros and Cons

  1. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in East Greenbush, NY
    Former Employee - Customer Service Representative in East Greenbush, NY
    Recommends
    Positive Outlook

    I worked at HealthHelp full-time (Less than a year)

    Pros

    everyone is nice and polite. I was here for one year and I really enjoyed working at Healthhelp. Everyone cared about me I was offered another position near my home that I could not pass up. it is an opportunity. They offered me to stay on but I could not due to the opportunity

    Cons

    nothing....I really enjoyed working at Healthhelp

    Advice to Management

    keep up the great work

    HealthHelp Response

    May 15, 2018 – HR Director

    We appreciate you taking the time to write about your experience with HealthHelp. After hearing about your time here, we are encouraged to hear about how it was such a positive step in your career.


  2. Helpful (3)

    "It’s no that bad!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Houston, TX
    Current Employee - Client Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HealthHelp full-time (More than a year)

    Pros

    They are truly a big happy family.
    They teach you as you go.
    The supervisors are friendly.
    There are a tone of events scheduled throughout the year.
    Weekends off ( Thank god)
    They work with your school schedule.

    Cons

    Systems tend to crash too frequently
    They need to hire better people (Some employees are ratchet)
    Time off is a pain, as people are just not serious enough about their job.
    My coworkers are too nosey, I feel like they they are always trying to see if I’m getting something different. (I’m just in school) smh!

    Advice to Management

    Everyone needs to know that you all work with school schedules. Most of the employees are confused about the benefits you all offer and that could be the issue.
    HR is fair and listens to concerns, Regina always keeps it real. Some people just can’t handle when their wrong.
    Enforce your polices, y’all can’t save everyone. Some people just have to go.

    HealthHelp Response

    Jun 5, 2018 – HR Director

    Thank you for your feedback! We appreciate you taking the time to let us know what we're doing well and where we can improve. Our team is proud to support employees that are taking the time to... More

  3. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HealthHelp full-time

    Pros

    Easy work load, easy to learn. Great schedules.

    Cons

    No room for growth. Too many changes within 6 months. Not professional

    Advice to Management

    There needs to be nw things in place for you as a company to grow. Management needs a reality check

    HealthHelp Response

    Jun 5, 2018 – HR Director

    Thank you for your feedback. At HealthHelp, we are constantly looking for ways to improve our business and our employees' experiencing as our company grows. To better understand your specific... More


  4. "Things not to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Houston, TX
    Current Employee - Client Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HealthHelp full-time (More than 3 years)

    Pros

    You work Monday through Friday, weekends off no shift later than 7pm

    Cons

    You can never request time off because the workforce supervisor always blocks it however I’m trying to figure out when does he have time because he’s always in his girlfriends cubicle. It’s so unprofessional to see them always locked in the office together or at her cubicle. The HR lady is never available because her temporary employee is always in her office and if you are brave enough to just go ahead and talk to HR, the temp will chime in on your conversation. The supervisors are never available because majority of them are always in the helpline and the opening supervisor makes a face if you ask for help. Her entire attitude is ugh, don’t talk to me. We haven’t been able to keep a director in the last couple of years. If you speak up for yourself there is retaliation may not be directly but it will eventually happen. You get pencil whipped.

    Advice to Management

    You should really take into consideration some classes for your supervisors, one swears everybody around is ghetto and the other gets mad whenever you say anything to her. Start giving us time to breathe or take a sip of water between calls. The company is good but it needs to be revamped, ever since the last director left the center has been gloomy. We are scared if we will have a job within the next six months

    HealthHelp Response

    Jun 5, 2018 – HR Director

    Thank you for your feedback. At HealthHelp, we are constantly looking for ways to improve our business and our employees' experience and satisfaction. To better understand your specific concerns or... More


  5. "Program Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HealthHelp full-time (More than a year)

    Pros

    Management is great and and provides the necessary resources for one to excel.

    Cons

    Low pay and high benefits

    HealthHelp Response

    May 15, 2018 – HR Director

    Thank you for taking the time to write a review of your HealthHelp experience. We are encouraged to hear about your experience, and if you would like to contact our team to elaborate on your time so... More


  6. "If like no support, work g"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Houston, TX
    Former Employee - Client Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at HealthHelp full-time (Less than a year)

    Pros

    Pay is satisfactory before you add health insurance.

