Matrix Absence Management Reviews | Glassdoor

Matrix Absence Management Reviews

Updated September 7, 2017
76 reviews

Filter

Filter

Full-timePart-time

2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Kenneth F. Cope
38 Ratings

76 Employee Reviews

Sort: PopularRatingDate

Pros
  • Flexible schedule and competitive salary (in 7 reviews)

  • They have great benefits for FT Associates to start out so I'm not sure why other people complained about that (in 4 reviews)

Cons
  • Work loads are high and difficult to manage (in 5 reviews)

  • Long work hours, little to no work-life balance (in 3 reviews)

More Pros and Cons

  1. "Claims Examiner II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Hawthorne, NY
    Current Employee - Claims Examiner in Hawthorne, NY

    I have been working at Matrix Absence Management full-time (More than a year)

    Pros

    Responsible for your own work, no need to rely on others to do your job

    Cons

    Heavy case loads given to people who do their job. Slackers get away with very light caseloads


  2. "Claims Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Phoenix, AZ
    Former Employee - Claims Examiner in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Matrix Absence Management full-time

    Pros

    Great co-workers and work atmosphere

    Cons

    Upper management and middle management are incompetent results in poor management.

  3. "Nice Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Employees are friendly and the environment is productive.

    Cons

    The job can be a bit monotonous.

    Advice to Management

    Keep up the good work, Better PTO.


  4. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Matrix Absence Management full-time

    Pros

    Great way to learn claims, great benefits

    Cons

    Management, lack of coaching and training

    Advice to Management

    Keep working plans across the board. New supervisor or management do there own thing and you find out things are different when they fire you.


  5. "Claims Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Matrix Absence Management full-time

    Pros

    good benefits, liberal office

    Cons

    upper management out of touch

    Advice to Management

    listen to claims managers rather than account managers


  6. "Claims Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Phoenix, AZ
    Current Employee - Claims Examiner in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Matrix Absence Management full-time (Less than a year)

    Pros

    Decent pay,good benefits, good physical/facility working conditions, management does not micro manage, work volume seems to manage employees adherence to task, flexible hours, systems and computers good, relaxed dress code.

    Cons

    Inadequate training. Only gives a high level overview for a very complex detailed job. Company depends on peers for training on job. This is not working because they have high volume work loads to handle while helping new peers, they are not compensated for doing it either with pay or reduced volume. Some of them don't have the personality to do this and show their reluctance while helping. Also when teammates are on vacation their peers have to carry the extra work load. Many employees are stressed and discouraged but reluctant to say anything. High turnover.

    Advice to Management

    Put resources into your employees. Provide adequate training. Most employees want to do a good job and work hard but have no real support. Supervisors seem to be as stressed and extended as the non management employees.


  7. "Lack of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Matrix Absence Management full-time (More than 8 years)

    Pros

    Good people, somewhat flexible scheduling, generous holiday schedule.

    Cons

    Workload allocation (usually over 100%), poor back-up system (if you are out of work you can guarantee you will be behind in your workload when you return), favoritism.

    Advice to Management

    Evaluation system needs an overhaul. More consistent feedback and more opportunities to bring more value to company (projects, etc.).

  8. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Representative in Austin, TX
    Former Employee - Contact Center Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Matrix Absence Management full-time (Less than a year)

    Pros

    great people. good benefits. great place

    Cons

    need more trainers. rough days.


  9. "think twice....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Current Employee - Integrated Claims Examiner in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Matrix Absence Management full-time (Less than a year)

    Pros

    it was nice when you are still in training .....the pay is not bad!

    Cons

    you work for that pay. they are understaffed and say they aren't to load up everyone with a substantial amount of claims. high turnover due to heavy workload, medical benefits sucks.... $2500 deductible

    Advice to Management

    appreciate your people and provide better training and cut back on the claim loads before your peeps get burned out


  10. "supervisors lack of experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Matrix Absence Management full-time

    Pros

    location, job duties, the company

    Cons

    Supervisors lack of experience. Micro-management. Favoritism

    Advice to Management

    train your supervisors before allowing them to " manage" a team. Soon you will lose everyone on your DG team


Showing 76 of 76 reviews
Reset Filters