Does Merchants pay their employees well?

According to anonymously submitted Glassdoor reviews, Merchants employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Merchants. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at Merchants?

56% of Merchants employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Merchants 2.7 out of 5 for work life balance, 3.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Merchants?

Call Center Agent (13) , Customer Service Representative (12) , Call Centre Agent (6) , Customer Service Agent (6) , Call Center Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (3) , Consultant (2)

What are the pros of working at Merchants according to real employee reviews?

"Best reason was that I was given an opportunity to work and gain working experience" ((in 3 reviews))

What are the cons of working at Merchants according to real employee reviews?

"low salary and long shifts" ((in 13 reviews)); "Poor management , they don't care about the employees" ((in 4 reviews)); "Less benefits" ((in 4 reviews)); "Long hours" ((in 3 reviews))

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Merchants

Merchants reviews

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3.3

56% would recommend to a friend

(79 total reviews)

59% positive business outlook

Ratings by category

3.4

Career opportunities

3.2

Culture & values

3.2

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.7

Senior management

Merchants has an employee rating of 3.3 out of 5 stars, based on 79 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

5.0

Jun 13, 2022

*

Vice president

Recommend

CEO approval

Business Outlook

Pros

Plenty of resources and opportunities.

Cons

Shifting culture and strategic direction.

5.0

Jul 8, 2018

Csr

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Assist with data entry and programs

Cons

Hours varied and open everyday

3.0

Apr 7, 2025

Call Cente Representative for USA company . Assisting with cable, internet and home security services. USA hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Unemployment hub. Transport services are provided for the night shifts. Coffee and Tea Provided. Training is paid, and they offer many resources for the job.

Cons

The environment feels like high school. The management may be unnecessary, making the job harder. The retentions department has no double-off days. always separated.

Viewing 1 - 3 of 79 Reviews

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