Intelicare Direct Reviews | Glassdoor

Intelicare Direct Reviews

Updated November 17, 2017
88 reviews

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2.9
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88 Employee Reviews

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Pros
  • Intelicare Direct is not your cookie cutter call center (in 8 reviews)

  • Plus you can bring your pets to work (in 4 reviews)

Cons
  • 30 min lunch only, cold bc ac stays on, toddlers can get loud & mandatory overtime (in 8 reviews)

  • 13-15 an hour for a Call Center job in Silicon Valley (in 6 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time

    Pros

    A lot of OT and great people to work with

    Cons

    not a lot of room to grow


  2. "GREAT PLACE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time (Less than a year)

    Pros

    flexible, pet friendly, child friendly, awesome people to work with and benefits

    Cons

    I currently have nothing bad to say

    Advice to Management

    You're all amazing!

  3. "Stay away from this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist II in San Diego, CA
    Current Employee - Customer Service Specialist II in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Intelicare Direct full-time (Less than a year)

    Pros

    You can bring your dog to work

    Cons

    Worst place to work at. Turn over rate is huge!! People get fired everyday. The campaigns they service are a scam!! Reoccurring charges for customers without knowledge of reoccurrence. Trained to lie to customers

    Advice to Management

    Find a better company to work for


  4. Helpful (1)

    "Change is not always good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative in San Diego, CA
    Current Employee - Member Care Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Intelicare Direct full-time (More than a year)

    Pros

    Benefits aren't bad, can bring ur kids here (if u don't mind a registered sex offender being around ur kid), can bring dogs (even if they have fleas)

    Cons

    This is NOT just customer service anymore, it is now telemarketing and ur always having to double check everyone else's work including hrs worked/paid/taken off for PSL and ur bonuses will reflect with those changes.

    Advice to Management

    Requirements can not be the same across all hours of the day. Stop trying to be such a fun environment and use that money ur using for Fun, to hire some outside people to help w the layout of the website/app. Give better incentives to actually want to work there. I can buy my own happy meal for 3 bucks.


  5. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time

    Pros

    Intelicare Direct is a wonderful company to work for, and I am so grateful to be a part of the team. The benefits are absolutely amazing as well as the great people you work alongside. It is a young company, so there is a lot of change but it keeps things exciting. The team feels like family after training, everyone comes together and works together smoothly and professionally.

    Cons

    Very busy environment, be ready to come into work and hit the ground running.

    Advice to Management

    Keep hiring great people and developing cool ideas!


  6. "Run if you can!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MCR in San Diego, CA
    Former Employee - MCR in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct full-time (Less than a year)

    Pros

    You can jump from team to team depending on your schedule.

    Cons

    I saw some reviews about the "amazing benefits" obviously is someone that never had good benefits before. Health insurance and Dental are below standards. Very expensive for employees to afford. There is a sense of dishonesty with this company, from the product they sell to the tons of law suits. I just got my check from a class action against intelicare Direct. If you want to have a career, this is not the place to start one. This is a temporary job until you find a better one.


  7. "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in San Jose, CA
    Former Employee - Call Center Representative in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct full-time (More than a year)

    Pros

    Free lunches during holidays, recognition for passing and high QA scores, Easy to get time off. Amazing co workers

    Cons

    No PTO or Vacation TO. Poor management. CEO lies to his employees for his own benefit. Hours cut short last minute. This place is a perfect example of nepotism.

    Advice to Management

    Take care of your employees! Let employees know they're going to be laid off in advance instead of laying them off the day of!

  8. "working at intelicare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct full-time

    Pros

    free food on holidays sometimes

    Cons

    bad leadership everywhere. Company does not help you to improve


  9. Helpful (1)

    "Micromanaging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative in San Diego, CA
    Current Employee - Member Care Representative in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time (More than a year)

    Pros

    Good vibes from the majority of the employees, decent benefits, easy to get overtime.

    Cons

    Changes in management have made the job micromanaged.

    Advice to Management

    Don't micromanage your employees and let the established management lead properly. You promoted them for a reason.


  10. Helpful (1)

    "Glad they closed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Las Vegas, NV
    Former Employee - Assistant Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct (More than a year)

    Pros

    It was a fun place, friendly environment

    Cons

    Unless you were one of managements favorites they turned on you, made up lies about you and your work ethic and would fire based on lies or just to save their own skin when it came to the CEO.

    Advice to Management

    Don't play into the favorite game. It's not high school anymore and the "popular crowd" was your biggest reason you failed!


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