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      Inbound Call Experts

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      Inbound Call Experts reviews

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      3.1

      49% would recommend to a friend

      (52 total reviews)
      avatar

      Robert Deignan

      100% approve of CEO

      59% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.5

      Work/Life balance

      3.1

      Culture & values

      3.1

      Senior management

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      Inbound Call Experts has an employee rating of 3.1 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Inbound Call Experts employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      52 reviews
      2.0
      Jan 20, 2014

      Unfair business practicing company

      Senior tech
      Recommend
      CEO approval
      Business Outlook

      Pros

      They feed you lunch, and pay for your breaks. If your in sales you make good money lying to customers or scaring them into purchasing stuff.

      Cons

      No paid holidays, vacation time after a year, company is disorganized structurally, policies and protocols only apply if the managers and CEOs hate or like you the same applies to promotions, is a sales driven company, appears like a prymid scheme

      avatar
      Inbound Call Experts Response
      11y
      Thank you for expressing your concerns with working at Inbound Call Experts. We treat all employees with the same respect. Some earn more respect than others by becoming excellent employees. As far as promotions are concerned this is straight forward. Employees that work hard, work longer then there normal shift, follow directions and can show they can lead are typically rewarded with promotions and growth. This is no different than what would happen in other companies. Promotions go to the people that out work and perform others. This is a lesson that most will see when they go into another company or field of work. Promotions are just not handed out they are earned. I would encourage you to speak to your manager and see where you can improve, there is opportunity at Inbound Call Experts. I would encourage you to go after it.
      1.0
      Jan 6, 2015

      Shame on this company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job! Same scam artist Cashier Myricks, google him!

      Cons

      The owners of this company are professional SCAM Artist who Floss on Social Media!

      1.0
      Jul 25, 2014

      Bad

      Tier ii technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Set schedule (varies from person to person), Decent Pay for "tier 1" especially considering most of them have no idea how to use a computer let alone fix one, or write a proper sentence that makes sense. They offer free "food" (really cheap stuff, but it is better than nothing, although it is mostly designed to keep you at your desk working as you don't get a specified lunch break...you're expected to eat while on calls or in between calls)

      Cons

      Upper Management sucks, It is a call-center environment, employees are lied to and misled, turn-over rate is high because of those things, management doesn't even bat an eye when someone just walks out. Customers are lied to and because of that can get very agitated. They're a dishonest company who uses scare tactics and lies to bait in unsuspecting customers, especially the elderly who are easily taken advantage of. The majority of the company is sales people who don't know how to fix computers, but lie through their teeth to get a sale. The actual techs are overloaded, and machines often end up worse after they have been worked on than before. They implement company wide changes without informing their employees before they do it.

      avatar
      Inbound Call Experts Response
      11y
      Thank you for expressing your concerns with working at Inbound Call Experts and we wish your time at Inbound Call Experts was more rewarding. There are a few things that we would like to clear up. One, upper management has a job to do and management a lot of employees. These rules are not in place to irritate employees, but to give these employees the best possible chance and thriving in our environment. Yes, this is a call center environment. This is sated within the job application and all new employees get a tour of our building before they choose to work here. This should not be a surprise nor a con. We are an honest company that fixes thousands of computers each month. We work at providing a great work environment that our employees can thrive in. It is up to the employee to take the ball and run with it. We wish you the best in your future in devours
      Viewing 1 - 3 of 52 Reviews
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      ReviewsInbound Call Experts reviews

      Glassdoor has 53 Inbound Call Experts reviews submitted anonymously by Inbound Call Experts employees. Read employee reviews and ratings on Glassdoor to decide if Inbound Call Experts is right for you.