Motability Operations reviews

Where to start. The company spends so much time, money, and effort making sure you feel like you "belong", however this has become very evidently a ruse as all cards are revealed when it comes to dealing with their employees from a management perspective. For example a few months ago we transitioned to a new set of "company values", having ditched the previous ones that were simpler and to the point. These were presented by HR as a radical new step forward until they started talking about how these would affect the yearly bonus. And then all was revealed, they basically made it impossible to achieve decent bonuses as not even an archangel would be able to get close to top marks. This goes to show the lengths they'll go to in cutting costs when it comes to their employees. Funnily enough however, they are very happy to waste money on every 3rd party service under the sun, even if no one knows why we bought into them or why we need X when it does exactly the same as Y and Z. The latest machination from MO's top heavy management is the "strong suggestion" to return to the office 3 days a week with so much as a 1 month notice during the height of summer. After having worked from home for 3 years straight you can imagine the response of most people, having made arrangements for their lives to fit around childcare and other similar problems. All this in an effort to... make people meet face-to-face? I didn't think MO was a dating agency... Once a year they come up with an anonymous internal HPO survey where questions are worded in such a way that the results can lead to - let's just say - varying interpretations. Bottom line this came as a shock to everyone I know in the company, and it comes at the worst possible time during an unprecedented cost of living crisis where people are going to increase their expenses by quite a lot to adapt. Now pair all of the above with lower salary and benefits compared to the tech industry average, almost no training opportunities, close to zero career development, etc... As I said, it's such a shame MO turned into this type of company, when I started 3-4 years ago it was a lovely company and it felt like a big family, everyone was nice and positive. The very opposite is true now.

Going in a backward direction. The leadership team seem to be out of touch, and have just recently announced that all employees must attend the office at least 3 days a week (increasing from 1 or 2 days dependant on your role). There has been no actual reason given for why they are increasing the number of office days, other than business jargon, and ‘so we can work collaboratively to decide the future direction of Motability Operations’. Maybe that holds weight for senior members of staff, but for the rest of us, who aren’t making decisions on the future direction of the company, it’s a ridiculous reason to give. Unfortunately Motability will lose lots of great staff due to taking a one size fits all approach to office working. It used to be an amazing place to work, and whilst it still is a good place to work, the decisions being taken by the leadership team are continuously making it a worse place to work