Jay Group Reviews | Glassdoor

Jay Group Reviews

17 reviews

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Full-time Part-time

2.0
Star Star Star Star Star
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Dana A. Chryst
10 Ratings

17 Employee Reviews

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  1. "Customer service Rep"

    Star Star Star Star Star
    Current Employee - Customer Service Representative in Lancaster, PA
    Current Employee - Customer Service Representative in Lancaster, PA
    Recommends
    Neutral Outlook

    I have been working at Jay Group full-time (Less than a year)

    Pros

    I enjoy assisting other's to the best of my ability.

    Cons

    When there's downtime and no one is calling in.


  2. "Uncertain Future, Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lancaster, PA
    Former Employee - Customer Service Representative in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Close drive, relax dress code. AND that is all folks!

    Cons

    Inability to sustain client relationships which causes uncertainty of long term employment at the company. Management and HR would rather pay low wages and lay people off then try to retain and allow career growth for the best employees.

    Advice to Management

    Try harder to retain clients and make their contracts long term instead of flavor of the month.


  3. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Jay Group full-time (More than 8 years)

    Pros

    The people were very nice.

    Cons

    The management has lost site of what's important! They put the wrong people in supervisor positions they no longer care about their employees. They've lost so many BIG account for lack of caring!

    Advice to Management

    Remember what n who is important without the CSR's you wouldn't have a job. Treat them with kindness n RESPECT! Pay them what they're worth especially with all the work they do. Encourage not discourage! I i used to love my job there. The last 6-9 months I was there I hated going to work I dreaded it! It's a shame if you would have made better decisions with your choice of supervisors I don't think you would have lost so many large important accounts!


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  5. Helpful (1)

    "pick up phone and did reports"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center in Elizabethtown, PA
    Former Employee - Contact Center in Elizabethtown, PA
    Doesn't Recommend

    I worked at Jay Group full-time (Less than a year)

    Pros

    if fast past. and full time

    Cons

    didnt care that you have a disableity or about the weather u had to be there no matter wat


  6. Helpful (1)

    "The Jay Group is a sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jay Group full-time (More than 10 years)

    Pros

    The variety of clients keep the work interesting and varied. Co-worker relationships are strong. Flexible work schedule is a plus.

    Cons

    The company can't hang onto clients long term. They only care about landing the client and onboarding them as quickly as possible with no regard to how to secure them for the long haul. Employees are not rewarded for their dedication or hard work and are taken for granted. Very low pay scale as well. Morale at this company is pitiful.

    Advice to Management

    Be truthful with your employees regarding the state of the company. Lower level (non-management) employees have a better understanding of where the company problems are. Try asking them for their opinions.


  7. Helpful (3)

    "This is a company barely keeping their head above water, and they treat their employees as completely replaceable."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    TJG has many different clients and often new clients which can keep the work fresh depending on which department you work in. This is a good job for entry level customer service positions.

    Cons

    Employees are not treated well. Most are viewed as completely replaceable as soon as a client leaves. Department heads are constantly changing. Not stable.

    Advice to Management

    It is important to improve the technology systems as well as communication at TJG.


  8. Helpful (2)

    "Very Unstable Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company has interesting clients and the work is never the same. If starting in a lower position, there is room for advancement and to work in different departments within the company. Most management is supportive of the balance of family and work.

    Cons

    TJG is going through extreme growing or lack of growing pains. Senior management does not always follow through with their strategic plans and communications are lacking from senior management and at the department levels. In fact, communications are lacking in some departments themselves.

    Advice to Management

    Always follow through with communication and communications are a must. People are extremely frustrated by lack of communication. Listen to the workers when looking for solutions to help the business grow. Sometimes they know more than the managers.


  9. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    Pros

    Down to earth atmosphere. Promotes from within.

    Cons

    Promises too much to clients, without any research. Sometimes falls short.


  10. "Bad Moral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Jay Group full-time

    Pros

    co-workers who become friends

    Cons

    Management who picked favorites and showed no respect to the workers...treated them like children and often kept everyone out of the loop..but expected workers to work long hours with no appreciation

    Advice to Management

    open their eyes and see what is going on around them


  11. Helpful (1)

    "Long term, positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people were great to work with for awhile.

    Cons

    Management has lost direction and employees have lost morale.


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