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Jet Reviews

Updated February 22, 2018
188 reviews

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3.6
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Jet CEO Marc Lore
Marc Lore
124 Ratings

188 Employee Reviews

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Pros
  • Great work environment with plenty of opportunities to move up the ladder (in 13 reviews)

  • Good pay and benefits and opportunity for career growth (in 11 reviews)

Cons
  • Trust, Transparency and Fairness" is now solely based off from what particular individuals think is (in 5 reviews)

  • I have nothing bad to say about Jet (in 4 reviews)

More Pros and Cons

  1. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Hoboken, NJ
    Current Employee - Product in Hoboken, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Jet full-time (More than a year)

    Pros

    Great culture, smart colleagues, good comp

    Cons

    After the acquisition, the whole company is moving at a much slower pace


  2. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Specialist in Hoboken, NJ
    Current Employee - Category Specialist in Hoboken, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet full-time (More than a year)

    Pros

    Amazing experience and very educational. An open gate into the world of E-commerce. A perfect position for recent college grads. Amazing office. Amazing people. Perfect opportunity to become more well rounded and build out your business tools.

    Cons

    No clear career trajectory. Almost feels like they want people to leave after a year or so but a problem they are actively working on. If you didn’t go to a “top 20” school it is much harder to get hired. Breeding ground for the privileged.

    Advice to Management

    Hire people with management experience. First time managers managing recent grads is a rough experience for all parties.

  3. "Overall Positive Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Jet full-time

    Pros

    Good e-commerce foundation for someone early in their career. Competitive salaries and great benefits. Some very talented people.

    Cons

    Jet integrated into the larger Walmart.com organization, which is encumbered by inefficient processes and tools. Potential for long term career development is very unclear.

    Advice to Management

    Pull back on some of the org integration and streamline the processes for the dual sited teams.


  4. Helpful (1)

    "Forklift operator facilities mechanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Jet full-time

    Pros

    Company treats you good great place to work

    Cons

    Long hours, to far from home,not alot job advance ment

    Advice to Management

    N/A


  5. "Amazing Opportunities and Empowerment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Draper, UT
    Current Employee - Manager in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet full-time (More than a year)

    Pros

    Great culture of empowerment, innovation, and trust; ample perks to enhance employee experience; working with passionate and intelligent people at all levels

    Cons

    Not really a con to me personally, but could be to some...this is an ever-changing environment. If you’re adverse to change and doing things differently, you may not thrive here. For me, the drive to change and innovate is one of the main reasons I’m here. It’s an amazing opportunity at any point in your career.

    Advice to Management

    Keep up the great work!


  6. Helpful (1)

    "Questionable Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Specialist in Hoboken, NJ
    Current Employee - Category Specialist in Hoboken, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Jet full-time (Less than a year)

    Pros

    - Opportunities to take the lead on interesting projects
    - Opportunities to learn systems/processes/best practices
    - Environment is face paced; you will never be bored

    Cons

    - Horrible work life balance
    - Unclear steps for advancement
    - Bonus is on a curve, which leads to high intensity, high competition environment
    - Training is terrible; you need to teach yourself and perform as though you didn't need to take the extra time to understand systems

    Advice to Management

    - Be more transparent and more open
    - Do not encourage close-door management styles and intimidation if the goal is to inspire and motivate your employees


  7. "Great job at the time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jet full-time

    Pros

    Lots of amazingly nice people to work with.

    Cons

    One problem with working in a wharehouse of hundreds of people is there is a lot of drama it kinda felt like highschool but work you know.

    Advice to Management

    Doing great just put a smile on more often when talking to your employees one on one.

  8. Helpful (1)

    "The Place You Want to Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jet full-time (Less than a year)

    Pros

    - free snacks
    - casual dress code
    - responsive and fast acting
    - transparent
    - tons of resources
    - plenty of opportunity for growth

    Cons

    - no new hire comp negotiations
    - Walmart reputation

    Advice to Management

    Keep being Jet and things will be fine


  9. Helpful (5)

    "Easy 5-Star Rating Through 2016."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Jet full-time (More than a year)

    Pros

    The people that work there are incredible and by far the best part of the company. I ended up making a lot of very good friends there that will continue to remain as friends.

