Index Exchange Reviews

Pros

Benefits (401K match, vacation policy, maternity leave). Strong technical infrastructure. Good sense of culture (though harder for a new or remote employee to tap into).

Cons

For a company that promotes transparency one cannot help but feel shadiness in every corner. Big announcements that should be rolled out in phases get announced last minute (deprecation of entire teams, the firing of team leads, changes to processes, big product announcements), with little to no heads up. When asked for help in rolling out these changes, executive leadership will leave rollout and communication to the client-facing individuals with little to no support but will then get frustrated when individuals are still confused months later. They'll ask for feedback on changes implemented but won't do anything with it. It's not uncommon for the conversation, "Hey, did you know XX got let go a few weeks ago?" to occur among employees. For the past couple years, goals and quotas haven't been announced until halfway through the relevant quarter. It's worrying that the past year has seen many key departures, mostly former-champions of the company. Everyone has at least 3x the book of business they can actually support as replacements for those departures have yet to be filled and orphaned clients get redistributed to the remaining team members. The actual tools are awfully outdated, hindering the quality and speed of support to clients. Every year the teams surface requests to MGMT on suggestions that should be made to the interface and back-end resources to better their day to day but 95% of those get ignored and appear to not be deemed a priority by executives. These concerns have been bubbled up to upper management repeatedly and it's evident that they paint a different picture of the true morale to their own higher ups. Though the benefits are great, monetary compensation is below tech industry average.

Pros

4 wks-vacation days (tho you're "on call" during most of them), snacks/catering, new computer equipment/technology, free health benefits, very strong engineering team, CEO is A+

Cons

very hierarchical and gossipy, mean girls/ high school mentality, NO trust or transparency in anyway, make v. strange/rash decisions about firing people without explanation or sound reasoning and then promote whoever is left, salaries low for industry by a lot ( they try to hide it), work atmosphere is always suspicious and anxiety very high, HR group is a complete mess- recruiting in US is embarrassing and unprofessional (feedback from current candidates), HR "leaders" except learning/development team are not trustworthy, incompetent, unqualified and generally not good people ( I worry about their decision making abilities), little room for advancement unless you're a favorite, they're having a hard time scaling the business as it grows, too many fake insincere people, “because I said so” decision rationale, bad work/life balance

Pros

A leading online ad exchange, benefits are very competitive, 4 weeks vacation is nice. Global company with a great rich.

Cons

In about 7 months that I worked at Index, I went through 4 managers, 2 of which were fired within weeks of each other and one who quit. People who were here for about a year on the same team went through six. The GSC team is terribly understaffed, overwhelmed, with low morale, and management is doing nothing to address this. Support for older products has been dropped, yet the newer products lack critical features to support them. Create clear SLAs for the GSC team, GSC cannot be expected to respond to clients immediately on things that require time to investigate, especially when they are overwhelmed with other work. Decided to switch from Jira to Salesforce, Salesforce is for sales people, not support.

Pros

A 5 star review for me is extremely rare, but here's why (at least on the team I'm in): - Friendly and environment where you can get to know your coworkers without having the constant pressure of "doing your job" like a robot every single day. Everyone that I have met at the company have been nothing but amazingly nice. - The work challenges you and pushes you to learn more about everything from the industry, all the way down to the technical implementation of the technology. The company offers tons of training on various topics and will ensure that they do their best to accommodate whatever it is you want to learn at the company. - Amazing benefits all around. From health, to commuter benefits, gym benefits, etc. - Pretty nice & modern office with higher than average equipment - Catered lunches - Lots of swag handed at a fun company events during the holidays - My team has been extremely supportive and it's the closest I've been to coworkers - Direct manager is willing to guide you through all of the questions you have and extremely patient when it comes to understanding adtech concepts. I work on a more technical team so it's important to know everything from a high level and deeper level

Cons

- Lower than average salary. Even though the initial offer is decent as a starting salary, after doing a bit more research, the salary for my current position at this company is MUCH lower than our core competitors. Even though the benefits are great, the salary is a LARGE part of why people stay. - Upper leadership (executive team and CEO) are great and extremely friendly. Probably some of the nicest people I have ever met. However, there's a HUGE disconnect between what upper leadership is trying to do holistically and the reality on the ground with the teams that actually execute. Leadership need to stop hiring more "managers" and "directors" and hire more people who actually do the work and gain feedback from them. - Office politics. There isn't THAT much and I don't believe there's anything there to hinder your career path or progression, but it can feel like certain people hold more authority in a room because of politics - The company is growing FAST and typical growing pains of a company are always challenging. Great for people who want to jump into opportunity, horrible for people who rely and are comfortable with a stable organizational structure. We've lost some extremely talented teammates because of this, but the company is doing great.

Pros

Index Exchange is full of smart teams that are changing the shape of the industry. They manage growing pains effectively as they develop through the business cycle and it's pleasure to be on this journey.

Cons

Index culture is not exactly what it was previously. It feels a little artificial but they are making efforts to make sure employees are happy.

Pros

Great work enviornment and staff

Cons

Lack of training, and career path

Pros

WFH Flexibility Snacks Health Benefits Growth

Cons

company culture has completely gone down