Leadership lacks sufficient understanding of ground-level operations, resulting in decisions that are often disconnected from on-ground realities.
Expectations are continuously shifting—delivery is rarely acknowledged, and the focus remains on what was not done rather than what was achieved.
Strong favoritism exists toward select employees, even when their actions directly impact revenue or operational efficiency (e.g., delayed responses, missed follow-ups).
A culture of shouting and public reprimand is normalized, with little patience for context, clarification, or explanation.
Revenue reporting lacks transparency, with significant time spent each month on adjusting or “presenting” numbers to appear more favorable rather than focusing on actual performance improvement.
