Modular Mining Systems Reviews | Glassdoor

Modular Mining Systems Reviews

Updated November 17, 2017
45 reviews

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3.3
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Luiz Steinberg
25 Ratings

45 Employee Reviews

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  1. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Modular Mining Systems full-time

    Pros

    - Great work life balance
    - New development building
    - Friendly coworkers
    - challenging projects
    - Competitive benefits
    - Good career growth opportunity

    Cons

    - Underdeveloped management team
    -Frequent changes (which can be a pro and con)
    -Growth opportunities can sometimes feel like they go to those with similar backgrounds to the managers who are promoting them.


  2. Helpful (6)

    "It's bad and getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prefer Not to Say in Tucson, AZ
    Former Employee - Prefer Not to Say in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Modular Mining Systems full-time (More than 5 years)

    Pros

    It's a multicultural organization.
    There are many smart people around the globe working for the company that is a real pleasure to even talk to.

    Cons

    Bad management. People who are not good in what they do, became managers. It ended in they don't know how to organize the whole process well. Therefore the people that are competent are leaving the company or sometimes getting fired.
    That makes the whole work harder and the salary is not as competitive.
    The main office has no clue about the situation in the regional offices. It is worse there.

    Advice to Management

    If you want world class employees, you need to offer world class salaries.
    Some of the managers shouldn't be there.
    Pay attention to what happens in the regions.
    Focus on improving the products in terms of fixing the bugsand not on creating new features. That will make the support easier and the people will be able to spend more time on other tasks.

  3. Helpful (1)

    "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Modular Mining Systems full-time (More than 5 years)

    Pros

    -Great place to begin career
    -Great people to work with
    -Multicultural teams
    -Travel domestic and international.
    - Different divisions in the office to work for.
    -Plenty of opportunities inside the company to move around to different departments.

    Cons

    -Work on proprietary products which are using outdated technology.
    -Mining industry takes a lot of time to evolve.
    -Takes too much time to create new products using new technology as the company is too small.
    -Big products need to be made bug free instead of driving many new features.
    -Release complete new products.
    -Changes made to improve product quality has helped but will take a lot more time.
    -Old habits of driving sales over product readiness always exists.
    -Training budgets are low priority and always cut.
    -Moving up to management is sometimes based on seniority or technical capability instead of the right fit for managing people.
    -There seems to be some sort of cultural favoritism which may or may not be true. But when theres a lot of coincidences, people start to make conclusions.
    -Frequent management changes and constant restructuring tends to cause more harm than good.

    Advice to Management

    -Don't always cut the training budget
    -Hiring good people should be an investment. If you invest in your people, they will return.
    -Give feedback for improvement and let them know when they did a good job.
    -Top down communication should be more frequent.


  4. "Systems Support Tucson AZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Support in Tucson, AZ
    Current Employee - Systems Support in Tucson, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Modular Mining Systems full-time (More than a year)

    Pros

    People, My Boss, Technology
    Flex Hours
    Travel

    Cons

    Tucson is very warm in the summer.

    Advice to Management

    Don't listen to the haters, but you do need retire and maybe let some young blood get in there.


  5. "Still a small company atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Modular Mining Systems full-time (More than 10 years)

    Pros

    Benefits, employees, small company feel.

    Cons

    Management holds all the cards -and there is a protected group of special people who can do no wrong.. no matter what.

    Advice to Management

    Be consistent


  6. Helpful (6)

    "Sinking Ship...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Modular Mining Systems full-time

    Pros

    -Possibility for interesting travel with co-workers

    Cons

    -Clicky and incompetent management team

    Advice to Management

    This company is going down....fast. When the company was started the technology was innovative and cutting edge. Many, many other players have gotten into the game and Modular has been left in the dust. SCADA systems and IIoT have become the norm across all industries and Modular's solutions look like a high school science project compared to what other companies are putting out.

