Index Exchange Reviews

Updated May 21, 2020

To filter reviews, or .
3.8
62%
Recommend to a Friend
86%
Approve of CEO
Index Exchange President & CEO Andrew Casale
Andrew Casale
114 Ratings
Pros
  • "Fair compensation, great work-life balance(in 18 reviews)

  • "Benefits - Free lunch on Friday, stocked kitchen with drinks, great medical insurance programs, gym reimbursements, commuter benefits program, etc(in 14 reviews)

Cons
  • "Growing pains of any other successful company(in 16 reviews)

  • "IX is a toxic work environment, don't work here if you care about,your career or your mental health(in 7 reviews)

More Pros and Cons
  1. "1 year in, so far so good!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    Very talented teams, amazing clients and product, being with a true market leader. Stocked kitchens, catered lunches, fully paid health benefits. Very transparent and "down to earth" leadership.

    Cons

    They have been around for a while, with little growth but now are in hyper growth. Lots of growing pains that any startup will go through, but on the plus side, great technology, established A-lister clients and no debt.

  2. Helpful (5)

    "On a slippery slope but salvageable with divine intervention"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Facing Team 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Index Exchange full-time for more than 5 years

    Pros

    Benefits (401K match, vacation policy, maternity leave). Strong technical infrastructure. Good sense of culture (though harder for a new or remote employee to tap into).

    Cons

    For a company that promotes transparency one cannot help but feel shadiness in every corner. Big announcements that should be rolled out in phases get announced last minute (deprecation of entire teams, the firing of team leads, changes to processes, big product announcements), with little to no heads up. When asked for help in rolling out these changes, executive leadership will leave rollout and communication to the client-facing individuals with little to no support but will then get frustrated when individuals are still confused months later. They'll ask for feedback on changes implemented but won't do anything with it. It's not uncommon for the conversation, "Hey, did you know XX got let go a few weeks ago?" to occur among employees. For the past couple years, goals and quotas haven't been announced until halfway through the relevant quarter. It's worrying that the past year has seen many key departures, mostly former-champions of the company. Everyone has at least 3x the book of business they can actually support as replacements for those departures have yet to be filled and orphaned clients get redistributed to the remaining team members. The actual tools are awfully outdated, hindering the quality and speed of support to clients. Every year the teams surface requests to MGMT on suggestions that should be made to the interface and back-end resources to better their day to day but 95% of those get ignored and appear to not be deemed a priority by executives. These concerns have been bubbled up to upper management repeatedly and it's evident that they paint a different picture of the true morale to their own higher ups. Though the benefits are great, monetary compensation is below tech industry average.

    Continue reading
  3. Helpful (3)

    "Don't be fooled by the surface perks. Toxic, unhealthy work environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    4 wks-vacation days (tho you're "on call" during most of them), snacks/catering, new computer equipment/technology, free health benefits, very strong engineering team, CEO is A+

    Cons

    very hierarchical and gossipy, mean girls/ high school mentality, NO trust or transparency in anyway, make v. strange/rash decisions about firing people without explanation or sound reasoning and then promote whoever is left, salaries low for industry by a lot ( they try to hide it), work atmosphere is always suspicious and anxiety very high, HR group is a complete mess- recruiting in US is embarrassing and unprofessional (feedback from current candidates), HR "leaders" except learning/development team are not trustworthy, incompetent, unqualified and generally not good people ( I worry about their decision making abilities), little room for advancement unless you're a favorite, they're having a hard time scaling the business as it grows, too many fake insincere people, “because I said so” decision rationale, bad work/life balance

    Continue reading

    Index Exchange Response

    May 18, 2020Senior Director of Recruiting

    Thank you for taking the time to write a review and for sharing your perspective. We encourage you to speak to your immediate manager or ELT member regarding your experience and how to improve it. It’s important for all of our employees to feel supported and have a voice, and working with their manager or ELT member is the first step. We are here to support you and ensure you are working in an environment that is positive, supportive and allows you to be yourself at work. At Index Exchange, we take feedback seriously and have numerous vehicles to facilitate it including 1:1s, employee surveys and open dialogue sessions to understand the employee experience and where improvements are necessary. Like any growing company, we have opportunities to improve and we’re committed to doing so.

  4. Helpful (5)

    "Overworked, understaffed, fire people without addressing the problem."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Index Exchange full-time for less than a year

    Pros

    A leading online ad exchange, benefits are very competitive, 4 weeks vacation is nice. Global company with a great rich.

