Index Exchange Reviews
Updated Jul 7, 2022
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
- Current Employees
- Part-time
- Contract
- Intern
- Full-time
- Freelance
- Worldwide
- United States - All Cities
- - New Jersey
- - Northern Mariana Islands
- - Alabama
- - Idaho
- - Utah
- - Illinois
- - Virginia
- - Missouri
- - New York State
- - Wisconsin
- - Arizona
- - Alaska
- - Michigan
- - Guam
- - Montana
- - Maine
- - Nebraska
- - Oklahoma
- - Kentucky
- - New Mexico
- - District of Columbia
- - Federated States of Micronesia
- - Wyoming
- - North Carolina
- - Texas
- - Hawaii
- - South Dakota
- - Mississippi
- - American Samoa
- - Puerto Rico
- - Vermont
- - Minnesota
- - Arkansas
- - West Virginia
- - Tennessee
- - Indiana
- - Ohio
- - California
- - New Hampshire
- - Colorado
- - Virgin Islands
- - Connecticut
- - Palau
- - Iowa
- - Nevada
- - Louisiana
- - Washington State
- - Kansas
- - Rhode Island
- - Oregon
- - Pennsylvania
- - Maryland
- - Florida
- - Massachusetts
- - South Carolina
- - Georgia
- - North Dakota
- - Delaware
- - Remote
- Canada - All Cities
- - Alberta
- - British Columbia
- - Manitoba
- - New Brunswick
- - Newfoundland and Labrador
- - Nova Scotia
- - Ontario
- - Prince Edward Island
- - Quebec
- - Saskatchewan
- - Yukon
- - Northwest Territories
- - Nunavut
- - Remote
- Australia - All Cities
- - Australian Capital Territory
- - New South Wales
- - Northern Territory
- - Queensland
- - South Australia
- - Tasmania
- - Victoria
- - Western Australia
- - Remote
- Germany - All Cities
- - Baden-Wurttemberg
- - Bavaria
- - Bremen
- - Hamburg
- - Hesse
- - Lower Saxony
- - North Rhine-Westphalia
- - Rhineland-Palatinate
- - Saarland
- - Schleswig-Holstein
- - Brandenburg
- - Mecklenburg-Western Pomerania
- - Saxony
- - Saxony-Anhalt
- - Thuringia
- - Berlin
- - Heimarbeit
- Singapore - All Cities
- - Central
- - East
- - North
- - North-East
- - West
- - Remote
- United Kingdom - All Cities
- - England
- - Northern Ireland
- - Scotland
- - Wales
- - Remote
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian

Found 183 of over 210 reviews
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Top Review Highlights by Sentiment
- "In about 7 months that I worked at Index, I went through 4 managers, 2 of which were fired within weeks of each other and one who quit." (in 6 reviews)
- Current Employee★★★★★
Good Company and Benefits
Sep 30, 2021 - Anonymous Employee in New York, NYRecommendCEO ApprovalBusiness OutlookPros
Good benefits right off the bat.
Cons
Pay needs to be more competitive.
- Current Employee★★★★★
Pretty great company to work for
May 31, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
The people and benefits are really the best parts about working at Index. From the top down, they care about you as an individual. The CEO leads a weekly all-hands which is beneficial for transparency and overall communication. The health insurance is second to none. The compensation is above average. Everyone you work with is smart, friendly and reliable. Over it's a great company.
Cons
Lots of red tape and processes to get things done. They move at a methodically slow pace, which may indeed be beneficial in the long run... but in AdTech I feel you need to be more agile and accomplish quick wins while still going for your "industry changing" product.
- Current Employee, less than 1 year★★★★★
Love the company!
Jul 18, 2021 - Software Engineer in Boston, MARecommendCEO ApprovalBusiness OutlookPros
Index exchange is great! everyone is super friendly!
Cons
Not much, haven't really experienced any cons
Thank you for the response! Boston is a big area of investment for us, and we’re looking to keep growing our Engineering presence there. Let us know if you have any referrals! Chris K, VPE
- Former Employee★★★★★
Pros
They have to potential to get help and reset
Cons
Untrustworthy, unstable, lots of turnover, unskilled staff
- Current Employee, more than 1 year★★★★★
Understands and appreciates the role of an EA as partner
May 6, 2021 - Executive Assistant in New York, NYRecommendCEO ApprovalBusiness OutlookPros
IX values its executive assistants. You work closely with the executive and their direct reports to establish and understand goals and priorities and partner with them to succeed. Project management is a core component of the job role. Continued success and growth even during a pandemic. Constant and updated communication.
