Index Exchange Reviews

Pros

Good benefits right off the bat.

Cons

Pay needs to be more competitive.

Pros

The people and benefits are really the best parts about working at Index. From the top down, they care about you as an individual. The CEO leads a weekly all-hands which is beneficial for transparency and overall communication. The health insurance is second to none. The compensation is above average. Everyone you work with is smart, friendly and reliable. Over it's a great company.

Cons

Lots of red tape and processes to get things done. They move at a methodically slow pace, which may indeed be beneficial in the long run... but in AdTech I feel you need to be more agile and accomplish quick wins while still going for your "industry changing" product.

Pros

Index exchange is great! everyone is super friendly!

Cons

Not much, haven't really experienced any cons

Pros

They have to potential to get help and reset

Cons

Untrustworthy, unstable, lots of turnover, unskilled staff

Pros

IX values its executive assistants. You work closely with the executive and their direct reports to establish and understand goals and priorities and partner with them to succeed. Project management is a core component of the job role. Continued success and growth even during a pandemic. Constant and updated communication.

Cons

Lots of building and growing going on which sometimes leads to lack of communication and hiccups. Nothing unfamiliar with this stage of growth.

Pros

• Health Care (fully covered for employees and family members), • 401K match up to 5% • 4 weeks vacation to start, 5 weeks for employees at 5 years and up

Cons

• Changed the unlimited sick day policy DURING Covid to only 12 days (makes no sense to change during a pandemic for illness that takes 14 days to recover from). • Products are behind competitors. The company is playing catch up because leadership was heavily focused on non-revenue driving initiatives for the past 4 years. • Company believes in operating extremely lean and is proud of this fact. However, what they fail to understand, is that they have not built out the tools, training, and processes to handle a lean structure. This has led to overworked, unhappy employees. • Equity plan-vests over 4 years but if you leave before 5, you lose everything (even if its fully vested).

Pros

Given autonomy and independence relatively early on once you prove your understanding

Cons

There is a large learning curve

Pros

great team, resources to learn and advance career

Cons

-silo'd, not concrete career growth

Pros

Benefits (401K match, vacation policy, maternity leave). Strong technical infrastructure. Good sense of culture (though harder for a new or remote employee to tap into).

Cons

For a company that promotes transparency one cannot help but feel shadiness in every corner. Big announcements that should be rolled out in phases get announced last minute (deprecation of entire teams, the firing of team leads, changes to processes, big product announcements), with little to no heads up. When asked for help in rolling out these changes, executive leadership will leave rollout and communication to the client-facing individuals with little to no support but will then get frustrated when individuals are still confused months later. They'll ask for feedback on changes implemented but won't do anything with it. It's not uncommon for the conversation, "Hey, did you know XX got let go a few weeks ago?" to occur among employees. For the past couple years, goals and quotas haven't been announced until halfway through the relevant quarter. It's worrying that the past year has seen many key departures, mostly former-champions of the company. Everyone has at least 3x the book of business they can actually support as replacements for those departures have yet to be filled and orphaned clients get redistributed to the remaining team members. The actual tools are awfully outdated, hindering the quality and speed of support to clients. Every year the teams surface requests to MGMT on suggestions that should be made to the interface and back-end resources to better their day to day but 95% of those get ignored and appear to not be deemed a priority by executives. These concerns have been bubbled up to upper management repeatedly and it's evident that they paint a different picture of the true morale to their own higher ups. Though the benefits are great, monetary compensation is below tech industry average.

Pros

Very talented teams, amazing clients and product, being with a true market leader. Stocked kitchens, catered lunches, fully paid health benefits. Very transparent and "down to earth" leadership.

Cons

They have been around for a while, with little growth but now are in hyper growth. Lots of growing pains that any startup will go through, but on the plus side, great technology, established A-lister clients and no debt.