LCBO Reviews | Glassdoor

LCBO Reviews

Updated September 17, 2017
97 reviews

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3.4
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N. Robert Peter
26 Ratings

97 Employee Reviews

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Pros
  • if you make Full Time: benefits, etc (in 10 reviews)

  • fast paced, pretty easy work for the good pay (in 9 reviews)

Cons
  • I only wish this job was a full- time job (in 24 reviews)

  • Difficult to have two part time jobs when you don't have shifts on the schedule (in 11 reviews)

More Pros and Cons

  1. "Admission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at LCBO full-time

    Pros

    Pay good compensation. Friendly co-workers

    Cons

    No security at all. Great ci workers


  2. "fixed term employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It was a great experience, enjoyed working with the customers the staff and manager and the store was a joy to work with

    Cons

    applied for a 2nd fixed term position after a very good review and offer to apply for casual position, long story but did not apply to casual 2nd hiring process was not good, it was done in a locations had no interest, but effect the location I wanted. it was based on a very biased interview with no look at past performance.

    Advice to Management

    Don't hire only based on interview questions, look at other factors

  3. "Good side job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - C S R in Toronto, ON (Canada)
    Current Employee - C S R in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LCBO part-time (Less than a year)

    Pros

    Schedule is flexible. Great as a second job. They schedule more staff on peak times which is after 5pm on weekdays and weekend. Another pro is the training. You get to learn the products amd sometimes taste it too!

    Cons

    Takes forever to be fulltime. You need to be fulltime to take advantage of their very good comprehensive extensive health benefits. Parttimers doesnt get anything.

    Advice to Management

    Continue your good work!


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at LCBO part-time

    Pros

    Benifts if full time. Flexible schedule. Friendly. Easy once you get a hang of it.

    Cons

    No benifts for part timers. Can't choose which location we want to work for.

    Advice to Management

    If the management could place us somewhere closer to where we live. I live an hour and 15 mins from my work place.


  5. "Fixed term winter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Associate in Woodbridge, ON (Canada)
    Former Employee - Seasonal Associate in Woodbridge, ON (Canada)
    Recommends

    Pros

    Room to grow within
    Great people
    Great experience

    Cons

    Some employees are miserable. Not enjoyabke to work with.


  6. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LCBO full-time (More than 10 years)

    Pros

    great resources
    retail environment fun
    long service creates friendship between employees

    Cons

    hard to move things across, up or down the organization

    Advice to Management

    work on the leadership skills of managers


  7. "Fair is fair -- do better by those who work so hard for the LCBO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)

    I worked at LCBO (Less than a year)

    Pros

    Active and sometimes engaging, often work with good people and time flies.

    Cons

    Scheduling is inconsistent and sometimes very frustrating even for unionized employees; precarious work is stressful and unfair.

    Advice to Management

    Choose your leaders well. Store managers should have well-rounded personalities and experience!

  8. "Little room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Ottawa, ON (Canada)
    Current Employee - Customer Services Representative in Ottawa, ON (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay. Friendly staff. Good training. Benefits and pension if you are around long enough. Get to be around booze all day.

    Cons

    Very very poor work life balance. Until you can get full time forget about any guaranteed hours. Very poor advancement. Takes over 10 years to get full time.

    Advice to Management

    Take care of your front line staff and they will take care of the customers. This is a sinking ship if you keep treating staff poorly.


  9. "Used to be a great Part Time Job until OPSEU ruined it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casual in Brampton, ON (Canada)
    Current Employee - Casual in Brampton, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LCBO part-time (More than 10 years)

    Pros

    Great pay for the type of work preformed. There are jobs with more hard labour getting paid less. The scheduling was ok for a part time job until recently (read cons). OPTrust Pension is available, and benefits are also available if you qualify. Overall it is an interesting place to work, you see all sorts of people from bums to wealthy oenophiles, along with some crazy arrests.
    The product knowledge is very good.

    Cons

    Scheduling has become a major issues with forced work on Sundays. Sunday's used to be sign up for time and a half but OPSEU with its 'wisdom' pushed the employer too far and the LCBO pushed back creating minimum availability from Friday-Sunday which mean zero family time. In turn, there was a pay increase but if there is no time to use the extra pay then its not worth it. Let alone you have to work when everyone else is having a good time such as evenings, weekends and holidays.
    Management schedules short due to budget cuts. Customers can be rude or arrogant at times, and sometimes verbally or physically abusive.
    There are no longer any 'perks' such as going to wine tastings to improve your product knowledge, that has to be done on your own coin.
    There seems to be a disconnect between Head Office, Retail, and Logistics creating frustrating situations at intervals.

    Advice to Management

    Understanding that policies come from the Top, ie Provincial Government, management should not work employees to the breaking point, and fine more creative solutions to implement policies.
    Also it seems the LCBO wastes lots of money on various things.


  10. "A good job for students but don't get stuck here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LCBO part-time (More than 5 years)

    Pros

    The hours are flexible & the pay is alright. You can gain a lot of knowledge if you are so inclined. There is potential for movement to assistant manager or a management role and there are contract positions available at head office. Additionally, they pay for a lot of school courses if it is relatable to the LCBO, as well as french-language courses.

    Cons

    You will work weekends. Every weekend. You deal with drunks & alcoholics and aggressive people on a regular basis. There is potential to do a lot of physical labour which results in an incredibly high rate of MSDs. "The budget" is always being cut so you're constantly short-staffed and usually being pulled in six different directions.

    Benefits are absolute garbage. $1000 dental and that's about it. Only after 5 years as a casual employee and you have to meet a requirement for annual hours worked (something like 1300 hours).

    No work life balance - you can be scheduled 7 days a week and not even be making 40 hours (4 hour shifts). Your shifts can be all over the place, 10am-2pm, then the next day 530pm-1030pm, then 1230-530 the next day.

    Culture is for the most part very depressing. Morale is terrible, staff are tired and overworked and injured, and it feels like nobody in this company cares about front-line workers which adds to the apathetic nature of most employees.

    Advice to Management

    Stop slashing the budget. Staff your stores properly and start treating this company like it actually IS a multi-billion dollar organization - run it like one!


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