★
MobileHelp Reviews
59% Recommend to a Friend
64% Approve of CEO
Recommend to a Friend
Approve of CEO
Robert S. Flippo
26 Ratings
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Found 38 of over 40 reviews
Updated Sep 15, 2023
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- Lowest Rating
- 5.0Apr 30, 2023Provisioning Technician IFormer Employee, more than 1 year
Pros
Hours are great. Pay is good. People are nice.
Cons
Can be a little hectic but never enough to turn you off working here.
- 3.0Sep 15, 2023Sales RepresentativeCurrent Employee, more than 1 yearBoca Raton, FL
Pros
100% remote. Which saves you time & money on commuting. Pay can be good if you are hitting certain tiers. Not much micro managing. Don't have to deal with coworkers. Supervisors are nice for the most part. Have a lot of bonus opportunities like amazon gifts cards and stuff.
Cons
Getting gift cards or any type of bonus is hindered by the fact they block uou from getting quality calls until whenever they feel like your ready. (could be years) Too many low quality coaching meetings with supervisors that provide no real help. Agents that are in a certain levels, don't get access to quality calls. Inbound calls are not distributed fairly to agents. The top agents get fed all the quality calls. Bottom agents eat the leftovers. And all info and production numbers are kept secret from you. Getting days off approved, especially on weekends, is nearly impossible.
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MobileHelp Reviews FAQs
MobileHelp has an overall rating of 3.3 out of 5, based on over 40 reviews left anonymously by employees. 59% of employees would recommend working at MobileHelp to a friend and 26% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.
59% of MobileHelp employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated MobileHelp 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at MobileHelp to be culture, benefits, coworkers and the cons to be career development, management.