    Cons

    In about 7 months that I worked at Index, I went through 4 managers, 2 of which were fired within weeks of each other and one who quit. People who were here for about a year on the same team went through six. The GSC team is terribly understaffed, overwhelmed, with low morale, and management is doing nothing to address this. Support for older products has been dropped, yet the newer products lack critical features to support them. Create clear SLAs for the GSC team, GSC cannot be expected to respond to clients immediately on things that require time to investigate, especially when they are overwhelmed with other work. Decided to switch from Jira to Salesforce, Salesforce is for sales people, not support.

    Continue reading

    Index Exchange Response

    April 1, 2020Senior Director of Recruiting

    Thank you for your comment. We recognize that we have opportunities to improve our Services organization and are committed to doing so. We are taking action to add experience to the team and re-evaluate internal processes to ensure we meet our clients’ expectations while providing rewarding careers for IXers. We are confident that these changes will make a positive and sustainable improvement for all.

  5. Helpful (1)

    "Pretty Amazing Experience So Far"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    A 5 star review for me is extremely rare, but here's why (at least on the team I'm in): - Friendly and environment where you can get to know your coworkers without having the constant pressure of "doing your job" like a robot every single day. Everyone that I have met at the company have been nothing but amazingly nice. - The work challenges you and pushes you to learn more about everything from the industry, all the way down to the technical implementation of the technology. The company offers tons of training on various topics and will ensure that they do their best to accommodate whatever it is you want to learn at the company. - Amazing benefits all around. From health, to commuter benefits, gym benefits, etc. - Pretty nice & modern office with higher than average equipment - Catered lunches - Lots of swag handed at a fun company events during the holidays - My team has been extremely supportive and it's the closest I've been to coworkers - Direct manager is willing to guide you through all of the questions you have and extremely patient when it comes to understanding adtech concepts. I work on a more technical team so it's important to know everything from a high level and deeper level

    Cons

    - Lower than average salary. Even though the initial offer is decent as a starting salary, after doing a bit more research, the salary for my current position at this company is MUCH lower than our core competitors. Even though the benefits are great, the salary is a LARGE part of why people stay. - Upper leadership (executive team and CEO) are great and extremely friendly. Probably some of the nicest people I have ever met. However, there's a HUGE disconnect between what upper leadership is trying to do holistically and the reality on the ground with the teams that actually execute. Leadership need to stop hiring more "managers" and "directors" and hire more people who actually do the work and gain feedback from them. - Office politics. There isn't THAT much and I don't believe there's anything there to hinder your career path or progression, but it can feel like certain people hold more authority in a room because of politics - The company is growing FAST and typical growing pains of a company are always challenging. Great for people who want to jump into opportunity, horrible for people who rely and are comfortable with a stable organizational structure. We've lost some extremely talented teammates because of this, but the company is doing great.

    Continue reading
  6. Helpful (7)

    "Would not recommend"

    2.0
    • Senior Management
    Former Employee - Decline to State 
    Doesn't Recommend
    No opinion of CEO

    I worked at Index Exchange full-time

    Pros

    Flexible work arrangements, good benefits and perks

    Cons

    Complete lack of psychological safety, pervasive culture of gossip, destroys any sense of trust among teams, no feedback, severely hierarchical, truly an isolating experience, its a shame that they bring in such talented people to just tear them down. Would echo other reviews that label this as a toxic work environment.

  7. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Development in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    IX hires amazing people Benefits Career opportunities Great technology Committed to innovating

    Cons

    Typical pain points of rapid growth.

  8. "Index Exchange is a great place to grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Index Exchange full-time for more than a year

    Pros

    Index Exchange is full of smart teams that are changing the shape of the industry. They manage growing pains effectively as they develop through the business cycle and it's pleasure to be on this journey.

    Cons

    Index culture is not exactly what it was previously. It feels a little artificial but they are making efforts to make sure employees are happy.

    Continue reading
  9. "Brave, forward thinking company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager, Analytics in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Index Exchange full-time

    Pros

    Great work enviornment and staff

    Cons

    Lack of training, and career path

    Continue reading
  10. "Culture has completely gone down"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Approves of CEO

    I have been working at Index Exchange full-time for more than 3 years

    Pros

    WFH Flexibility Snacks Health Benefits Growth

    Cons

    company culture has completely gone down

    Continue reading
Found 137 reviews