Cons
Lots of building and growing going on which sometimes leads to lack of communication and hiccups. Nothing unfamiliar with this stage of growth.
- Current Employee, more than 3 years★★★★★
Pros
• Health Care (fully covered for employees and family members), • 401K match up to 5% • 4 weeks vacation to start, 5 weeks for employees at 5 years and up
Cons
• Changed the unlimited sick day policy DURING Covid to only 12 days (makes no sense to change during a pandemic for illness that takes 14 days to recover from). • Products are behind competitors. The company is playing catch up because leadership was heavily focused on non-revenue driving initiatives for the past 4 years. • Company believes in operating extremely lean and is proud of this fact. However, what they fail to understand, is that they have not built out the tools, training, and processes to handle a lean structure. This has led to overworked, unhappy employees. • Equity plan-vests over 4 years but if you leave before 5, you lose everything (even if its fully vested).
Continue reading - Current Employee★★★★★
Great Entry Level Position
Dec 2, 2020 - Buyer Services Coordinator in New York, NYRecommendCEO ApprovalBusiness OutlookPros
Given autonomy and independence relatively early on once you prove your understanding
Cons
There is a large learning curve
- Former Employee★★★★★
Great place to learn and gain technical accumen
Aug 17, 2020 - Senior Solutions Consultant in New York, NYRecommendCEO ApprovalBusiness OutlookPros
great team, resources to learn and advance career
Cons
-silo'd, not concrete career growth
- Former Employee, more than 5 years★★★★★
On a slippery slope but salvageable with divine intervention
May 21, 2020 - Client Facing TeamRecommendCEO ApprovalBusiness OutlookPros
Benefits (401K match, vacation policy, maternity leave). Strong technical infrastructure. Good sense of culture (though harder for a new or remote employee to tap into).
Cons
For a company that promotes transparency one cannot help but feel shadiness in every corner. Big announcements that should be rolled out in phases get announced last minute (deprecation of entire teams, the firing of team leads, changes to processes, big product announcements), with little to no heads up. When asked for help in rolling out these changes, executive leadership will leave rollout and communication to the client-facing individuals with little to no support but will then get frustrated when individuals are still confused months later. They'll ask for feedback on changes implemented but won't do anything with it. It's not uncommon for the conversation, "Hey, did you know XX got let go a few weeks ago?" to occur among employees. For the past couple years, goals and quotas haven't been announced until halfway through the relevant quarter. It's worrying that the past year has seen many key departures, mostly former-champions of the company. Everyone has at least 3x the book of business they can actually support as replacements for those departures have yet to be filled and orphaned clients get redistributed to the remaining team members. The actual tools are awfully outdated, hindering the quality and speed of support to clients. Every year the teams surface requests to MGMT on suggestions that should be made to the interface and back-end resources to better their day to day but 95% of those get ignored and appear to not be deemed a priority by executives. These concerns have been bubbled up to upper management repeatedly and it's evident that they paint a different picture of the true morale to their own higher ups. Though the benefits are great, monetary compensation is below tech industry average.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Very talented teams, amazing clients and product, being with a true market leader. Stocked kitchens, catered lunches, fully paid health benefits. Very transparent and "down to earth" leadership.
Cons
They have been around for a while, with little growth but now are in hyper growth. Lots of growing pains that any startup will go through, but on the plus side, great technology, established A-lister clients and no debt.
Index Exchange Reviews FAQs
Index Exchange has an overall rating of 4.4 out of 5, based on over 210 reviews left anonymously by employees. 83% of employees would recommend working at Index Exchange to a friend and 78% have a positive outlook for the business. This rating has improved by 5% over the last 12 months.
83% of Index Exchange employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Index Exchange 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Index Exchange to be career development, benefits, culture and the cons to be senior leadership, compensation, management.
Popular Careers with Index Exchange Job Seekers
Work at Index Exchange? Share Your Experiences

Index Exchange Response
Sr. Director, Engineering