Keystrokes Reviews | Glassdoor

Keystrokes Reviews

Updated September 11, 2017
30 reviews

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2.0
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Lee Tkachuk
21 Ratings

30 Employee Reviews

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  1. Helpful (1)

    "Average Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Transcriptionist in Phoenix, AZ
    Current Employee - Medical Transcriptionist in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Keystrokes part-time (More than a year)

    Pros

    Mostly doing straight typing, which I prefer over voice recognition editing. Only occasionally run out of work, which is better than the last company I worked for. They try to keep the work flowing. Good software with few problems.

    Cons

    Low pay, which is typical nowadays. I used to make 3 times as much money 10 years ago as I do now. This profession has gone steadily downhill. Pay is often late, with no explanation or communication as to what's going on. I have worked here over 6 months now and have only been able to see a couple of my pay stubs. There is always an excuse as to why the pay stubs are not posted, and most paychecks seem to be lower than what I thought they should be. I believe I'm being shortchanged lines, because I keep meticulous track of my line counts, but because I haven't been able to access my pay stubs, I have no way to verify. No communication, and no way to know who to even contact when there is a problem, I only get shuffled from one person to another with no one every actually helping to resolve these issues. Also the only time you ever hear from anyone is if you make a mistake, no praise for all the times you've done things right. Rate the CEO? I didn't even know his name until I saw this questionnaire. I have no clue about who he is, his qualifications, etc.

    Advice to Management

    Your transcriptionists are the lifeblood of the company and should be treated with respect, open communication and fair pay. Transparency as far as what we are being paid and pay us on time.


  2. "Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Transcriptionist
    Former Employee - Medical Transcriptionist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Keystrokes full-time (More than a year)

    Pros

    Work remotely from your home.

    Cons

    Low pay, expensive health insurance

    Advice to Management

    Pay your employees on time, not 5 days' past your pay date.

  3. "Use Caution"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Keystrokes part-time

    Pros

    Easy platform, great accounts. Leaves you alone to do your job.

    Cons

    Pay has been late 4 times in less than a year with little, no, or last minute communication.

    Advice to Management

    Pay us on time, communicate better, respond to emails.


  4. "Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Transcriptionist
    Current Employee - Medical Transcriptionist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Keystrokes full-time (More than a year)

    Pros

    Plenty of work when they are busy.

    Cons

    Pay has been late since last October with no notification for this last one. Management is horrible and very unfriendly. Do not respect MTs and there is a lot of turnover. Do not hold up to their end of the agreement. Cannot make sure they have calculated lines correctly to know if they pay correctly. No communication except for when they want you to work past your time. Pay sucks, barely minimum wage. No raises.

    Advice to Management

    Care about the MTs and pay on time. You get what you give.


  5. Helpful (1)

    "Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Keystrokes full-time

    Pros

    The department lead and office staff are great.

    Cons

    Pay has been late and paydays moved without any notice 8 times in 2016 and many times in years prior to 2016. The required lines is difficult to meet because of the platform you don't get paid until the cases are signed out, so if lines that you typed are moved, changed, deleted or cut and paste back into the report by another typist or MD, then you don't get paid for typing them.

    Advice to Management

    Pay employees on payday and be considerate enough to send a notice in advance when you are moving paydays. Telling us November 20, 2016 payday that you were moving our payday to the 25, which would make it 5 days late, no money for Thanksgiving groceries, and leave us with only two paydays instead of three before Christmas is a low as you can go. Shame on you!!


  6. Helpful (1)

    "Pathology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pathology Transcription in Chicago, IL
    Current Employee - Pathology Transcription in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Keystrokes full-time (More than a year)

    Pros

    The people are overall very nice and easy to work with without ridiculous work standards (such as having to make 40 hours when only given 25 hours worth of work, etc., reach 100% accuracy but be unable to to double check the QA).

    Cons

    Payment late, very poor. Unable to verify lines/time to double check pay. Poor health insurance, very expensive and late to start (waited 5 months).

    Advice to Management

    Fair pay for fair work, the MTs are meeting their obligations, you should meet yours, and be transparent as far as line counts/etc.


  7. "I have a great account and plenty of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MLS in Tulsa, OK
    Current Employee - MLS in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always have work and if my account runs out, they give me more.

    Cons

    Pay has been late a few times.

    Advice to Management

    More personal communication - letting employees know they are doing a good job.

  8. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Transcriptionist
    Former Employee - Medical Transcriptionist
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Keystrokes part-time (More than 10 years)

    Pros

    They were a great company to work for. Very competitive wages and the supervisors were very understanding.

    Cons

    Lack of work on occasion

    Advice to Management

    Management did a great job of communicating and keeping all of us in the loop


  9. Helpful (3)

    "Transcriptionist Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Keystrokes full-time

    Pros

    Very supportive staff. QA is not nit-picking.

    Cons

    There is far too much hands off he keyboard time. A lot of my accounts are push a button and fill in the blanks. Then it takes the computer a while to catch up with all the button pushing to fill the blanks in. It is a slow process and cuts down on line count. I have worked there since February (it's June now) and I still haven't gotten up to the expected line count. And I'm fast, accurate transcriptionist, so it is just all the hands-off time.

    Advice to Management

    Try to find more accounts with straight typing.


  10. Helpful (2)

    "Transcriptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Transcriptionist in Detroit, MI
    Current Employee - Transcriptionist in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Keystrokes part-time

    Pros

    Work at home. Really no other pros as they are as good or worse than other transcription company.

    Cons

    Poor communication. In fact, no communication unless you do something wrong then it's just don't do it again or else. Training was a joke. Then there are the bulk emails of warning when someone else messes up even though you, yourself, have never made that mistake. Communication between transcriptionists is frowned upon and you will get told not to do it if caught. Moody management. Takes on customers with antiquated slow software but blames the transcriptionist for being slow despite that same transcriptionist being faster than required on more up-to-date fast software from another customer. If your manager doesn't like you, say because you called them out on something, and you are forever going to be on their "don't like" list, you get the worst assignments. Their favorite transcriptionists are allowed to cherry pick. I am currently looking to get out of this business with the soon to be implemented higher minimum wage. Companies like this one, M-Modal, Nuance, etc. will all require their transcriptionists to produce more per hour rather than pay more per line/report just like they did every time minimum wage has been raised in the recent past. At the proposed $15 per hour, even working at some place like McDonald's would be better than working here.

    Advice to Management

    Treat your transcriptionists like real people instead of numbers even if you don't like them. If a rule is broken, don't play favorites. Be professional, get rid of the moodiness.


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