Mothercare Reviews | Glassdoor

Mothercare Reviews

Updated June 30, 2017
130 reviews

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2.8
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Mothercare CEO Mark Newton-Jones
Mark Newton-Jones
44 Ratings

130 Employee Reviews

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Pros
  • I have a great manager and a great team (in 8 reviews)

  • Staff discount on full price items (in 7 reviews)

Cons
  • Sometimes we could do with a few more members of staff as I feel we can be a bit stretched sometimes (in 11 reviews)

  • Some great ideas and technology no back up from head office (in 7 reviews)

More Pros and Cons

  1. "Sales Floor Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Floor Manager in Berkshire, VT
    Former Employee - Sales Floor Manager in Berkshire, VT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mothercare (Less than a year)

    Pros

    Brilliant experience, great people to work with.

    Cons

    not much training or time

    Mothercare Response

    Jun 7, 2017

    Thank you for your feedback Our vision is to become the leading global retailer for parents and young children and we appreciate that our staff are key to our future success. Mothercare works... More


  2. "Bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Jersey City, NJ
    Former Employee - Store Manager in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Mothercare full-time

    Pros

    Leaving the company was the best decision I had ever made

    Cons

    Leadership of the area managers, lacked any intelligence or any engagement of team

  3. "Customer Service Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Leicester, England (UK)
    Current Employee - CSA in Leicester, England (UK)
    Recommends
    No opinion of CEO

    I have been working at Mothercare part-time (More than 3 years)

    Pros

    Great team to work with. Friendly staff and a great working enviroment.

    Cons

    Management make a deal if you call in sick, not much career progression. A lot of information to remember on basic pay.

    Advice to Management

    The whole pay structure needs to change. You have people just on tills on the same pay as you and you could be on Car seats doing a demonstration which requires more skill. So introduce a pay structure based on the responsibility.


  4. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mothercare part-time

    Pros

    Shifts, in general, are pretty similar with regards to days/hours from week to week (although requiring some staff flexibility at peak periods), so home life can be planned fairly easily in advance knowing when your usual days off will be.

    Cons

    Working on Christmas Eve and also on Boxing Day means limited family time over this period. Physical support isn't always available if you need assistance with any tasks, due to lack of availability of other staff members and time constraints.
    No Saturdays off work as it is a peak trading day.

    Advice to Management

    Invest in a more efficient induction programme for new employees, resulting in stronger employee confidence in their work and more productive performance.


  5. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Manchester City Centre, England (UK)
    Current Employee - Customer Service Advisor in Manchester City Centre, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mothercare part-time (More than 3 years)

    Pros

    Experiencing parents pregnancies has to be the most rewarding. It is amazing seeing parents come into our stores just finding out they are expecting and to then help them with everything they need during the months leading up to the birth.

    We get first time parents and also parents who are recreating this special moment. The biggest reward of all is parents visiting the store after their babies have been born. Seeing the baby we have all been planning for is spectacular!

    Cons

    I believe the staff discount could be more beneficial to staff members in terms of the percentage given. For example, when promotional offers are available to the public, they get a better rate than staff members.

    Advice to Management

    I believe Customer Service Advisors could get more recognition. Whether this be employee of the month, pay rises, best WES sales prize, day off payed holiday, birthday holiday, or certificates of performance recognition. Incentives would help to motivate staff.


  6. "Good but hard to get a promo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    nice people and currently improving

    Cons

    poor career progression and strict


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mothercare full-time

    Pros

    Nice environment to work in
    Good staff
    Good quality products

    Cons

    Pay is not great
    Communication methods are a bit dated, seems like modern technology would solve a lot of problems
    Things don't seem to be thought out very well before being put into place

    Advice to Management

    Try to be fair all across the board
    Praise as well as criticise

    Mothercare Response

    Jun 7, 2017

    Thank you for your feedback. We appreciate all comments, both positive and negative, as this helps us to understand the needs of all those who work for Mothercare and allows us the opportunity to... More

  8. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Glasgow, Scotland (UK)
    Current Employee - Sales Associate in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mothercare part-time (More than a year)

    Pros

    to be perfectly honest I can't think of one.

    Cons

    No autonomy. Ridiculously short breaks. No flexibility with work life commitments. Expected to stay on without pay. Lack of staff. No one working for them seems happy. Management gossip and talk about confidential employee illnesses. Made to feel bad for not coming in. 0 progression.

    Advice to Management

    Ask your staff how they feel.

    Mothercare Response

    Jul 6, 2017

    Thank you for sharing your opinion. This feedback is very important to us because without knowing this information we cannot address your concerns - so thank you for sharing. We would very much... More


  9. "Great team , horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mothercare part-time (More than 3 years)

    Pros

    Great team
    Get to meet really nice customers

    Cons

    All the young part-timers with no children were put on all the late shifts
    Management are lazy and unorganised
    When you complain to HR about pay or management they do not continue the investigation further.
    No room for progression
    They will force you to do overtime but your end of month pay will be incorrect as they find ways to pay your overtime bit by bit to stay in budget.

    Advice to Management

    Get better management that listen to their team

    Mothercare Response

    Jun 7, 2017

    Thank you for taking the time to let us know about your experience. It's great to hear you have a great team and enjoy your role. We are sorry to learn that you have experienced unhappy times... More


  10. "Permanent employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent company benefits and very good market related salary

    Cons

    Could improve personal development in the form of a PDP

    Advice to Management

    Year end reviews could also include a PDP for the next year, so you as a employee can grow and develop and therefor contribute more to the success of the company.
    Not enough budget for training. Training is crucial for success.

    Mothercare Response

    Jun 7, 2017

    We appreciate your feedback; it is always great to receive such positive comments and to know that we are meeting expectations. Thank you for sharing your experiences and for giving a great... More


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