Incognito Software Systems Reviews | Glassdoor

Incognito Software Systems Reviews

Updated September 28, 2017
22 reviews

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2.7
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Stephane Bourque
15 Ratings

22 Employee Reviews

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  1. Helpful (4)

    "Nice company but not for sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Incognito Software Systems full-time

    Pros

    Friendly staff. Good location if you are in Vancouver. Small company part of a larger holding company. Not a target for an acquisition or takeover. A potential good spot except for sales for the graduating or 5 years or less employee of experience to work for.

    Cons

    No stability for sales staff. 75% turnover for Global Sales staff over the past 24-36 months. Not a professional sales environment. Poor sales leadership/leader. Leader is the root of their problems not the sales personnel. Fear does not produce results. Time for holding company to look in the mirror and remove the real problem and cause of disappointing results.
    Software products do not integrate well with each other or not at all. Company is not a leader but a poor follower. We will build it if they will buy it attitude which simply has never worked for success in the marketplace. Rudderless infighting between product management and the executive team produces poor development. Product offering is really only Cable centric not telco as management believes. They have dreams of becoming a much bigger player in the marketplace. Holding company Volaris does not have a real handle on what they really acquired. Plus holding company does not really understand sales cycles to major tier one players which can run 18-24 months. A mom & pop company that has high aspirations but is experiencing growing pains. They are a small niche company in a crowded consolidated marketplace competing with the bigger players which ultimately have the resources to win the majority of the time, especially in North America.

    Advice to Management

    With sales personnel turnover so high you are missing the real target, just look on who internally is calling the shots. Stop believing the product (s) will sell themselves. Put resources into making the products special and unique not also rans and average. Don't treat your customers like you are IBM or an Oracle, you're not and your client base will continue to push back or leave. You think your formula is working but it is flawed.


  2. "Amazing Compny!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time (More than 10 years)

    Pros

    Benefits are the best, perks include 7 hour work day, catered lunches, quarterly townhalls with food and open bar, monthly socials, team lunches and dinners, lots of vacation time, amazing technology (flat screens everywhere, macs, huge phone budget, great travel/expense policy, allowed to work from home, closed week between xmas and NYE, lots of fun activites like summer parties, playland, team building games... TV in lunch room, pool, foos, wii, massages, a massage chair/room - it just keeps going... Also great people! 10 and 20 year gifts (they are huge!)

    Cons

    - Better onboarding training is needed as the technology is highly complex.
    - More communication between departments

    Advice to Management

    Keep the current changes coming. Glad to see some freshness coming in and some of the old ways of doing things being phased out. Also glad to see some of the management team leaving although as some of the reviews here show they are not too happy about it... Incognito has always has so much potential, now it's time to realize it and move forward!

  3. Helpful (2)

    "A mixed bag. Hoping things are on the way up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time (More than 5 years)

    Pros

    Some of the 2017 reviews are a bit dramatic. There is a lot of good still:
    -Overall a great team
    -Flexible work hours and work from home available
    -Dog friendly, though not many left
    -Christmas office closure
    -Lots of perks
    -Good vacation policy
    -Fitness reimbursement and great benefits
    - Great place to start your career and learn

    Cons

    - A lack of long-term thinking that is confusing and affecting planning, not to mention demoralizing
    - Change isn’t always bad, but disagreements among executives and short-term thinking stymies anything from getting done
    -A lot of people have left recently and it's affected morale in a big way. Agree with previous reviews that management is not addressing this adequately.
    - Not a lot of room for advancement, particularly for people with intermediate experience or outside of Eng/Dev

    Advice to Management

    -Strategic long-term direction needs to be carefully considered and communicated
    -Direct managers and execs need to go to some kind of change management training. It’s unsettling to have so many senior people leave.
    - Staff are concerned about the amount of project tracking + what that info is being used for. Listen to them
    - Look at pathways for advancement
    -Keep the Christmas closure and perks that make Incognito great post-Volaris!


