Index Exchange Reviews | Glassdoor

Index Exchange Reviews

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Found 111 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
85%
Approve of CEO
Index Exchange CEO Andrew Casale
Andrew Casale
95 Ratings
Pros
  • "Everyone works hard but has a great work life balance(in 12 reviews)

  • "Index Exchange is somewhere that you can bring your whole self to work(in 10 reviews)

Cons
  • "Growing pains with building out upper management, though there has been definite progress in the last 6 months(in 14 reviews)

  • "Young inexperienced managers and lack of senior managers and developers, work life balance is a joke, the culture is to work long hours(in 5 reviews)

More Pros and Cons
  1. Featured Review

    "Growth in true value"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    - Transparent company wide goals are shared from the top to bottom with clear and insightful feedback on performance. - Driven employees that want to grow with the company and put in extra hours to provide quality service to our publishers. - Industry leading technology that challenges duopoly giants in the exchange.

    Cons

    - Sell side and eng. silos still exist but there are more efforts to keep both sides more in the know about product progress.

    Advice to Management

    Continue to put our company's goals and values first!

    Index Exchange Response

    April 6, 2018VP, Human Resources

    Thank you very much for this review. Our team is doing remarkable things - and we love hearing that we're doing well on the transparency front. Intentions there are always good but execution isn't always perfect as we try to do so many things at once as we scale globally at a rapid ...

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  2. "A company who believes in their employees"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than 2 years

    Pros

    I have a fairly long job history so I'm not a first time worker. I've also worked in a variety of fields from not for profits to finance and startups. I'm not upper management. I state this all because this is by far the only company I have worked for where my experience and skills were uniquely valued. I am listened to and respected and that to be the case across the board. IX truly values people's skill sets and...

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    Cons

    Still growing so there are odd space issues that are being patched until we get larger locations but they are acutely aware of it and are active in keeping everyone as happy as they can.

    Advice to Management

    You'e heading in the right direction! Keep going!

  3. Helpful (6)

    "The perks are insane, but everything else is insanely BAD."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Team in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Index Exchange full-time for more than 2 years

    Pros

    - Smart people on most teams that care about their job - Incredible events for clients and partners, parties just for employees, lavish offsites, etc. - Very cool branded swag

    Cons

    - I've worked at tech companies in the past that have actual culture and values. Coming here was like night and day. They think they have it, but they don't. - Politics and cliques galore - Your experience here is entirely dependent upon which team you work on and who you report to - Exponential growth means absolutely no on-boarding process. Instead of employees being enlivened by your desire to learn and...

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    Advice to Management

    The only people who can do anything about any of the cons has always been the owners, but they "don't want to get involved in drama," and I assume still don't, because nothing has changed. Unfortunately, this is part of owning a company. There's a difference between a boss and a leader and this is why.

  4. Helpful (5)

    "No Transparency Here"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Index Exchange full-time for more than 2 years

    Pros

    Some of the people at IX are great and full of knowledge!

    Cons

    IX is a toxic work environment, don't work here if you care about,your career or your mental health. Over the last year, IX grew, constantly adding headcount. With this growth, came pains. They are not able to scale, and as a result, the teams are thrown into complete disarray. This, mixed with a lack of trust, created an environment full of tension, cliques, and gossip.

    Advice to Management

    Instead of constantly telling your employees to be comfortable with change, embrace your own key value. Transparency.

    Index Exchange Response

    February 20, 2019Senior Director of Recruiting

    Thank you for taking the time to provide feedback on our glass door page. We take all feedback very seriously and view it as a way to grow and develop as an organization. We are going through a period of growth and with that comes changes. To ensure we support our employees through ...

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  5. Helpful (11)

    "No Trust"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Index Exchange full-time for more than 2 years

    Pros

    Not much at this point

    Cons

    - Don't believe the recent positive posts -- the HR / management team asked people to post and post themselves -- look at the overall trend of the score, it plummeted this year and that is accurate - I don't trust management anymore, they've been shady about things internally and we've broken trust with our customers - Customers no longer trust us, which is a terrible place to be - No vision on how to escape...

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    Advice to Management

    - Be truthful, with employees and customers

    Index Exchange Response

    February 20, 2019Senior Director of Recruiting

    Thank you for taking the time to provide this feedback. We have absolutely gone through massive growth (and subsequent growing pains) in recent years, which we've actively been working to address through new executive hires and initiatives launching this year, such as new training ...

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  6. Helpful (1)

    "Have Never Loved a Company More"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    Describing how great working at Index Exchange is has always been challenging for me because unless you work there, you truly do not understand how special it is. What makes it special? The people. Index tends to hire similar personalities that represent a culture of generosity and humbleness and those people come together to create an extremely unique working environment where people work extra hard because they...

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    Cons

    I have nothing negative to say about Index Exchange.

    Advice to Management

    Thank you for genuinely caring about your employees.

  7. "It's clearly, simply, the best work environment I've ever been in."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    Vision, Culture, Future path

    Cons

    Growing pains of any other successful company.

    Index Exchange Response

    April 13, 2018VP, Human Resources

    Wow, thank you for this lovely review. We love to hear that our being very intentional about creating the right environment for employee success is having the desired effect! Please do flag if there are any growing pains that get in the way of your success. Thanks again, Dorothy

  8. "Supportive Work Environment"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time

    Pros

    - Very supportive of working parents - Innovative and at the forefront of industry technology - Actively working to make things more organised and function better for employees and customers

    Cons

    - Typical growing pains - Would benefit for more hires from the industry to get diverse opinions when it comes to decision making

    Advice to Management

    - Would like to see a true C-Suite in senior leadership.

  9. "IX cares about it's people AND the industry"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than 2 years

    Pros

    - Innovative company looking to better the ad tech space - The company is in it for the long hall, not a quick sale. - The company genuinely cares about it's employees. People come to work here to have a career, not as a stepping stone for another move. - The culture and environment is extremely warm and welcoming. Everyone works hard but has a great work life balance.

    Cons

    - We are starting to outgrow our space, but we will be moving locations within the next year. I'm happy to say that is the only con.

    Advice to Management

    Keep doing what you are doing. It's inspiring to watch the company expand, and I'm ecstatic to be part of the company.

    Index Exchange Response

    April 3, 2018VP, Human Resources

    Thank you for this lovely review. We're delighted to see employees feeling this way about the positive growth environment every Indexer helps us build every day. And we do care a great deal about each other - so much so that I do feel obligated to mention that we're still working ...

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  10. "Making the right bets"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than 2 years

    Pros

    - Great executive team who has a clear vision to where ad tech is going - Exceptional Support and Engineering talent who collaborates on complex tech problems. - Amazing tech and infrastructure - Fun atmosphere - High caliber clients from the largest publishers in the world - Innovative work on display, mobile and video ad formats I've worked at several exchanges and this is the only truly honest player in ad...

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    Cons

    - We need more people to join our team

    Advice to Management

    NA, keep doing what you're doing

    Index Exchange Response

    March 8, 2018VP, Human Resources

    Thank you for sharing your perspective. While I'm proud to agree with you on all points, like any rapidly scaling company, we have a running list of issues we're working through resolving as well. Duly noted on the need for more people. The list of 40+ open jobs includes 2 Recruiters ...

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Found 111 reviews