Hello Direct Reviews | Glassdoor

Hello Direct Reviews

Updated December 7, 2016
13 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Phyllis McCullagh
2 Ratings

13 Employee Reviews

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  1. "Not like the good ol' days, but then again, nothing is."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Sales in Nashua, NH
    Former Employee - Director of Sales in Nashua, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hello Direct (Less than a year)

    Pros

    Team environment and helpful training.

    Cons

    Politically charged; go-to-market compromised by parent co.

    Advice to Management

    Empower staff to do what they were hired to do.


  2. "Business Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashua, NH
    Former Employee - Anonymous Employee in Nashua, NH
    Recommends
    Neutral Outlook

    Pros

    Fast paced environment. Opportunity to grow. Excellent earning potential. Good group of people great opportunity go enter telecommunications.

    Cons

    Territory changes were a challenge to adjust to.


  3. "not the worst"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Nashua, NH
    Former Employee - Anonymous Employee in Nashua, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    decent pay, allowed out of the box thinking and project development, great promos and spiffs for sales reps

    Cons

    goaling of account managers was not always consistent or logical, direction of company was way to dependent on "stats" vs results


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  5. "HDI Professional Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashua, NH
    Current Employee - Anonymous Employee in Nashua, NH

    I have been working at Hello Direct full-time (Less than a year)

    Pros

    Started as a temp, recently brought on full-time
    Great group of people to work with
    Great place with unlimited grow potential for driven, hungry, self-motivated professionals
    Fun, energetic environment with the dynamic, fast-paced feel of a start-up and also the experience and resources of a large corporation and well-seasoned leadership team

    Cons

    No more NexDine caf :-(


  6. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Nashua, NH
    Current Employee - Sales in Nashua, NH
    Recommends
    Positive Outlook

    I have been working at Hello Direct full-time

    Pros

    Sky is the limit. The level of organizational commitment from management is spectacular - everyone really lives and breathes Hello Direct. Sales employees are ultimately in control of their success. If you work hard you will see good results. There are many tools given to help, such as strategies and coaching. It is a competitive, fun, and motivating environment and the people are great to work with.

    Cons

    The cafeteria is no longer open.


  7. "very disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Nashua, NH
    Former Employee - Finance in Nashua, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hello Direct full-time (More than 3 years)

    Pros

    Great group of people, employees not managers

    Cons

    the new owners & management

    Advice to Management

    treat the employees who are dedicated and reliable as important staff members


  8. "Used to be a great company but has since been purchased by a small time, cheap company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashua, NH
    Current Employee - Anonymous Employee in Nashua, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hello Direct full-time (More than 5 years)

    Pros

    Prior to Call One purchasing Hello Direct from Jabra, the company had great compensation, excellent benefits and was generous and flexible. Laid back, comfortable environment with wonderful sales folks and support staff.

    Cons

    Benefits have been greatly reduced- no more 401k match, increased cost of benefits, ended tuition reimbursement, poorly managed, Company that purchased HD is not generous, disorganized and short sighted. Under previous ownership we had access to great technology, new company is too cheap to continue these services so we are left with makeshift and archaic technology and tools to do our job to save them a few nickels. Management is awful. Ever since February (purchase date) things have changed for the worse. We had a significant lay off of 26% in July. In recent weeks, each week we are given more negative news about decreases in our benefits. I think the writing is on the wall for this company.. Everyone is pretty uneasy about the future of their job here.

    Advice to Management

    Try advocating for some of your better sales people as well as make a case to invest in some decent tools and technology- it's seriously embarrassing to have to explain to customers how backwards things are done.


  9. "Worst Place I Have Ever Worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Executive in Nashua, NH
    Current Employee - Business Development Executive in Nashua, NH
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good place to get sales experience for those fresh out of college. By comparison to other account manager jobs in the area. There is a reasonable expectation to make north of 60K.

    Cons

    The first problem is that Hello Direct is a direct business model and the parent company GN netcom is an indirect (through the channell.) From the get-go the company has an identity problem. Each business unit is working agaisnt each other, with the GN side always getting the lion’s share. Being a Danish company the HQ is in Denmark, subsequently all of the career advancement positions are simply not avilable. For the local (NH) manger roles, in the last 3 years there has been not 1 promotion from the team. The sales Director has already changed 3 times since Phillis MuCullagh was in charge. We have also had 3 North American senior mangemnt changes. The current President shows up in the office about 1 week every two months. Maybe he will make the office more when boating season is over.

    Subsequently with all of the manger changes, there has been a commision plan change every year. The current plan is a complete mess and it’s a crap shoot to determine if you make goal (commision even a dollar) or not. The commison plan starts at 80% and is goverened by the all important goal.. which often doen’t show up to until the last week of the month. Additionaly the actual goal is often outsidise the reasonable expectations of what ones’s territory can produce. Very often people don’t even make 1 dollar in commisions.

    In general one is hard pressed to find anyone who actually cares about the company, or the job they are doing. It is a terribly negative enviroment. In two years there has been over 50% turn over rate—yet no one cares…

    Advice to Management

    Fix some of the issues above and maybe it will be a better place to work at. Once the current employees are happy, maybe top teir talent will start to take our company seriously.


  10. "a professional, friendly enviroment."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Nashua, NH
    Current Employee - Inbound Sales Representative in Nashua, NH
    No opinion of CEO

    Pros

    great pay, great bennifit package, lots of room for advancement. Full cafeteria onsite with great food. tons of employee ensentives.

    Cons

    the people that have been here for ovwer five years tend to stick together. its a very clicky cooperate enviroment.

    Advice to Management

    work on training your employees better. stop being so clicky with senior staff. try to make employees understand the products better.


  11. "The worst place I have ever worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Executive in Nashua, NH
    Current Employee - Business Development Executive in Nashua, NH
    Doesn't Recommend
    No opinion of CEO

    Pros

    They do have good products.

    Cons

    Management lies constantly. No respect for employees. They are totally incompetent. Commissions dropped from $3 to $4K a month down to under $1K for most reps. They also do not have any respect for their customers.

    Advice to Management

    Go back to the way it used to be. Compensate employees fairly for work earned and stop lying to them.


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