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Index Exchange

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Index Exchange

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Index Exchange Reviews

Updated Jul 7, 2022

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Found 186 of over 210 reviews
4.4
83% Recommend to a Friend
Index Exchange President & CEO Andrew Casale
97% Approve of CEO

Found 183 of over 210 reviews

4.4
83%
Recommend to a Friend
97%
Approve of CEO
Index Exchange President & CEO Andrew Casale
Andrew Casale
144 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee

    Good Company and Benefits

    Sep 30, 2021 - Anonymous Employee in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits right off the bat.

    Cons

    Pay needs to be more competitive.

    Be the first to find this review helpful
  2. 4.0
    Current Employee

    Pretty great company to work for

    May 31, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people and benefits are really the best parts about working at Index. From the top down, they care about you as an individual. The CEO leads a weekly all-hands which is beneficial for transparency and overall communication. The health insurance is second to none. The compensation is above average. Everyone you work with is smart, friendly and reliable. Over it's a great company.

    Cons

    Lots of red tape and processes to get things done. They move at a methodically slow pace, which may indeed be beneficial in the long run... but in AdTech I feel you need to be more agile and accomplish quick wins while still going for your "industry changing" product.

    Be the first to find this review helpful
  3. 5.0
    Current Employee, less than 1 year

    Love the company!

    Jul 18, 2021 - Software Engineer in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Index exchange is great! everyone is super friendly!

    Cons

    Not much, haven't really experienced any cons

    Be the first to find this review helpful

    Index Exchange Response

    Sr. Director, Engineering

    Thank you for the response! Boston is a big area of investment for us, and we’re looking to keep growing our Engineering presence there. Let us know if you have any referrals! Chris K, VPE

  4. 2.0
    Former Employee

    Don't settle for this place

    May 2, 2021 - Not Disclosing 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have to potential to get help and reset

    Cons

    Untrustworthy, unstable, lots of turnover, unskilled staff

    7 people found this review helpful
  5. 4.0
    Current Employee, more than 1 year

    Understands and appreciates the role of an EA as partner

    May 6, 2021 - Executive Assistant in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IX values its executive assistants. You work closely with the executive and their direct reports to establish and understand goals and priorities and partner with them to succeed. Project management is a core component of the job role. Continued success and growth even during a pandemic. Constant and updated communication.

    Cons

    Lots of building and growing going on which sometimes leads to lack of communication and hiccups. Nothing unfamiliar with this stage of growth.

    1 person found this review helpful
  6. 2.0
    Current Employee, more than 3 years

    An Inefficient Exchange

    Apr 21, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    • Health Care (fully covered for employees and family members), • 401K match up to 5% • 4 weeks vacation to start, 5 weeks for employees at 5 years and up

    Cons

    • Changed the unlimited sick day policy DURING Covid to only 12 days (makes no sense to change during a pandemic for illness that takes 14 days to recover from). • Products are behind competitors. The company is playing catch up because leadership was heavily focused on non-revenue driving initiatives for the past 4 years. • Company believes in operating extremely lean and is proud of this fact. However, what they fail to understand, is that they have not built out the tools, training, and processes to handle a lean structure. This has led to overworked, unhappy employees. • Equity plan-vests over 4 years but if you leave before 5, you lose everything (even if its fully vested).

    Continue reading
    12 people found this review helpful
  7. 4.0
    Current Employee

    Great Entry Level Position

    Dec 2, 2020 - Buyer Services Coordinator in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Given autonomy and independence relatively early on once you prove your understanding

    Cons

    There is a large learning curve

    Be the first to find this review helpful
  8. 3.0
    Former Employee

    Great place to learn and gain technical accumen

    Aug 17, 2020 - Senior Solutions Consultant in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    great team, resources to learn and advance career

    Cons

    -silo'd, not concrete career growth

    Be the first to find this review helpful
  9. 2.0
    Former Employee, more than 5 years

    On a slippery slope but salvageable with divine intervention

    May 21, 2020 - Client Facing Team 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits (401K match, vacation policy, maternity leave). Strong technical infrastructure. Good sense of culture (though harder for a new or remote employee to tap into).

    Cons

    For a company that promotes transparency one cannot help but feel shadiness in every corner. Big announcements that should be rolled out in phases get announced last minute (deprecation of entire teams, the firing of team leads, changes to processes, big product announcements), with little to no heads up. When asked for help in rolling out these changes, executive leadership will leave rollout and communication to the client-facing individuals with little to no support but will then get frustrated when individuals are still confused months later. They'll ask for feedback on changes implemented but won't do anything with it. It's not uncommon for the conversation, "Hey, did you know XX got let go a few weeks ago?" to occur among employees. For the past couple years, goals and quotas haven't been announced until halfway through the relevant quarter. It's worrying that the past year has seen many key departures, mostly former-champions of the company. Everyone has at least 3x the book of business they can actually support as replacements for those departures have yet to be filled and orphaned clients get redistributed to the remaining team members. The actual tools are awfully outdated, hindering the quality and speed of support to clients. Every year the teams surface requests to MGMT on suggestions that should be made to the interface and back-end resources to better their day to day but 95% of those get ignored and appear to not be deemed a priority by executives. These concerns have been bubbled up to upper management repeatedly and it's evident that they paint a different picture of the true morale to their own higher ups. Though the benefits are great, monetary compensation is below tech industry average.

    Continue reading
    10 people found this review helpful
  10. 5.0
    Current Employee, more than 1 year

    1 year in, so far so good!

    Apr 23, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very talented teams, amazing clients and product, being with a true market leader. Stocked kitchens, catered lunches, fully paid health benefits. Very transparent and "down to earth" leadership.

    Cons

    They have been around for a while, with little growth but now are in hyper growth. Lots of growing pains that any startup will go through, but on the plus side, great technology, established A-lister clients and no debt.

    1 person found this review helpful
Viewing 1 - 10 of 183 Reviews
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Index Exchange Reviews FAQs

Index Exchange has an overall rating of 4.4 out of 5, based on over 210 reviews left anonymously by employees. 83% of employees would recommend working at Index Exchange to a friend and 78% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Index Exchange employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Index Exchange. This rating has improved by 9% over the last 12 months.

83% of Index Exchange employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Index Exchange 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Index Exchange to be career development, benefits, culture and the cons to be senior leadership, compensation, management.

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Glassdoor has 210 Index Exchange reviews submitted anonymously by Index Exchange employees. Read employee reviews and ratings on Glassdoor to decide if Index Exchange is right for you.