  4. Helpful (2)

    "Lots of positive and some negatives but overall a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time (More than 10 years)

    Pros

    - Fun environment
    - Great people
    - Very flexible with time management
    - Little pressure on staff
    - Good benefits
    - Growing
    - Tries to listen to the employees
    - Good growth opportunities as the company is growing and acquiring other companies

    Cons

    - Currently (2016-2017): Going through a restructuring process. Long time managers leaving as not comfortable with new rules and parent company
    - Currently: A bit of low morale due to the changes. Most of the people in this company have never gone through an acquisition

    Advice to Management

    Finish the restructuring as soon as possible and turn the page


  5. Helpful (6)

    "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time (More than 8 years)

    Pros

    - not an open office concept (for now)
    - flexible hours (for now)
    - paid Christmas week (for now)
    - Summer Fridays (for now)

    Cons

    - all recent comments are accurate except for the one that has the word "positive" in the review title
    - Jira stories have no requirements at all, but developers are expected to complete them
    - QA is expected to test with very little time, but are held accountable for any bugs that are missed
    - professional services are not empowered to succeed as they are heavily dependant on developers and QA
    - poor coordination between product managers and professional services, each side is looking to blame the other
    - impossible to succeed in sales because of the harsh quotas imposed on them
    - sales pipeline will eventually dry out, if not already
    - there is blaming in every department
    - watch your back regardless of position or department, it is unsafe everywhere
    - short term profitability is the basis for every decision
    - if a product is not making the numbers people will be fired
    - there is no transparency, long term strategy is not communicated
    - remaining senior management is never accountable, but direct reports are always at fault for setbacks or failures

    Advice to Management

    In the last 8 months things at Incognito have gone from "needs improvement" to "avoiding implosion". On the books, things may look better because 1/4 of the people have left including most of the senior management team. The only way to fix this is to replace the leaders in charge. Read the posts, there are two of them. Whatever has been put in place simply is not working out. We are at a tipping point. You really don't have time to wait and see how it is in year 2.


  6. Helpful (12)

    "The 2017 reviews don't lie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time (More than 5 years)

    Pros

    - Standard benefits (medical, dental, insurance).
    - STAR program for peers to recognize each other.
    - Week off between Christmas and New Year's, at company's discretion.
    - Summer Fridays program. You work an extra 45 minutes each day, and you get every second Friday off.
    - Company events.

    Cons

    - Employees have been leaving en masse (including Cs and VPs) since the new COO took control. So many that 1/5 of the company has departed and the number is quickly reaching 1/4.
    - The COO blames the drain on people who have not experienced an acquisition and who have not had to navigate change. However, Incognito was acquired in the fall of 2014 (3 years ago by Volaris Group, an operating group of Constellation Software) and the CEO led the staff through with little turnover or turmoil. In the past, staff have consistently changed and adapted to new tools, process and systems, and technologies. Pointing the finger at your employees only deflects from the root cause.
    - The fleeing did not begin until the COO was placed in charge over the CEO. The COO takes direction from the Communications & Media leader at Volaris. Together these 'leaders' use a dictatorial management style and, worse, neither have any integrity (evident in how they openly and inappropropriatly discusses firing individuals).
    - The CTO is unable to think in the moment and does not stand up for his staff. He is a follower, not a leader.
    - Training and education programs no longer exist. For example, a request for training directly related to newly dictated job requirements was returned with a 'Google it' response.
    - Company has shifted from solving problems for customers with innovative software to focusing on numbers (and how good the numbers look with less staff
    - Jobs are not being backfilled leaving existing staff to work harder as the
    deadlines and expectations do not shift.
    - Time tracking requirements for engineering and QA staff is non-industry standard.
    - No pension program (RRSP matching) or vacation carry over.

    Advice to Management

    When a ship is sinking, there is a point of no return where no matter the efforts you employ to right the ship, you are simply unable to. Before you reach that point, bring on proper leadership with actual experience in running and growing a business.

    Stop blaming staff for the problems. If you believe the reason for the exodus
    is due to trouble accepting change, then use some leadership skills and implement change management training. Keeping the knowledge and experience within the company is surely less costly (in dollars and expertise drain) than hiring and training new people.

    Take these reviews seriously. The people writing them are not disgruntled ex-employees. They are current members of staff who have no other anonymous method to communicate with you.


