KeyPoint Government Solutions Reviews | Glassdoor

KeyPoint Government Solutions Reviews

To filter reviews, or .

Found 337 reviews

2.1
StarStarStarStarStar
Rating TrendsRating Trends
30%
Recommend to a Friend
28%
Approve of CEO
Eric A. Hess
147 Ratings
Pros
Cons
  • "You are not compensated for the amount of work you put in(in 16 reviews)

  • "Absolutely no work/life balance you’re even called to work on your days off(in 14 reviews)

More Pros and Cons
  1. Helpful (2)

    "Good once you get the hang of it"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Investigator in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyPoint Government Solutions full-time for more than a year

    Pros

    It is very interesting work and has a very flexible schedule

    Cons

    The learning curve for writing reports is tough, but they help you through it

    Advice to Management

    Additional in the field training

  2. "Unrealistic expectations"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigator 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time for more than 6 years

    Pros

    -You can set your own schedule within reason (have work when people are available). -Training and clearance make it easier to move to other companies working on the contract.

    Cons

    -Management values quantity over quality -Immediate manager was more concerned about getting his bonus than supporting his employees -New Employee training focused too much on just getting bodies in the field and not enough on actually preparing the employees for the job

    Advice to Management

    Listen to and trust your Investigators.

  3. Helpful (1)

    "Enabling Injustice"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Background Investigator in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time for more than 20 years

    Pros

    providing respect and public service to the federal government

    Cons

    sucking up contractors personal resources without any benefits

    Advice to Management

    Provide contractors a portion of the horrendous tax break received by the government. In still a bona fide bonus opposed to only on holidays. Give decency to paid professionals that conduct national security with adequate pay.

  4. Helpful (1)

    "You learn a lot"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Background Investigator in Prairieville, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at KeyPoint Government Solutions full-time for more than 2 years

    Pros

    this is an on the job training position and you get a LOT of training. You learn to step outside your comfort zone.

    Cons

    The hours will take over your life. You are not compensated for the amount of work you put in.

    Advice to Management

    Walk a mile in your employees shoes.

  5. Helpful (1)

    "Not worth it!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Background Investigator 
    Doesn't Recommend
    Neutral Outlook

    I worked at KeyPoint Government Solutions full-time for more than 6 years

    Pros

    Flexible schedule Opportunity for TDY travel

    Cons

    Unreasonable work load Mixed messages from review and management

  6. Helpful (1)

    "Same old story. Only people that like it are upper management."

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Investigator in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time for more than 6 years

    Pros

    Can think of nothing good to say.

    Cons

    Management that hasn’t worked a case telling field personnel to get more work done. But there’s a catch - you must do it without too many telephone testimonies, convince neighbors to talk to a guy waving a badge to an organization they’ve never heard of and put the report in a format that is ridiculous. This is tip of iceberg. If you don’t over perform you’ll never make good money, however, upper management still gets...

    Show More

    Advice to Management

    Become the agent of change or you’ll have nothing but training classes and one year field investigators and rookie reviews.

  7. Helpful (4)

    "Great for Military Spouses"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Background Investigator in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyPoint Government Solutions full-time for more than a year

    Pros

    The training program is really good. The hardest part about this job is getting the reports down so that you don't get them sent back to fix. But the schedule can be very flexible so that you can fulfill parental duties while working.

    Cons

    The reports are really detail-oriented and can be very tedious. When a new batch of reviewers are hired you'll get a bunch of reports sent back because they are nit picking everything!

    Advice to Management

    Add more report writing to training

  8. "Investigator"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Investigator in Los Angeles, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at KeyPoint Government Solutions full-time for more than 9 years

    Pros

    Working from home was a plus

    Cons

    Morale was an issue and not a lot of time for office functions

  9. Helpful (23)

    "Field Investigator"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at KeyPoint Government Solutions

      Pros

      Working from home and flexible hours. Working with professionals, as opposed to criminals.

      Cons

      ALL of the negative reviews that you read here are spot on. I have been employed here for less than six months. I have had a career in Law Enforcement; patrol, parole, probation and corrections. I have never had a job that put so many demands upon you. The caseloads and timelines are ridiculous. The review team kicks back nearly every report that is submitted. I’m just counting down my year do that I don’t have to...

      Show More

      Advice to Management

      Actually train your employees instead of badgering them and treating them poorly. Provide reasonable time frames to get the work done. Reviewers, don’t get me started.

    • Helpful (10)

      "Good Luck"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at KeyPoint Government Solutions

      Pros

      You get to work independently and the hours are flexible.

      Cons

      If you want to consistently feel like a failure then this job is for you.

      Advice to Management

      Train reviewers not to refile investigators based on personal preferences on how they want the report to be written as opposed to the required issue resolution.

    Found 337 reviews