KeyPoint Government Solutions Reviews | Glassdoor

KeyPoint Government Solutions Reviews

Updated January 19, 2019
335 reviews

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2.2
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Eric A. Hess
145 Ratings

Employee Reviews

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Pros
  • "Benefits, work from home and encourage overtime" (in 128 reviews)

  • "It is very interesting work and has a very flexible schedule" (in 38 reviews)

Cons
  • "You are not compensated for the amount of work you put in" (in 16 reviews)

  • "Absolutely no work/life balance you’re even called to work on your days off" (in 14 reviews)

More Pros and Cons

  1. Helpful (7)

    "Special investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Investigator in Dayton, OH
    Current Employee - Special Investigator in Dayton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    Flexible Schedule, decent pay for those who don’t have experience. The field managers care about you and how you’re doing.

    Cons

    None so far, it’s been all positive

    Advice to Management

    Increase base pay.


  2. Helpful (1)

    "You learn a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Background Investigator in Prairieville, LA
    Former Employee - Background Investigator in Prairieville, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time (More than a year)

    Pros

    this is an on the job training position and you get a LOT of training. You learn to step outside your comfort zone.

    Cons

    The hours will take over your life. You are not compensated for the amount of work you put in.

    Advice to Management

    Walk a mile in your employees shoes.

  3. Helpful (1)

    "Not worth it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Background Investigator
    Former Employee - Background Investigator
    Doesn't Recommend
    Neutral Outlook

    I worked at KeyPoint Government Solutions full-time (More than 5 years)

    Pros

    Flexible schedule
    Opportunity for TDY travel

    Cons

    Unreasonable work load
    Mixed messages from review and management


  4. Helpful (1)

    "Same old story. Only people that like it are upper management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Investigator in Chicago, IL
    Former Employee - Field Investigator in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at KeyPoint Government Solutions full-time (More than 5 years)

    Pros

    Can think of nothing good to say.

    Cons

    Management that hasn’t worked a case telling field personnel to get more work done. But there’s a catch - you must do it without too many telephone testimonies, convince neighbors to talk to a guy waving a badge to an organization they’ve never heard of and put the report in a format that is ridiculous. This is tip of iceberg. If you don’t over perform you’ll never make good money, however, upper management still gets their raises off backs of field and review personnel’s butt busting.

    Advice to Management

    Become the agent of change or you’ll have nothing but training classes and one year field investigators and rookie reviews.


  5. Helpful (4)

    "Great for Military Spouses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Background Investigator in San Diego, CA
    Former Employee - Background Investigator in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    The training program is really good. The hardest part about this job is getting the reports down so that you don't get them sent back to fix. But the schedule can be very flexible so that you can fulfill parental duties while working.

    Cons

    The reports are really detail-oriented and can be very tedious. When a new batch of reviewers are hired you'll get a bunch of reports sent back because they are nit picking everything!

    Advice to Management

    Add more report writing to training


  6. "Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator in Los Angeles, CA
    Former Employee - Investigator in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time (More than 8 years)

    Pros

    Working from home was a plus

    Cons

    Morale was an issue and not a lot of time for office functions


  7. Helpful (23)

    "Field Investigator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Working from home and flexible hours. Working with professionals, as opposed to criminals.

    Cons

    ALL of the negative reviews that you read here are spot on. I have been employed here for less than six months. I have had a career in Law Enforcement; patrol, parole, probation and corrections. I have never had a job that put so many demands upon you. The caseloads and timelines are ridiculous. The review team kicks back nearly every report that is submitted. I’m just counting down my year do that I don’t have to repay the $7,500. I have a great Field Manager, but that’s about it. Oh, and if you can’t work a day without your equipment, due to NO fault of your own, you don’t get paid. Run. Run away....unless you like to donate your personal time to achieve unreasonable goals. My fellow CO-workers seem to be in agreement.

    Advice to Management

    Actually train your employees instead of badgering them and treating them poorly. Provide reasonable time frames to get the work done. Reviewers, don’t get me started.

  8. Helpful (10)

    "Good Luck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to work independently and the hours are flexible.

    Cons

    If you want to consistently feel like a failure then this job is for you.

    Advice to Management

    Train reviewers not to refile investigators based on personal preferences on how they want the report to be written as opposed to the required issue resolution.


  9. Helpful (24)

    "Background Investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyPoint Government Solutions full-time (More than 5 years)

    Pros

    Create Own schedule, understanding manager, generous bonus.

    Cons

    I’ve been employed by KGS for six years and a level 5 invesgator. I’m writing this directly to KGS- the amount of new reviewers, the exorbitant amount refiles, and the ridiculous amount of unescerary information being sought by reviewers is beginning to make this job unbearable. A level 6 coworker of mine (5 year KGS employee), who was a great FI just left the industry with the reviewer situation being one of the main reasons. I’m now looking for other employment. I now spend so much time dealing with refiles and emailing with reviewers, that my production is being negatively affected along with my general happiness with this job. I would estimate that 80% of the clearifcations being sought by new reviewers (why does it seem like they are all new?) have no impact on the case, and is information that nbib could care less about and would never kick back to KGS.

    Advice to Management

    Do something! The reviewers are not reviewing cases using common sense! There is an over reliance on the king form. How did we all survive for years without the magical king form!


  10. Helpful (16)

    "Background investigator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Background Investigator in Montgomery Village, MD
    Former Employee - Background Investigator in Montgomery Village, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KeyPoint Government Solutions full-time (Less than a year)

    Pros

    Got a free trip to Colorado

    Cons

    this job was Terrible The worst part is you can't quit because you have to pay them back for your supposed to training which is almost none

    Advice to Management

    Better training and more communication