As an ex-employee AND customer, Jetpets did not provide any assistance with moving my cats home to New Zealand, so why would they help a stranger with a new enquiry/booking that has no ties to the company.
Prior to COVID-19 becoming a problem in Australia, I had expressed my concerns to my manager that if Jetpets was to close or start standing down staff, I would have no financial assistance from the government being a New Zealand citizen. My manager basically LAUGHED in my face and told me not to worry as the they didn’t see any issues arising with Covid. A couple of weeks later, all staff were laid off, and I (as expected) was left with no income but we were promised we would receive Jobkeeper payments. Shortly after, Jetpets went into liquidation but are still operating as per normal - or so their clients seem to think so. Jetpets took the opportunity to use the Covid pandemic as a way of getting rid of any staff that were experienced and had the most knowledge, and have kept on the most convenient staff who are cheap to pay but have no knowledge of the industry.
It took over 3 months for my annual leave to be approved, only to be approved the day I was supposed to depart the country to go on holiday. I was even told by a manager that the reason my annual leave was taking so long to approve was because I had “liked” a status on my personal facebook of a friend (who was also an ex Jetpets employee) that had shared her horrible experience of working at Jetpets.
Jetpets proud themselves on poor management and intimidating staff. I had worked at Jetpets for a little of 2 years and in this time there had been a staff turnover of more than 50 employees. If this is not an indication of a horrible work environment and how poor the company is run, then I don’t know what is.
If Jetpets can treat their staff so horrible, what makes you think their treatment of animals is any better?
Jetpets have lost their IATA accreditation, meaning they no longer have the rights to book pet travel and are now having to go through a third party - this is why they are even more expensive than usual (all though the usual wasn’t exactly cheap anyway)!
Have you heard of “companion boarding”? All staff were required to ask this question if a two or more pets were to stay in boarding. We were told that “companion boarding” meant that your pets could board in the one suite, however it has been brought to my attention that any Jetpets pets were shoved in the same kennel (whether they were from the same family or not) to save costs.
If you love your pets, do not fly them with Jetpets. Jetpets will call you in the middle of travel with problems and no resolutions. You will be expected to pay A LOT more than you initially were quoted, and if you don’t have the means to pay, they will threaten you with not returning your pet to you. I 100% recommend travelling with Petraveller or Dogtainers (or any other company) for half the cost and excellent customer service.
