Life Alert Reviews | Glassdoor

Life Alert Reviews

Updated November 21, 2017
84 reviews

Filter

Filter

Full-timePart-time

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Isaac Shepher
43 Ratings

84 Employee Reviews

Sort: PopularRatingDate

Pros
  • Gratification knowing you do save lives and make a difference to some people in this world where your job truly matters to them (in 10 reviews)

  • Make a difference in people's lives (in 4 reviews)

Cons
  • not a professional place, benefit really suck you might as well buy your own health insurance and no 401K (in 6 reviews)

  • Health insurance is a little expensive (in 5 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Life Alert full-time

    Pros

    Managment is easy to talk to. If you have questions they encourage asking and they offer differential pay for every shift beside day shift. Dispatching training is very in-depth and allows those without experience in any form of experience to really know how to do the job well.

    Cons

    There is a lot of scripts and phrases that need to be said during a dispatch which can be annoying. Leadership skills are lacking with some of the supervisors and leads with can be just as annoying.


  2. "Sakes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Life Alert full-time

    Pros

    Flexible schedule you can set yourself, supportive supervisors and a few co-workers.

    Cons

    Minimal training, needlessly difficult customer management system, lack of communication from support staff, poorly vetted leads, not as warm as they claim, excessive call schedule (at least twice per day) annoying to potential leads and often turns them off, hot leads are just people who’ve been thrown at you if they asked for prices, high monthly cost for the service, uncomfortable seats, high turnover, dingy looking office, poor lighting and inadequate parking.

    Advice to Management

    Work on setting better leads. And better communication from support staff.

  3. "admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Life Alert (More than 3 years)

    Pros

    nice coworkers good hours get to talk to people

    Cons

    not enough pay for work you do


  4. "High stress = Big reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in East Brunswick, NJ
    Current Employee - Sales Representative in East Brunswick, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Life Alert full-time (Less than a year)

    Pros

    No dress code
    Make your own hours (they're open 9am-9pm)
    Short commute
    Very low key/friendly office atmosphere
    High commissions
    Helpful co-workers

    Cons

    Many cancellations
    Hard sell to senior citizens
    Many think life alert is FREE or paid by Medicaid/Medicare
    Client paperwork takes forever to comeback, thus it takes long for reps to get paid on deals
    Office is very messy

    Advice to Management

    Evenly distribute the call-ins & "hot leads" (after people have proven themselves).
    Go paperless with the contracts to speed up how fast reps are paid


  5. Helpful (1)

    "Poor Ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Encino, CA
    Former Employee - Anonymous Employee in Encino, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Life Alert full-time (More than a year)

    Pros

    It paid well and the colleagues were nice enough

    Cons

    Ethics are very poor. If a fob is dead, and was going to need to be replaced, but the customer misplaced it. They require you to charge for a new one even if you were going to send a replacement for free....
    They also have you send out a handyman to collect devices from defaulted accounts, which is fine, but they let the handyman believe that the customer knows they are coming, which they don't at all. And if you go against these practices, you will get written up.
    I understand needing to make money, but conning the elderly out of money they already have so little of is pathetic.

    Advice to Management

    Take an ethics class and stop trying to con people.


  6. "good place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    pay check
    training
    team spirit
    rewards

    Cons

    working hard
    long hours
    limited vacation
    long hours
    working


  7. "Had Success fired at will."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Brooklyn, NY
    Former Employee - Account Executive in Brooklyn, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Life Alert full-time (Less than a year)

    Pros

    No cold calling and convenient Park Avenue location

    Cons

    Can fire you at will

    Advice to Management

    Allow reps to keep accounts for longer than a ten day period. Creates a negative impression in most clients and hinders the sales process.

  8. "don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Life Alert full-time (More than 5 years)

    Pros

    no dress code, flex hours

    Cons

    they hire new people constantly with not enough leads to feed there seasoned reps, you will think its easy money but they control the leads and in the end you will be disappointed.


  9. "Just do training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Dispatch Operator in Encino, CA
    Former Employee - Emergency Dispatch Operator in Encino, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Life Alert full-time (Less than a year)

    Pros

    Nice coworkers along the way

    Cons

    Mid shift equals stress, because of constant yelling

    Advice to Management

    Stop yelling


  10. "Emergency Dispatch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Life Alert full-time

    Pros

    Go everyday to a job where I do something beneficial. I make a difference. We save lives and help people. Great training. Coworkers are nice. Opportunity for overtime.

    Cons

    Got to work weekends. Only get 7 paid days off a year.

    Advice to Management

    Try to give employees better benefits package.


Showing 84 of 85 reviews
Reset Filters