    Cons

    Jealous Coworkers and office politics. No training or support to handle any issues that will arise and if you new or work quietly to yourself no one will help you once you get out of training.

    Advice to Management

    Fire management.

    HealthHelp Response

    May 15, 2018 – HR Director

    Thank you for taking the time to write a review about your professional experience at HealthHelp. Our executive team is constantly looking for ways to improve our business and our employees... More


  7. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in East Greenbush, NY
    Current Employee - Customer Service Representative in East Greenbush, NY
    Recommends
    Approves of CEO

    I have been working at HealthHelp full-time (More than 3 years)

    Pros

    Plenty of parking, nice facility, great people, good environment

    Cons

    Limited opportunities and small bathroom situation.

    Advice to Management

    Continue to plan fun events, enjoy the lunches, and the charity events we do. Management does a good job and is always willing to go above and beyond for everyone.

    HealthHelp Response

    Apr 16, 2018 – HR Director

    Thank you for taking the time to share your experience with HealthHelp. We are encouraged to hear that you are enjoying your time being a part of our team. In regards to opportunities, you may reach... More

  8. "Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at HealthHelp full-time (More than 8 years)

    Pros

    Networking with multiple experts nationwide

    Cons

    Horrible environment childish, petty, shame and blame mentality, hostile, management structure awful. Approved thousands of cases with out the required medical necessity review due to lack of staff and support.

    Advice to Management

    Learn to behave like professionals and stop focusing on ridiculous aspects of day focus on root cause. Create CV a true work life balance.

    HealthHelp Response

    May 15, 2018 – HR Director

    Thank you for your feedback. Here at HealthHelp, we take experiences like this seriously and would like to appropriately address your concerns. Please contact us at Transparency@healthhelp.com to set... More


  9. Helpful (1)

    "Never a dull moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at HealthHelp full-time (More than 3 years)

    Pros

    Great opportunity for growth if you go over and above your pay grade to make management happy. Only people who have ever looked out for me were HR, Director, and VP.

    Cons

    Trust no one!!! You have to pretty much take matters in your own hands when it comes to what’s right and wrong. Several policies in place but none are ever followed, ex: openly dating in the workplace, cell phones usage while on a call, Attendance policy is a complete waste...etc. They allow other agents to do performance audits on you then the supervisor will try to write you up without having all the facts. Be expected to do the job of 4 people but only get paid of 1 person. Unfortunately you have to go over peoples’ head to get the results you deserve, therefore I would NEVER refer anyone to work there I don’t care how much they offered to pay for referrals.

    Advice to Management

    It’s time for fresh start in 2018!!! You only need 1 HR assistant, Workforce needs new management, NY office needs to go, don’t allow management to tell agents business to anyone but HR or director. If anyone comes in their office the discussion should come to an end immediately.

    HealthHelp Response

    Mar 26, 2018 – HR Director

    Thank you for taking the time to share your experience with HealthHelp. We have a strong team in place across our executive and management ranks and continually strive to improve in everything we do... More


  10. Helpful (2)

    "Don’t recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at HealthHelp full-time (Less than a year)

    Pros

    Good hours, break room, lots of coffee!

    Cons

    Management is clueless. The staff is unprofessional. No cohesion and no one has the same answer when you ask a question. There are ghetto people who are always late and disrespectful but still there. No sick time. They give 40 hours of unpaid time that the minute you hit 32 hours gets you a verbal warning. They recommend you plan a head for being out, yeah I’ll just plan my sickness a week from Thursday. And they don’t except doctor notes. They pile more work on you and expect it to be done right then and there. If you want fast get the mouse from loony tunes. They do these little morale boosters that you still shell cash to participate in. Just not worth it. If they offer you a job, I highly recommend you run.

    Advice to Management

    Stop pretending you’re ostriches. Really take a look at your policies and revamp them. They just aren’t working. Especially if you want to keep people.

    HealthHelp Response

    Mar 2, 2018 – HR Director

    Thank you for taking the time to write a review of your HealthHelp experience. We work hard to ensure all staff receives the best support from each one of our team members. Our skilled human... More


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