Kotis Design Reviews | Glassdoor

Kotis Design Reviews

Updated November 5, 2017
38 reviews

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3.4
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Jeff Becker
25 Ratings

38 Employee Reviews

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  1. Helpful (1)

    "It's called WORK for a reason...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kotis Design full-time (More than a year)

    Pros

    Relaxed atmosphere, young company., love the launch and refine attitude, fast paced, every day is different. Kotis definitely has a lot of fun!

    Cons

    The Account Management side of the office seems to have some issues on retaining good employees. There is a lack of internal customer service at Kotis (especially on the account management team.) When questions come up more often than not you're met with a rude, impatient, condescending answer. I can deal with the customer demands what wears me out is the attitude that is given out by some co-workers. We're all on the same team after all. SIDE NOTE: The job is super faced paced, intense, demanding (those aren't necessarily bad things, but you have to be able to roll with it.)

    Advice to Management

    The Account Management team is clearly under a lot of stress, maybe you need to think about the work flow. Also some people need some attitude adjustments. FIght for better by making some positive work flow changes. Again, we're all on the same team!


  2. "Serious need for management training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager
    Former Employee - Account Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kotis Design full-time (Less than a year)

    Pros

    *Open office
    *Fun internal events
    *Great peers
    *Dog-friendly
    *Awesome art team
    *Good intentions

    Cons

    Supervisors on the Account Management side are ill-equipped to genuinely motivate their teams. The AMs are responsible for SO MUCH of the work volume regarding new or current client requests, especially compared to Sales Reps/Account Executives that they're partnered with, and AM supervisors turn a blind eye to the crazy workload/stress that AMs are expected to handle day to day. When seeking support or at least potential solutions to alleviate pressures, the supervisors constantly respond with an excuse that extreme stress is simply "a reality of the role" and just "the way Kotis is." Then, when an Account Manager can't squeeze twelve hours of work into a normal 8-hour day, his/her supervisor verbally slaps him/her on the wrist instead of seriously acknowledging the unrealistic challenges their AMs are expected to face/accomplish each & every day. When clients are then experiencing less-than-ideal customer service because the AMs are not given real tools to better meet their needs, the whole team suffers, and the company itself starts to struggle.
    (In the past year that I've worked there, the whole workforce in one of their remote warehouses walked off the job, their Customer Service rep left, at least a dozen Account Managers turned over, and the embroidery team just abandoned their roles - if these are not clear red flags, I am not sure how else to describe the management problems Kotis truly has.)

    Advice to Management

    Put your department supervisors through rigorous communication & management training. "Launch and refine" in theory is ambitious, but when you're not even launching something that is close to being impressive/amazing/exciting, it is inefficient to pile the endless "refining" responsibilities onto your already maxed-out staff. You need to have regular Town Hall company meetings with all of your employees and listen to/**hear** their feedback, subsequently making meaningful plans to address their concerns and not just proceed as if all is fine. Don't underestimate the power of retaining good people and thus building loyalty/business advocates/brand evangelists, as opposed to seeing your AMs as replaceable month to month.

  3. Helpful (2)

    "The Work you put in PAYS off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager II in Seattle, WA
    Current Employee - Account Manager II in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kotis Design full-time (More than a year)

    Pros

    Amazing culture/atmosphere.
    Flexible hours -- ability to work from home after a time.
    Great coworkers and management!
    Bonus (make on top of your base pay)

    Cons

    Busy season can be hard at times.
    A lot of overtime (which you DO get paid for).

    Advice to Management

    Transparency is always great.


  4. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kotis Design full-time (More than a year)

    Pros

    A young company, great culture, open to new perspectives and ideas.

    Cons

    There are tools to help the sales team prospect and land new business, but they do not integrate together which makes tracking and organization challenging.


  5. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kotis Design part-time

    Pros

    Lots of work
    Design freedom
    Nice employees

    Cons

    Clients can be difficult
    Very fast paced


  6. Helpful (3)

    "Can be decent, depending on your dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Kotis Design full-time

    Pros

    Decent company culture. The CEO really cares about his employees. They seem really forward in their thinking - many remote employees. The designs put out by the graphic designers are stellar.

    Cons

    Another reviewer got it right - churn and burn. It's like that with the employees, too. Super high turnover on the Account Mgmt team.