  7. Helpful (6)

    "Current staff: find another job, job seekers: do not apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time (More than 5 years)

    Pros

    - convenient
    - people on your team
    - flexible hours
    - Christmas office closure

    Cons

    - The company is being run by Volaris, They removed all authority from the CEO and assigned a COO to make all decisions
    - COO leads by fear. His behavior is erratic and depends on his mood.
    - COO is not accountable for the employee exodus. He blames it on long time employees who are not used to change. This is offensive.
    - COO loves to blame and criticize. He gossips behind your back to ruin your reputation. If you are not skilled at politics at deflecting blame, you will be the one who gets blamed. It is like musical chairs, only when Taps stops playing, you fall into an open grave instead of a nice comfy chair. Everybody has to play, whether you want to or not.
    - CTO avoids confrontation. He plays politics and pretends to be a nice guy, but he is actually deflecting blame and/or making himself look like a star. His sole purpose for existing in the company is to please the COO.
    - You are not safe until you are blessed by the COO, so if you are hired, be sure to kiss his ring (#MarlonBrando #Corleone)
    - Lots of overtime but no compensation
    - The company is outsourcing development
    - Everything is about profit. People don't matter.
    - 1/4 of the company has left
    - There is no sales team anymore.
    - There is no transparency. Information is kept hidden and locked away.
    - Promises are made, but never kept.
    - There are no career advancements paths.
    - Raises are minimal, sometimes you don't get any.

    Advice to Management

    Start with our core values. They are written on all our coffee cups; otherwise, throw away all the coffee cups. We have anger issues because we have to read them while sipping our lousy coffee. Stop the engagement surveys. They make things worse because you ignore everything we have told you the previous 3 years. Our employee review process is laughable. Here is a SMART goal that should be on the COO review scorecard: < 25 % employee attrition. It's a ridiculous metric, but sadly, he will not pass.

  8. Helpful (5)

    "Latest 2017 reviews say it all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Incognito Software Systems full-time

    Pros

    Great coworkers (but they're marching out)
    Perks (while they last)
    Good benefits
    Great vacation packages
    Location close to transit hub

    Cons

    All the 2017 reviews are spot on. Not much to add.

    So many departures and no solutions in sight.

    Leadership at Volaris is slowly chewing up and spitting out the heart of the company including everything that brought previous success. This is a sinking ship.

    Handling of the re-org resulted in many good people losing trust of the executive. Talk of transparency is all just window dressing.

    Recent COO statements to the company about how there hasn't been change in a long time are insulting and tone deaf. It shows he doesn't have a clue about the industry or any respect for the company's story.

    Advice to Management

    Either get new management or come clean with the agenda. You won't survive much longer with status quo.


  9. Helpful (1)

    "I got a soft spot for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Vancouver, BC (Canada)
    Former Employee - Engineer in Vancouver, BC (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Incognito Software Systems full-time (More than 5 years)

    Pros

    - Some great managers who don't micro-manage and allow the underlings to shine
    - Great company for developing your skill-set
    - The people here are the best

    Cons

    - Some horrible managers as well :(
    - Volaris, the parent company, is making some questionable changes in management

    Advice to Management

    Maybe let the company operate as it did before. Isn't it strange how people are leaving the company quicker than ever before? #MIGA (Make Incognito Great Again)


  10. Helpful (6)

    "Company is being destroyed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Incognito Software Systems full-time

    Pros

    Good benefits
    Nice perks such as the week between Christmas and New Year's extra vacation time
    Good location

    Cons

    Large push to outsourcing.
    New COO forced in by parent company, undercutting and undermining the CEO.
    Some managers are deluded and cannot see the destruction happening (see the review from Aug 20).
    Shrinking
    The core values are a joke. There are 5 of them, none of which are true anymore.
    Management paying lip service to "listening to employees". Sure there's been engagement surveys, but little happens in response to them.
    Management does not appear to be doing anything to counteract the bleeding of senior employees.

    Advice to Management

    The company was doing well, even post-acquisition (was a shining star within the parent company, acquisition was 3 years ago), until the new COO was installed. Since then, the company has been plummeting. The parent company should stop micromanaging and let the company do its thing.


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