Matrix Absence Management Reviews | Glassdoor

Matrix Absence Management Reviews

Updated February 17, 2017
56 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Kenneth F. Cope
23 Ratings

56 Employee Reviews

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Pros
  • Flexible schedule and competitive salary (in 5 reviews)

  • Great Salary, Great Training, Great Benefits, Great Co-workers (in 3 reviews)

Cons
  • Long work hours, little to no work-life balance (in 3 reviews)

  • Work loads are high and difficult to manage (in 4 reviews)

More Pros and Cons

  1. "Senior Workers'Comp Adjuster"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Matrix Absence Management full-time

    Pros

    Excellent Company to work for

    Cons

    None noted at this time


  2. "Underpaid, minimal benefits, no bonus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integrated Claims Examiner in Santa Clara, CA
    Current Employee - Integrated Claims Examiner in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Matrix Absence Management full-time (More than 5 years)

    Pros

    There are not many except it's a job that pays the bills. Otherwise there are no pros to working at matrix

    Cons

    Underpaid, minimal benefits, no bonus. This company does not take care of it's employees, and does not value them within the company.

    Advice to Management

    Treat your employees better


  3. "A great place to work...Turning things around"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Matrix Absence Management full-time

    Pros

    They now have professional training classes. Instead of throwing you to the wolves in the past. Nothing difficylt, not your typical call center. Very small and intimate. Great newly hired staff. Everyone is friendly. No weekends or overnights. Lots of room to advance and contribute. The benefits are not expensive and paid time off is generous.

    Cons

    You will have to start out at the late shift. No early days. You have to prove yourself to get your hours that you want. The Claims Examiner position is salaried and you get a case load that ridiculously HIGH! Avoid, unless you are you doing and single and have no life. Call Center is the better of the two. It's just Intake Coordination work, easy and it's hourly. Good for school and side hustles.


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  5. "Horrible place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Matrix Absence Management full-time

    Pros

    There is not much to say. Some of
    The people are nice to work with.

    Cons

    Worst company to work for. Management sucks. They play favorites. They discriminate pregnant woman and lure you in believing things are ok. Make sure you always have everything in writing. Because the managers lie to cover themselves and don't work overtime because they refuse to pay you.


  6. "Terribly unethical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Matrix Absence Management full-time

    Pros

    I worked for Matrix absence management full-time for one year. The managers are all women and they are all friends. People have no chance to survive unless they are in the in crowd.

    Cons

    There are too many problems to list. First informals just they do not value their employees.

    Advice to Management

    Hire real managers. Try to become professional within the office. Don't let good employees simply get up and walk out.


  7. "Concerns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Phoenix, AZ
    Former Employee - Claims Examiner in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Matrix Absence Management full-time (Less than a year)

    Pros

    Working full time consistent pay

    Cons

    Culture, Work life balance none

    Advice to Management

    Concerned
    I am very surprised how much extreme blatant favoritism goes on in their daily. I read the reviews prior to applying at Matrix Absence Management. So, I knew it was a 50/50 chance from the beginning. Weigh on the side of caution if your someone coming off the street: No friend who works there and in the” Right” clique referred you…. Stay away. Please!!!
    Here where my issues are with Matrix Absence Management,
    Training- the whole concept needs to be revamped. The goals should always be fostering of successful employees. The need to compliant should be first and foremost to current tenured employee curriculum that should be taken with a professional agency such as example International Foundation of Employee Benefit Plans. That provides the latest information in the administration of benefits. A certification that requires yearly training to stay certified a selling point to clients. A benefit to the employees.
    Mentorship- Linking the right personalities together. Create a curriculum and program for Mentors to follow…So the basics are covered uniformly.
    Mentors should work more closely with development and training programs to provide actual cohesion to the training process. Which gaging current employees provides a better solution to the pitfalls of new Examiners onboarding with Matrix.
    Managers need to be more engaged and interact with the entire staff not just your “Friends” and “Relatives” that work there. There is an extreme lack of communication there from management.
    Environment working conditions are less than be desired… Extremely emotionally draining from the moment you walk in to when your pulling out of the parking lot. It’s not the work…. It’s the arrogant, elitist culture in the building that is prevalent If you’re not in the “right clique “you feel ostracized. From the first day to your last. You develop a thick skin working there. If you’re an outsider.

    Lastly, I have seen at least dozen people leave that company in the short time I have been employed with Matrix Absence Management. Many new hires but there have been tenured employees leaving which the knowledge they take when they leave… Cannot be replaced. That is what the focus from Sr. Management and Human Resources should be find out why employees are leaving at such an alarming rate.


  8. Helpful (2)

    "Money not worth the headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Specialist in Phoenix, AZ
    Former Employee - Contact Center Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Matrix Absence Management full-time (Less than a year)

    Pros

    My co-workers were amazing, they made the enviroment bearable. I also enjoyed helping the clients file for FMLA and etc, it was satisfying to lend an ear during the process.

    Cons

    Matrix has the ability to be a ROCKSTAR company as they do provide a great service however they fail to run it as such. Their mentality speaks for itself as they do what they want when they want as most companies would rather put up with this unethical and morally bankrupt company, then dealing with FMLA and etc themselves! Matrix lacks the ability to treat their employees with any integrity as your just another number in a seat, a seat that's a revolving door! They are not employee centric, you are of no value no matter how great of an employee you are. If you get severly sick, just quit unless you can file FMLA as they'll fire you, no matter the documentation you can provide!

    Advice to Management

    It's time to clean house! Claims examiner's should be held to a very high standard as right now they work when they want, how they want and refuse to answer calls as they can't be disturbed while taking selfies and back biting one another! Intake lacks credible supervisors, have no standard policy and procedures and manage with a one size fits all style. Workforce management lacks experience in scheduling, forecasting and reporting data and is overwhelmed an hour into their shift, successfully scheduling 50 employees is a struggle to that department and it shouldn't be! Call Que's are consistently incorrect creating an over abindance in transfers to the correct department and simply put theirs to many chiefs and not enough Indians. Managmebts, management needs to take a hard look at this whole operation and make the necessary changes for it to become a company that is beyond great! It has the potential to be great but noone seems to care!


  9. "Wouldn't Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Matrix Absence Management full-time

    Pros

    Great people - if you're on the right team. Semi-flexible schedule.

    Cons

    Poor management training. Lots of supervisors with little to no management experience or managerial skills. Nepotism runs rampant. It's all about who you know. Open door claims, but HR is completely unresponsive and nothing is ever resolved. All talk, no follow through. One of the worst benefits packages I've ever seen, extremely limited time off, salaries are not comparable to other companies, excruciatingly high workload.
    People are jumping ship all over the place - positions are being eliminated, and people are fired or just walk out on an almost daily basis. They need to figure things out and control turnover, or there will be a lot more issues forthcoming.


  10. "CLAIMS EXAMINER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Phoenix, AZ
    Current Employee - Claims Examiner in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at Matrix Absence Management full-time (Less than a year)

    Pros

    Great Salary, Great Training, Great Benefits, Great Co-workers

    Cons

    There appears so be nothing negative.

    Advice to Management

    None


  11. "Examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Goodyear, AZ
    Current Employee - Claims Supervisor in Goodyear, AZ

    I have been working at Matrix Absence Management full-time (More than 3 years)

    Pros

    Good but pricey benefits. Lots of Paid time off. Advice to management is to not take your employees for granted.

    Cons

    Good but pricey benefits. Not a lot of room to grow. Understaffing within teams. Too many people calling in sick.

    Advice to Management

    Don't take your employees for granted



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