    The building is great! Free snacks and a nice marketplace to buy drinks and more snacks. The cleaning service does an amazing job with the building.

    Growth options are possible. You should get to a technical department ASAP to experience it though. Even then, it won’t happen near as fast as it did in the past.

    There are guidelines to do your job but many guidelines are blurred to allow you to do what you need to do to take care of a member or employee. Lots of freedom in that aspect. They really do empower each employee to do their job in whatever way it needs to be done.

    Leadership is always doing side-by-sides and/or one-on-one meetings to help you with your job and you personally. Not a lot of leadership in companies do it as often as Jet. Sometimes it’s to go through the motions but, depending on the leader, it is very genuine because they care about you and your success.

    Time-off options are great. They just changed the format to be a straight accrual but we had all 128 hours available for use immediately and accrued on the backend, to keep you accountable if you quit or were terminated.

    Cons

    One word: Walmart. The acquisition was official in October 2016 and everything went downhill from there. 2017 was a trying year for everybody. Jet tries their hardest to be what makes them great but Walmart doesn’t allow them to fully be Jet. The core values are Trust, Transparency and Fairness. Jet tries their hardest to live by those values but a lot of times, they just can’t. Employees blame Jet but it’s really Walmart driving that. Sad to watch but that’s what happens when a Fortune 1 company like Walmart acquires a company like Jet. Hopefully they realize what they’re doing to Jet because Jet truly is amazing, when Walmart isn’t involved.
    The purple lobby wall was being touched up once and someone walked by and said, “I thought they were painting that wall blue and yellow for a second.”

    Walmart’s favorite saying is “This is the way it’s been for 10 years.” They are so stuck in their ways that it makes working with them purely irritating. They never entertain any idea of changing something.

    With every job, frustrations happen so you need to identify who you can trust and stick to that group exclusively for any type of venting. There’s people there that will turn around and tell someone in leadership what was said which makes you look bad. VERY political workplace.

    Seems like the systems are always having some sort of trouble, especially the phone software called inContact. Jet is one of their biggest accounts but there is always some sort of issue happening. All the other systems are created by in-house engineers and they seem to be having troubles a lot too.

    Going off of that, the manager turnover rate the last two years is up close to 50%. Managers. Not supervisors. Managers. That rate is including those who quit, were fired or just simply pushed out. There also have been supervisors that were offered a very large sum of money to leave the company.

    Benefits used to be great but they have changed twice in the last two years because of Walmart. The benefits are terrible now. Don’t expect to have a copay with these benefits. Doesn’t exist.

    I had a great experience and learned so much while working at Jet. My resume was strengthened and I learned how to be a professional. I wouldn’t take any of my experiences back. #workpurple

    Advice to Management

    Work closer with Walmart on allowing Jet to be Jet. That is the main frustration floor-wide and Jet gets blamed immediately. There doesn’t seem to be a clear vision anymore and the relationship between the two companies isn’t that great. It’s going to take a team to succeed in the partnership, not just Walmart driving everything and not really valuing the things that makes Jet so great. They bought Jet for a reason, right? Well they need to realize what they are doing to the morale of the workplace. If they care about the employees there, they will do what is necessary to raise that morale.


  10. "Jet.com is not trustworthy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services in Riverton, UT
    Current Employee - Member Services in Riverton, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Jet full-time (Less than a year)

    Pros

    free snacks and drinks, thats all

    Cons

    Jet.com let's their workforce team do whatever they want without any checks and balances. Ive been lied to for months about a schedule change yet employees who have been with the company for less time have weekends off (I work both weekend days). It's pretty sad that the company is willing to lie to employees that have more education that others to keep them compliant.

    And on top of that, those who have advanced education are told they arent worth more than an entry level job.

    Advice to Management

    Show loyalty


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