Jay Group Reviews | Glassdoor

Jay Group Reviews

Updated November 8, 2017
30 reviews

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2.4
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Dana A. Chryst
15 Ratings

30 Employee Reviews

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  1. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jay Group full-time

    Pros

    Friendly co-workers, managers willing to listen, interesting work, career opportunities.

    Cons

    No place is perfect but working several other places, TJG is very nice place to work


  2. "Clarity Required"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lancaster, PA
    Current Employee - Anonymous Employee in Lancaster, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jay Group full-time (More than a year)

    Pros

    Flexibility with hours and friendly warehouse workers.

    Cons

    Confusion within the internal upper management team.

    Advice to Management

    Clarity in direction is needed

    Jay Group Response

    Aug 28, 2017

    WRONG COMPANY. This is for The Jay Group in Pennsylvania - not The JAY Group in Chicago.

  3. "Work Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jay Group part-time

    Pros

    Very knowledgeable people within the organization. Willing to teach new comers.

    Cons

    The pay was alright although, it is better at other places.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lancaster, PA
    Current Employee - Anonymous Employee in Lancaster, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jay Group full-time

    Pros

    The Jay Group has nice people, nice facilities and really provides career opportunities to a wide variety of people.

    Cons

    Nothing significant to speak of. Obviously no place is perfect, but the company genuinely cares about its employees and invests in their success.


  5. Helpful (3)

    "Jay Group Not Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Worker in Lancaster, PA
    Current Employee - Warehouse Worker in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jay Group full-time (More than a year)

    Pros

    I have my own locker.

    Cons

    I work with temp agency for over year for Jay Group but have not been offered regular employment status. Supervisors not professional. Management speaks to warehouse team couple times and tells us things that do not come true.

    Advice to Management

    Tell the truth or do not say anything at all.


  6. Helpful (2)

    "Unstable Future, Delusional Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Lancaster, PA
    Former Employee - Client Services Manager in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jay Group full-time (More than 10 years)

    Pros

    Relaxed dress code and attendance policy

    Cons

    Inability of HR to provide qualified candidates for open positions. Management acquiescing to HR's negative perception of otherwise qualified internal candidates for advancement opportunities. Dearth of training for new hires because incumbents are long gone and cannot assist in training their replacements. This causes stress on the department as existing staff needs to train new hire while managing their own full work load. Low wages and high cost of benefits compared to identical job descriptions in the SE PA market. Novice leadership put into place due to nepotism lacks knowledge, discipline, aptitude and focus of predecessor yet still repeats same mistakes. Open positions "filled" within my department by cast-offs of other parts of the company. Morale is low for multiple reasons but one common gripe is that people are hired off the street at a higher wage than existing employees in the same position.

    Advice to Management

    Many years ago, the company focused on career paths for employees interested in advancement. This ceased right around the same time the company stopped being nominated as a "best place to work in PA". Pay more, relinquish some of the power of HR, and develop a plan to groom existing employees who show potential.


  7. Helpful (3)

    "Don't Fall Victim"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Lancaster, PA
    Former Employee - Account Manager in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jay Group full-time (More than 5 years)

    Pros

    A convenient location, clean bathrooms.

    Cons

    Ownership and management treats you like a number instead of a person. The company routinely reduces staff by laying people off because it cannot sustain long term client contracts. This cycle has gone on for years and will never change because of management strategy.

    Advice to Management

    Sell the company, your employees will appreciate it.

  8. Helpful (3)

    "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lancaster, PA
    Former Employee - Customer Service Representative in Lancaster, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Jay Group full-time (More than a year)

    Pros

    Good people to work with. Some good trainers. The food in Jay cafe is pretty good. Good place if you are just starting.

    Cons

    Management is never around. All they do is send out emails that tell you if you mess up they will terminate you. Their is no communication that is positive.

    Advice to Management

    Communicate with your employees don't just send emails that will scare people. Give them something to feel secure about.


  9. "Customer Care Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Consultant in Lancaster, PA
    Former Employee - Customer Care Consultant in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Jay Group (Less than a year)

    Pros

    The pay and benefits were great.

    Cons

    They do so much hiring they end up having massive lay offs.

    Advice to Management

    When you have people trained properly don't lay anyone off be picky

    Jay Group Response

    Jun 6, 2017

    Wrong Company! Sorry, this review is for The Jay Group in Pennsylvania, not Chicago.


  10. "Call Center Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Down to earth atmosphere. Promotes from within.

    Cons

    Promises too much to clients, without any research. Sometimes falls short.


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