Lexus Reviews | Glassdoor

Lexus Reviews

Updated March 5, 2019
93 reviews

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3.4
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Employee Reviews

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Pros
Cons
  • "I gave my all there, no one cared because I was not a middle aged white male" (in 2 reviews)

  • "Stop advertising Great payplan Revolving Door Lucky if you make" (in 2 reviews)

More Pros and Cons

  1. "Lexus North America Good Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people culture, interesting product line

    Cons

    Can be difficult to see company vision


  2. Helpful (3)

    "The worst experience of my career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Cherry Hill, NJ
    Former Employee - Sales Consultant in Cherry Hill, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Lexus full-time (More than a year)

    Pros

    The customers are great. I really met some terrific people there and sold them cars and products.

    Cons

    The management (at three different dealerships) was racist, sexist and unprofessional. I was harassed, intimidated, berated, bullied, terrorized and generally casted out of the company for speaking my mind about the unfair environment. I was called names and when I went to management about it I was fired. I am still so confused by this experience. You would think going to work for a Luxury Automobile company (privately owned dealerships) it would be a premium working environment. Not the case at all. I gave my all there, no one cared because I was not a middle aged white male.

    Advice to Management

    To the Lexus Corporation. Get more involved with your dealerships and not just to host corporately funded lunches. Your people are a direct reflection of the Brand.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Smyrna, GA
    Current Employee - Sales in Smyrna, GA
    Recommends
    Positive Outlook

    I have been working at Lexus full-time (More than 3 years)

    Pros

    Great culture. Very ethical company where morals very much matter.

    Cons

    Pay structure is changing. Making less now than we did a few years back.


  4. Helpful (1)

    "People are not human in the Lexus Guest Experience Center... only trained robots"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lexus Guest Experience Center in Plano, TX
    Current Employee - Lexus Guest Experience Center in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Lexus full-time

    Pros

    Pay is amazing and is the only reason most people do not leave sooner.

    Cons

    Lexus GEC is a joke. They let one super awesome manager leave and now they have lost their sense of humanity. When I was hired, we were told that they were looking for World Class Service. Now they want half hearted, unsincere service in order to meet their metrics. Supervisors are basically allowed to do as they please, even though they are also hourly employees. The morale of anyone still there is extremely low and no one trusts management or most of the supervisors.

    Advice to Management

    Stop treating people like machines. You can't have World Class service if you are not taking care of your employees.


  5. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Valet Attendant in Virginia Beach, VA
    Current Employee - Valet Attendant in Virginia Beach, VA
    Recommends
    Positive Outlook

    I have been working at Lexus full-time (More than a year)

    Pros

    The job is simple, you get to drive nice cars, you can advance if you work hard

    Cons

    really aren't any, maybe if you don't like working outside at times


  6. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Lexus full-time

    Pros

    Nice cars to sell to customers.

    Cons

    Lead contribution to sales people


  7. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Lexus full-time

    Pros

    Great atmosphere and you can definelty grow in this company

    Cons

    None , you can definitely grow in this company

    Advice to Management

    Keep the good work

  8. "Cool customers. Cheap GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Receptionist in Sugar Land, TX
    Current Employee - Front Desk Receptionist in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Lexus full-time (More than 3 years)

    Pros

    Good people. My direct boss is Amazing!!! Co workers are pretty cool. Made a few friends.

    Cons

    Not getting paid what I’m worth.

    Advice to Management

    Increase pay, VALUE EMPLOYEES!


  9. Helpful (1)

    "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product and Digital Specialist in Chicago, IL
    Current Employee - Product and Digital Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lexus full-time (More than a year)

    Pros

    Security and benefits. Fantastic product and a company that truly cares about their employees.

    Cons

    Office is an office. Unfortunately it is an extremely old school work environment as they haven't quite kept up with the new feel of attracting people due to the work environment.


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lexus full-time

    Pros

    Great location, pay, and benefits. Great group of folks doing hard work

    Cons

    Micromanaged, weak training, numbers driven, micromanaged