Intelicare Direct Reviews | Glassdoor

Intelicare Direct Reviews

Updated August 14, 2017
84 reviews

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84 Employee Reviews

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Pros
  • Intelicare Direct is not your cookie cutter call center (in 8 reviews)

  • Plus you can bring your pets to work (in 4 reviews)

Cons
  • 30 min lunch only, cold bc ac stays on, toddlers can get loud & mandatory overtime (in 8 reviews)

  • 13-15 an hour for a Call Center job in Silicon Valley (in 6 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time

    Pros

    Intelicare Direct is a wonderful company to work for, and I am so grateful to be a part of the team. The benefits are absolutely amazing as well as the great people you work alongside. It is a young company, so there is a lot of change but it keeps things exciting. The team feels like family after training, everyone comes together and works together smoothly and professionally.

    Cons

    Very busy environment, be ready to come into work and hit the ground running.

    Advice to Management

    Keep hiring great people and developing cool ideas!


  2. "Run if you can!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MCR in San Diego, CA
    Former Employee - MCR in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct full-time (Less than a year)

    Pros

    You can jump from team to team depending on your schedule.

    Cons

    I saw some reviews about the "amazing benefits" obviously is someone that never had good benefits before. Health insurance and Dental are below standards. Very expensive for employees to afford. There is a sense of dishonesty with this company, from the product they sell to the tons of law suits. I just got my check from a class action against intelicare Direct. If you want to have a career, this is not the place to start one. This is a temporary job until you find a better one.

  3. "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in San Jose, CA
    Former Employee - Call Center Representative in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct full-time (More than a year)

    Pros

    Free lunches during holidays, recognition for passing and high QA scores, Easy to get time off. Amazing co workers

    Cons

    No PTO or Vacation TO. Poor management. CEO lies to his employees for his own benefit. Hours cut short last minute. This place is a perfect example of nepotism.

    Advice to Management

    Take care of your employees! Let employees know they're going to be laid off in advance instead of laying them off the day of!


  4. "working at intelicare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct full-time

    Pros

    free food on holidays sometimes

    Cons

    bad leadership everywhere. Company does not help you to improve


  5. Helpful (1)

    "Micromanaging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative in San Diego, CA
    Current Employee - Member Care Representative in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Intelicare Direct full-time (More than a year)

    Pros

    Good vibes from the majority of the employees, decent benefits, easy to get overtime.

    Cons

    Changes in management have made the job micromanaged.

    Advice to Management

    Don't micromanage your employees and let the established management lead properly. You promoted them for a reason.


  6. Helpful (1)

    "Glad they closed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Las Vegas, NV
    Former Employee - Assistant Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at Intelicare Direct (More than a year)

    Pros

    It was a fun place, friendly environment

    Cons

    Unless you were one of managements favorites they turned on you, made up lies about you and your work ethic and would fire based on lies or just to save their own skin when it came to the CEO.

    Advice to Management

    Don't play into the favorite game. It's not high school anymore and the "popular crowd" was your biggest reason you failed!


  7. Helpful (1)

    "** Low Class Call Center w/ Incompetent Degenerates **"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Care Representative in Las Vegas, NV
    Former Employee - Member Care Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intelicare Direct full-time (More than a year)

    Pros

    The only pro is that the company CLOSED down in Las Vegas.

    Cons

    Incompetent Managers, Supervisors, and CEO.
    The "first class" call center had filthy stained carpets, fifteen year-old cubicles, mix-matched ten year old broken chairs, ten year-old slow outdated computers, and the CEO had the phone reps do a shoddy paint job on some walls. The office had bugs, multiple employees complained about it, nothing was done. No sanitation, the CEO had phone reps take turns doing light cleaning around the office. The "quiet room" was a dark room with disgusting stained sofas and blankets that the employees would sleep on and share during break. The supervisors and managers had zero experience and their backgrounds were Wal-Mart cashiers and car washers. The pay was a joke, $10.25, they made you do mandatory overtime without notice, every call you answer the customer is screaming at you because the product was a joke. The CEO says he's worth a few million $ but if you research him, you find out a different story. I quit a year before they closed down, I feel bad for the hundreds of phone reps that were laid off. The CEO says his company is a leading company, yet his company CLOSED down. Low class incompetence at it's finest.

    Advice to Management

    Sick to running the cash register at Wal-Mart.

  8. "Member care representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in San Diego, CA
    Former Employee - Team Leader in San Diego, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at Intelicare Direct full-time (More than 3 years)

    Pros

    Some of the most awesome co-workers I've ever had! Benefits are okay and they offer many different schedules which is nice if you don't want the typical 9 to 5. Pay is pretty good and making bonus is easy.

    Cons

    When I worked there the CEO and a lot of upper management was terrible. Which I figure is why they were let go but according to my friends that still work there it has gotten better. It's an okay job but I wouldn't make it a career

    Advice to Management

    Stop promoting Melissa

    Intelicare Direct Response

    Dec 13, 2016 – Administrative Assistant

    Recently, Intelicare Direct (ICD) has consolidated its operations from three centers to one. ICD now operates an inbound call center with over 150 employees in San Diego California. ICD continues... More


  9. "ICD Las Vegas was amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Negative Outlook

    I worked at Intelicare Direct full-time (More than 3 years)

    Pros

    Good company, awesome people, workplace was progressive, fun events, focus on employees was good, the atmosphere was light and the morale was great.

    Cons

    The parent company has issues making decisions that were business based, the CEO had the right ideas but they neglected to to see the vision or look at the bigger picture. Occasionally, one bad apple would spoil the bunch and there would be some damage control.

    Advice to Management

    We did the best we could. Advise to parent company: kindness, compassion and the ability to do the right thing when it matters are great skills for your tool box.


  10. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter
    Former Employee - Recruiter
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intelicare Direct full-time (Less than a year)

    Pros

    Great benefits and work life balance as well as values.

    Cons

    The company closed down.


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