Question 1

Is Helpware a good company to work for?

Accepted Answer

Helpware has an overall rating of 4.6 out of 5, based on over 1,154 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 91% of employees would recommend working at Helpware to a friend and 76% have a positive outlook for the business. The best reviews about Helpware have been left by employees working as Tier-2 Support Representative, Customer Service Representative and Customer Service Representative (CSR).

Question 2

Does Helpware pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Helpware employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Helpware. This rating has improved by 5% over the last 12 months.

Question 3

How satisfied are employees working at Helpware?

Accepted Answer

91% of Helpware employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Helpware 4.5 out of 5 for work life balance, 4.6 for culture and values and 4.5 for career opportunities.

Question 4

What are the top reviewed jobs at Helpware?

Accepted Answer

Customer Service Representative (213), Customer Service Representative (CSR) (188), Customer Support Representative (94), Team Leader (24), Team Lead (19), Customer Service Agent (14), Sales Development Representative (SDR) (14), Video Analyst (13), Customer Support (11), Tier-2 Support Representative (11), Tier II (9), Recruiter (8), Customer Service Representative (CSR) II (7), Bilingual Customer Service Representative (6), Human Resources Administrator (6)

Question 5

What are the pros of working at Helpware according to real employee reviews?

Accepted Answer

"Being able to work from home" ((in 74 reviews)); "Hours are good and the people I work with are great." ((in 69 reviews)); "Company containing great teams full of professionals that know how to/ and will provide best of support services you can find online" ((in 46 reviews)); "Pay was great but about it" ((in 35 reviews)); "Great culture though and you are encouraged to listen to everyone around you." ((in 33 reviews))

Question 6

What are the cons of working at Helpware according to real employee reviews?

Accepted Answer

"Lack of help, upper management could’ve been better when it came to certain things." ((in 6 reviews)); "Not the best about time off." ((in 6 reviews))

Question 7

What are employees saying about Helpware layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Helpware layoffs and their outlook for job security at Helpware in 2026.

Question 8

What are the top reviewed Helpware locations?

Accepted Answer

Mount Sterling, Martinsville, Harrodsburg, Lexington-Fayette, Lexington, San Juan, McAllen, Bend, Orem, Saint Louis, New York, Tamuning, Gravel Switch, Morehead, Salyersville, Frankfort, Nicholasville, Cookeville, Los Angeles, San Francisco, Baltimore, Florida City, Kentucky, Puerto Rico, Egypt Lake-Leto, Remote

Helpware

Helpware reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

High salary, but a couple of cons

Easy onboarding and competitive pay, but late shifts possible

Supportive team with fast-paced, repetitive workload

Top companies for "Compensation and Benefits" near you

Jobs at Helpware