    Modular's reputation has declined rapidly over the past 5 to 10 years with the introduction of their faulty next gen products and sub-par support. They charge the customers huge sums for support contracts and then attempt to provide this support on a shoe string budget. Their only saving grace has been that the industry has been in a downturn and the switching costs associated with these types of systems are high. Customers can't afford to switch right now. I suspect that when business picks up and budgets become available again Modular will start to loose customers rapidly.

    Perhaps the most annoying thing about this company is the clicky management. If you aren't part of the click you will just be treated like a work horse.....and good luck being promoted. Your only chance is if upper management sees you as a wet noodle who will do and think whatever they want. If you are part of the click you can be totally incompetent and still be treated like a star. They seem to value two things, being Brazilian (or speaking Portuguese) and a degree from a university in Canada that they are impressed by. One of the GM's who partly fit this mold had an ego the size of the building we worked in. He was known as a backstabber and someone who was only out for himself (anything but the traits you find in a true leader).....promoted to VP after a couple years. Good luck motivating your employees with people like that in management.


  7. "Software Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Modular Mining Systems full-time

    Pros

    Good work atmosphere in general

    Cons

    Few advancement opportunities available for employees

    Advice to Management

    Create career advancement opportunities

  8. Helpful (8)

    "Mediocre (Employed for 10+ years)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Engineer in Tucson, AZ
    Current Employee - Support Engineer in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Modular Mining Systems full-time (More than 10 years)

    Pros

    - Great company if you are about to retire. Maximize your 401K and take advantage of your dental and medical.
    -Very multicultural environment (concerns explained in "cons")
    - Mismanagement, which make it easy to make money by just surfing the web and pretending you are providing customer support.
    - Show up at 10 am, get lunch for an hour and leave at 5 pm. Nobody checks!

    Cons

    - HR = not reliable.
    - A lot of inexperience supervisors. They may are good technically, but no people's skills.
    - If you don't speak Portuguese, don't expect to grow in the organization.
    - There is no real innovation, all software and hardware used is obsolete.
    - Tucson headquarters doesn't know what is the real situation with the regions.

    Advice to Management

    .- Business vision not aligned with the reality. of regions.
    - Get new outside managers with experience in IT.


  9. Helpful (3)

    "Lots of movement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Support Engineer in Tucson, AZ
    Current Employee - Field Support Engineer in Tucson, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Modular Mining Systems full-time (More than a year)

    Pros

    Good location, people, clients. Good experience with working with clients. Good place to gain some knowledge, then move on to another place.

    Cons

    Management changes a lot, all putting their own spin on things creating lots of headaches. Lots of documentation when getting ready to do a generic job. Spend more time doing paper work then the job takes.


  10. Helpful (2)

    "Happy with Modular for 15+ years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Modular Mining Systems full-time (More than 10 years)

    Pros

    I've worked here for 15 years; it's consistently challenging and active, and the people are great. There's a lot to learn, and in almost every role there's room for creativity and innovation.

    Work hours are dramatically better than your average start-up, hours range from 7:30 - 4:30 to 9:00 - 6:00.

    Cost of living in Tucson is very low compared to tech centers in California. It's a nice city to live in.

    Cons

    It's a smaller company, so advancement opportunities can be a bit more rare than in larger companies. Still, opportunities are there -- Modular has the flexibility to create new roles to suit the people available.

    We seem perpetually understaffed, but the company was forced to lay off a quite a few people in the early 2000's, which they've worked hard to avoid doing again. This means that adding on extra surge capacity is usually done via contractors, so that core employees are not affected in the downturns. It can be a struggle keeping up with the volume of work.

    Support roles require an after-hours support phone.

    Advice to Management

    Staff up before the economic upswing starts in earnest, not after.

    Keep in mind that every new technology we introduce into our products requires most of Product Development, Global Support and regional support to become trained up on using that technology; it can certainly be done, but should only be done when the benefit is higher than the cost.


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