    1/3 of the Account Mgmt team is rough to work for... You get in trouble for sending emails that say 'thank you' and 'unnecessary' niceties. Herwork ethic is strong, but her people skills are severely lacking. She's had a lot of drama on her team and she seems to revel in it, rather than minimizing it.

    You can definitely be walked all over if you're not tough. Most Account Mgrs are really friendly and helpful, but some of the senior ones are only out for themselves and will not tolerate mistakes.

    Every company meeting seems to about 90% focus on the sales and account management team. The warehouse and admin team of order processors are RARELY praised or discussed. I think some of management refuses to see it's more than just sales - we're a finely tuned wheel.

    Advice to Management

    Stop walking all over new people. Friendly goes a long way and earns more respect.

    It's more than just Sales and AMs - give credit where credit is due to the admin and warehouse people.


  7. Helpful (3)

    "Beware! Lack of Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Account Executive
    Former Employee - Corporate Account Executive
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kotis Design full-time (More than a year)

    Pros

    Freedom to pick your own verticals and generous compensation

    Cons

    Lack of support structure, unrealistic expectations, Company seems to be going through growing pains, and not a clear a path forward.

    Advice to Management

    Invest in your employees, and set up a structure for them to succeed.

  8. Helpful (3)

    "What a shame..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    umm....it's a job? The benefits are slightly better than average.

    Cons

    The term, "churn -n-burn" is used by employees to describe their workday experience. Also, the company does not promote from within. When looking for an Account Manager, a new hire will be brought in, rather than a seasoned Account Coordinator being promoted. Needless to say, turnover is constant.

    Advice to Management

    High turnover rate illustrates a company's culture. More importantly, it has a direct, negative impact on a company's revenue and profitability (hiring expenses, training labor, lost sales and productivity). And then there is the infectious by-product of high turnover - low employee morale. The personnel instability is also noticed by clients, of course. Smart/secure management would look inward and address the issues/problems. Less intelligent/secure management would just say, "turnover is normal," thus allowing the cycle to perpetuate - which is the case here, sadly. The company has great a vision for itself. But vision can't carry itself out. Successful vision execution requires stable personnel.


  9. Helpful (4)

    "Almost, but not quite..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Kotis Design full-time

    Pros

    Casual environment, office dogs, standing desks and fun out of office activities. Lots of enthusiasm and passion for the work.

    Cons

    Hyper focused on metrics over relationships, management does not attempt to hide the fact that they believe everyone is replaceable. Senior leadership was shockingly unprofessional; there's a difference between being transparent and being inappropriate.

    Advice to Management

    Hire managers who have worked somewhere other than Kotis.

    Consider increasing PTO for account managers, burnt out employees do not provide good customer service.


  10. Helpful (3)

    "Mixed Feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - College Sales Executive in Seattle, WA
    Current Employee - College Sales Executive in Seattle, WA
    No opinion of CEO

    I have been working at Kotis Design full-time (More than a year)

    Pros

    -Great "first job out of college"
    -Supportive and encouraging Collegiate Sales Manager to report to
    -Easy to learn skills in basic sales and marketing
    -Office Dogs
    -Office hosted yoga, boot camp, and zumba-like classes.

    Cons

    -The company is reactive, not proactive. As such, we're always behind on trends and are unable to produce anything truly original that we haven't already seen somewhere else (Collegiate market only, corporate seems to do just fine on innovation)
    -Sales projections expectations are ridiculous and unrealistic. The college market does not have an unlimited number of potential clients to reach out to so growth is likely to become stagnant. But management requires monthly and yearly increases anyways.
    -Harder to make decent commission as time goes on.
    -Turnover in Collegiate sales is HIGH. Can't retain workers for more than 2.5 years at most in this position.
    -Company claims it is transparent but could really work on what that definition actually means
    -No real opportunities to 'move up' in company
    -Very cliquey.

    Advice to Management

    Pay the college sales kids more, what they do is HARD work. Current base pay can hardly cover cost of living in Seattle and the 401K match is a joke. There's a lot of people here who really believe in this company but you guys need to actually listen and not dismiss their ideas. Things that were brought up a year or longer ago and dismissed are now being actively worked on. BE PROACTIVE, NOT REACTIVE.


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