Helpdesk Response Reviews | Glassdoor

Helpdesk Response Reviews

Updated Apr 22, 2016

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Found 2 reviews

2.6
StarStarStarStarStar
0%
Recommend to a Friend
Marc Fairorth
0 Ratings
  1. "HDRI itself is not bad. It was the environment and the clients that were not good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - .NET Developer in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Helpdesk Response full-time for less than a year

    Pros

    Things can be very relaxed. Nothing moves fast around here. It is constant waiting for contracts and paperwork and somebody to give the okay before any work gets done. If you like this kind of thing then you fit right in. Otherwise, you just end up frustrated. The CEO is very friendly and approachable.

    Cons

    Senior management- Many feel they have earned their spot and now get to kick back and let the newbs figure things out. The clients. The clients are internal to the Veterans Affair department. HDRI builds software for them. These people believe they are meant to get paid to not work. I had to hunt down clients just to get meetings. Some of them would tell me that 9am was too early but 3pm was too late. Otherwise they...

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    Advice to Management

    Fix the process of things taking forever just to get started. Developers need to be given their task and allowed to run with it and immediately start coding, not weeks or months later. Don't let clients walk all over you. If they are not interacting in the process for the products you are building for them, immediately address that and let them know its a problem and give them the boot if they don't fix it.

    Helpdesk Response2014-07-02
  2. "It's not bad"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Helpdesk Response for more than 3 years

    Pros

    Good food and entreating staff members

    Cons

    pay is quite low for what we do

    Helpdesk Response2016-04-22
Found 2 reviews