KeyPoint Government Solutions Reviews | Glassdoor

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KeyPoint Government Solutions Reviews

Updated February 9, 2018
302 reviews

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1.8
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Eric A. Hess
129 Ratings

302 Employee Reviews

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Pros
  • Flexible Schedule, work from home (in 120 reviews)

  • Remote office, flexible schedule when needed, challenging work, lots of mobility within the company (in 33 reviews)

Cons
  • You will never be able to finish the amount of work that they require in a 40-hour work week (in 14 reviews)

  • There is no such thing as work-life balance (in 13 reviews)

More Pros and Cons

  1. Helpful (4)

    "Field Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Investigator in Hartsville, SC
    Current Employee - Field Investigator in Hartsville, SC
    Recommends
    Positive Outlook

    I have been working at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    Fare, professional, forward thinking and excellent employer

    Cons

    None that i can mention


  2. Helpful (23)

    "Look elsewhere... Please.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Investigator
    Former Employee - Special Investigator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    -Paycheck was on time
    -Expenses were timely
    -Ability to (somewhat) structure your own schedule
    -If you're desperate, apply here; they hire anyone

    Cons

    -Anything not listed above
    -Impossible to fully plan for the unrealistic caseload assigned to you each week. If people are out of town, or don't want to meet with you, it is on you to magically create new work to meet stressful numbers requirements.
    -Although you are given a business cell phone, managers do not care. They will hound you on your personal cell phone at all hours of the day.
    -I could go on.

    Advice to Management

    Focus less on paper pushing and actually fostering an environment from the top-down which promotes teamwork and quality reports. Current business model promotes trickle-down stress and toxicity.

  3. Helpful (7)

    "Its okay, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Investigator in San Jose, CA
    Current Employee - Field Investigator in San Jose, CA
    Recommends
    Neutral Outlook

    I have been working at KeyPoint Government Solutions part-time (More than a year)

    Pros

    The training program for new investigators is adequate only because real field investigators taught the class, but the training department was in chaos.

    Cons

    Mid level managers have no business being managers.

    Advice to Management

    Teach your managers how to be good supervisors. They need to provide all of the tools and equipment and instructions necessary for their teams to be successful, not just issue commands.


  4. "Investigation Help Team Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investigation Help Team Specialist
    Current Employee - Investigation Help Team Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    Once you have worked your 8 hours for the day, you are done. You do not have to worry about what is needed for work on your off time. Also, the team you work with are very helpful and fun.

    Cons

    Sometimes the calls can be frustrating and they prefer everyone to work a least 1 late shift a week.


  5. Helpful (12)

    "Don't do it...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Investigator
    Current Employee - Field Investigator
    Doesn't Recommend
    Negative Outlook

    I have been working at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    Flexible Schedule, work from home

    Cons

    Field managers that don't respond to your questions, or get back to you when you need help/advise. Work load is insane for the time they give you to complete it.

    Advice to Management

    Value your Field Investigators and then you might not have such a high turnover rate.


  6. Helpful (5)

    "Lots of work !!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Investigator in Fairfax, VA
    Current Employee - Special Investigator in Fairfax, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    -Good supervisors for the most part
    -Work from home

    Cons

    -Lottsss of work and too high of expectations for the salary
    -Employees not appreciated for time they commit

    Advice to Management

    Higher Salary


  7. Helpful (93)

    "Keep Working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator
    Former Employee - Investigator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    Money is always on time, you can plan your own schedule.

    Cons

    So, this is not the type of job where you can hold work off until later. You must constantly work to keep up your metrics. The trick is not to allow this job to consume your life, which it will sooner or later. To management you are a punching bag and your personal life really doesn't matter, nothing says I dont care like receiving phone calls from your field manager about your time sheet while you're at your grandmas funeral on bereavement leave. Don't get it twisted this job will stress you out, your loved ones will try to give you advice but they have no idea. Oh, and even though they offered you $21 an hour its more live $17.19 because they take money for an 'SCA rate????!!!' which you never get back. So you will stress out, become a hermit, have you life revolve around keypoint, have upper management bully you if you can't make metrics and have them bully you again if they drop due to holidays or IT issues etc. All for the amount of $17.19.

    Advice to Management

    I have no words.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at KeyPoint Government Solutions full-time

    Pros

    Great training, good managers, and incentives for hard workers.

    Cons

    Government contract; therefore, there is frustration with constant changing requirements.


  9. "Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at KeyPoint Government Solutions full-time

    Pros

    Good company, nice supervisors, adequate training, and great benefits.

    Cons

    I did not have any.

    Advice to Management

    Keep making employees happy


  10. Helpful (3)

    "investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time

    Pros

    Management does offer great flexible hours. However the first month demands a strict and rigid schedule. But you must sign in daily and sign out daily. Typically before 5pm.

    Cons

    Management should consider better training

    Advice to Management

    better on the job training


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